Discussions

Why is there such a lag in printing labels??? I have quick ship enabled. I click the "create & print" button. then 4-5 popup windows come up telling me what is happening within shipstation itself"...allocating...allocating successful...purchasing...purchasing successful...printing labels...then nothing.  NOTHING HAPPENS. Then I have to manually close all of those pop-up windows and click the printer icon in the top right corner, select the correct batch, then click on print labels, in order to print labels.   Unbelievable...

Hey, file upload via CSV only is problematic for us as it deletes trailing zeroes and periods from our item numbers and other data. Instead of treating data as text CSV files end up trying to treat all numeric values as numbers. For example, where we have a SKU number 5035.10, the CSV file changes it to 5035.1 instead. All the other major SaaS applications we used (Amazon, Rithum, Salsify, Logicbroker, Walmart Seller etc.) enable Excel file import so why not Shipstation? Please figure this out! Thanks. Anyone else having issues with this? 

Currently there is one endpoint in the API that can be used to update a product:https://www.shipstation.com/docs/api/products/update/However, we can only update one product at a time. To update a list of products, developers have to generate an API request for each product item which is very inefficient.An option to supply a list of product ids along with the data to be updated would be greatly appreciated.

Since the ending of the USPS Regional boxes we had to get brown boxes ideally for brown trucks. However, shipping with UPS from Shipstation is useless as there is an error "Missing or invalid shipper number."  We all know that this has nothing to do with a UPS number that I would have and there isn't any way to try and reset this service or edit information in any way.  Did anyone have this same error and if so, what was the fix?

I am a Software developer and I'm working with a client to build out an internal user-facing application that integrates with ShipStation.One of the issues we are running into with the API is the time-intensive and arduous process of performing bulk updates for tags, status and other properties of open orders.Currently, the application has to make multiple API requests (one per order) to each of the following endpoints:Add Tag - https://www.shipstation.com/docs/api/orders/add-tag/Remove Tag - https://www.shipstation.com/docs/api/orders/remove-tag/Hold Order Until - https://www.shipstation.com/docs/api/orders/hold-order-until/Restore Order From On Hold - https://www.shipstation.com/docs/api/orders/restore-from-hold/These operations need to be executed individually for hundreds of orders within a short span of time. However, the enforced API rate limits and the high latency of executing multiple individual API requests per order make using these endpoints at scale pra

I am trying to set up a UPS pick up using Shipstation. I keep getting this error message. It does not matter what time of day I put into the box. Received data containing a ready time later than the latest allowable ready time for the location (Bad Request, Carrier Error Code: 9510113). (400, 8d7e0313-92da-432e-a6bb-4cb2840f0751)I noticed this was a problem  last year. Any ideas, or plans to fix this issue??

With the new Shipstation layout I am getting a severe headache after just half an hour because the screen is almost entirely white with no color variation. This makes it hard both to just get my work done and use the program as a whole, as well as making it harder to make batches and sort orders since I keep clicking on the wrong buttons since there is no color to anything. As someone who uses Shipstation a lot every single day, this is extremely inconvenient and disappointing

I created a custom packing slip that works perfectly when printing individually. However, if I select multiple packing slips, they combine into a PDF so that they completely overlap with each other. How do I create a page break so that they each start on their own page? All the help I've been finding online includes a CSS solution, but I don't know if you can integrate CSS into the templater.I've attached an image of the multiple overlapping packing slips for a visual of what I'm getting.Thanks!

I voided a USPS label on September 23 through ShipStation. I get an e-mail from the USPS that they made an adjustment on this label on November 14 and ShipStation charged me (minus the .42 adjustment) on November 15.ShipStation passed the responsibility and had me file an Adjustment Dispute Request with the USPS which was denied.How and why am I being charged for a voided label? That label has been null and void for nearly 2 months. Why isn't Shipstation doing anything about this? I am trying to receive a refund for this charge.  Any help would be much appreciated. 

I have an simple numbered internal inventory to help me track eBay listings. Each item has only 1 quantity. I have been entering this as a custom field on the eBay site when I create the eBay auction listing.What would be the best way get this information into Shipstation, so it is displayed in a column when I'm viewing my imported orders? Is it even possible?

Being able to have a separate Importer of Record for international shipments would be very useful. Just having the Tax ID is not enough. Many jurisdictions require the company name and address.

I would like to suggest a feature enhancement that could greatly benefit our team and potentially other users as well. Implementing inventory management for custom packaging materials would streamline our processes and improve accuracy in order handling.Specifically, this feature could include the ability to track packaging types (e.g., a 10x10x8 corrugated box with a 32CT rating) and the corresponding weight of each material (e.g., an 8x8x6 corrugated box weighing 7 oz). With this data integrated, the system could automatically adjust the shipment weight based on the selected packaging type. This adjustment could be applied through the "Shipping" dropdown in the sidebar or the "Configure Shipment" option within an order.Such a feature would provide several key benefits:Improved Inventory Management: Allowing us to track packaging materials accurately.Enhanced Shipping Precision: Ensuring the shipment weight reflects the actual materials used, leading to more precise shipping calculati

Have anyone can login into shipstation now?

Is anyone else having this issue?  Shipstation is just flashing on and off screen and I cannot connect

We use custom data in Custom Field 1 so we can keep track of certain orders. Shipstation doesnt have a way to run a batch export of order data that contains both Tracking number and Custom Field 1 data. This should be basic data that anything that can go on the shipping label should be able to be exported as data. Anyone have a workaround?

California (CA) addresses pasted into the "Paste US Address" window in the Rates tool get converted to Canada (CA); the tool automatically drops the California zip code and changes the intended country (US) to Canada (CA).I had a brief conversation/chat with a ShipStation support person and was told that I should enter "California" and not use the 2-digit "CA" state code when entering the address. Was also told by ShipStation support that since California (state) and Canada (country) share the same abbreviation, it "confuses the system" and that it "is not a bug." More specifically, I was advised that, "This is not classified as a bug, as it reflects the intended functionality of the system."  A system that intends to convert US addresses to non-US addresses seems like a bug to me. lolHaving to manually enter the full name of the state of California sort of defeats the purpose of using the "Paste US Address" window feature. California, also then, is the only state that requir

Does anyone know how to solve this issue around customer orders on shopify that are initially sent to shipstation & fulfilled, and then the customer wanted to return some of the styles and get exchange for correct size so we select in shopify return: item 1 and 2; exchange for item 3 & 4; then shopify says this item is on hold until customer returns the items and then when we get the return we hit a button on shopify orders that says send to fulfillment but this "exchange of items that needs to be shipped out" is not sent to shipstation so we are then unable to have it fulfilled unless we manually make the label or created a second order in shopify that doesn't really make since? So how do I get that exchange (2nd shipment on same order) to be sent to shipstation from shopify?  I have a pic but it looks like I can't send screen shots here

Hello, When will the new FedEx - Auctane shipping contract be offered on Shipstation? I've heard it is supposed to be this month. Glad to see that this contract happened.https://www.businesswire.com/news/home/20241009891856/en/Auctane-Introduces-FedEx-Platform-Account-Program-to-Offer-FedEx-Shipping-Services-to-Millions-of-BusinessesThanks!

Hi We would like to be able to sort orders by SKU, and then be able to print the packing slips for those orders in that order.Thanks James

We have multiple stores/sources linked to our Shopify Store such as TikTok and Flip. It would be very helpful if we can have those orders import under the store name instead of the default Shopify store name, based on the source.

Hi,Does anyone know if and how I can use ship station with amazon vendor Direct Fulfillment.  thanks  

I want a feature to backdate order. Sometime the Selling Channels embedded in shipstation don't import the order for some reason. This can be backdate to resolve the 

We have been having an annoying issue where 11 or more email notifications are being sent to customers when a label is created.Does anybody else have this issue?

Hello, I would like to suggest adding the feature in ShipStation where, on the order form, it shows the shipping rate the customer has selected (i.e, Ground Advantage, Priority Mail, etc). Currently, this feature does not exsist I am told,  our team has to open up our email inbox, find the matching order number or customer and see the rate that they selected in order to ship the item with the same rate. This is an extra step for our team and not everyone on our shipping team has the clearance to open up our company email inbox. Could you please create a feature where the customer's selected shipping rate appears within their summary order details in ShipStation? I have attached a screen shot, for reference, where these necessary details are not shown, and I have attached the email we receive where these details are show. Please let me know if you have any more questions or whether this feature can be created (at info@thetableashehboro.com) . Thank you!

It'd be nice to have the option to disable the "save money with ups ground saver" pop-up!