Discussions

**Using Firefox**About a week and a half ago, the 5 buttons at the top of the page no longer populate, including the Login button.  This coincides with the webpage updates.I now have to log in with a cached page or do a Google search for the login page.  I cannot simply get to a login page when typing in the SS URL.It works in Chrome but Firefox has worked for several years for me.  All my homepages and bookmarks are in Firefox, so I'd prefer not to switch.Additionally in Chrome, you now have to expand on the menu button to get to the login.  This adds an extra click.  Why???  The login should simply populate at the top.

It would be fantastic if Automation triggers and actions could use "Today's Date" as an input/output.IE, a customer order has next-day shipping. Set an automation to the mapped service to set the Ship By Date as "Today's Date".You can manually set the Ship By Date to 0 days after the Order Date. But ShipStation doesn't differentiate between Order Date and Import from Store Date. So orders that were created in the past, but aren't imported until a later date still display the store's Order Date.IE, a wholesale customer places a store order to be fulfilled in 90 days. When the order processed at the scheduled time, the order imports to ShipStation. By the time the order is imported from the store to SS, the Order Date (and Age) displays that it is 90 days old. An Automation that could set the Ship Date for orders like these to "X days after Today's Date" would be able to display an accurate Ship By Date.

Currently my ecommerce site lists a future ship date for some orders (imported from Amazon), and so the ship date in Shipstation is incorrect.  I'm trying to find a hack to automatically change the ship date to "Today" - there is no attribute in Automation Rules for Ship Date.  Maybe this attribute can be added?  Or does someone have an idea of how to automatically change the date - what happens is I forget to change the ship date from the one listed to "Today" and then my end of day count is wrong. Thanks

We are a large publishing house and use a Bound Printed Matter permit with USPS. In the past we have created a custom label in wordpress to do this. It would populate the customers address and our return address and our BPM permit number would appear like a stamp. It is a pretty simple straightforward and I have provided a image example of what the label should look like. No postage needs to be purchased. USPS draws from our customer account when processing our BPM.Thank you. 

After I import all the customers for a batch of orders, I go to the New Order Screen to create a shipment, which first involves entering their address... if the import completed successfully, the address can be retrieved if you type in the recipient's name (sometimes it can), but this is too time consuming and prone to errors.What you need is a scan Customer # box on the top of the screen, such that you can either scan a barcode or enter the customer number manually. The best field to use would probably be the "Username" field on the import template (since there is no "Customer #" field.When the New Order screen is opened, the curser focus should be in that field so a bar code can be quickly scanned - and the address will be retrieved from the customer list and fields all populated automatically.

Currently, there are two endpoints in the API that can be used to retrieve orders:https://www.shipstation.com/docs/api/orders/list-orders/https://www.shipstation.com/docs/api/orders/get-order/The get-order endpoint allows users to fetch an order by id. But if you have multiple order ids, you would have to hit that endpoint multiple times which is both time intensive and inefficient. The list-orders endpoint allows for bulk retrieval of orders but the search criteria does not offer an option to provide a list of specific order ids.I'm a freelance developer working with a client to integrate their ShipStation instance with a 3rd party Point-Of-Sale system and the inability to request orders in bulk using a list of order ids has been a big pain point.Hopefully, you already have plans to implement this feature. If not here's hoping the ShipStation team will consider it.

Option to hide product descriptions in the pick list settings ("Personalisation" text in italics in screenshot below). Currently, products with the same name and SKUs are being listed individually if they have different descriptions, making the efficiency of the pick list redundant.

Hello,I accidentally handed a SurePost package to the USPS and they accepted it. I realized what I had done and retrieved the package.Does anyone know what would happen if had left it at the USPS? Would the USPS have delivered it?I find SurePost to be much slower than the USPS. SurePost packages are often delayed as well. It would be unethical to pay for the lower SurePost rate but give it to the USPS but I am just curious as to what would happen in case I make that mistake again.Thanks.

It would be a great feature if we were able to add ShipperHQ as an integration if we have Brightpearl as our main selling channel.

The latest update that changed the colors removed the "Label queue" count from the upper right button. There is now no quick and easy way to see how many labels have been printed.Also what happened to the update notes that used to be posted?

We have multiple selling channels and need to be able to tell which orders relate to which store on the bill we receive from UPS.  According to UPS, you can add an identifying indicator within any one of the shipment reference fields that will show up on your UPS invoice.  However, the only option I see on Shopify to do this will effect every selling channel, defeating the purpose for us.  Is there any way for each selling channel to have their own unique reference field message on the invoice so we can easily seperate selling channels on our UPS bill? The only other soution I see would be to create an excel formula to search tracking numbers for each selling channel on an export from shipstation against an excel download of our UPS bill.  

In the Products API the UPC field is missing. This is an essential field to be able to scan items in most shipping systems and we need to be able to track and update it.Please add the UPC field to Product Get and Update API actions.

We would like the ability to add notes in a customers account that show up on future orders for that customer. For example, our product requires documentation in certain states, we would like to be able to enter the expiration date of their documents so that we don't have to ask the customer for something they have already given us or we don't have to search other systems for this. Anyone know of a workaround for this?

We would like the ability to run a report, or have some way of viewing the history of the fill time SLA. These metrics would be helpful to give us a better overview on how often our company is meeting the goal (or not) of fulfilling orders in a 72 hour window, or whatever we choose to set this to. Ideally this feature would be available to run a report on a set period of time that is customizable. We'd like to be able to review what the fill time was looking like over the course of a month, a quarter, or even a year. Having the ability to break this down between different stores would also be ideal.  

Hey all,When going to process my orders this morning, ShipStation will not verify any products that are with Australia Post. Any idea on how to fix this?

Dear ShipStation Community,I write today to petition an imperative improvement applicable to sellers and/or distributors that are active in various e-commerce platforms. As many of you may know, recently Amazon re-launched their carrier services, Amazon shipping. Offering very competitive rates. These services can be used for order fulfillment outside of Amazon.Therein lies the problem: Not having the ability to turn on/off carriers for specific stores and be limited to only managing this setting for the whole ShipStation account, thus, applying the same settings to all stores. Unfortunately, competitor e-commerce sites make it illegal and penalize your account if you use Amazon Shipping. Even though our fulfillment team is very thorough, this is up to memory and human error, for which was committed a second time yesterday. Being able to toggle on/off certain carriers on a store level is imperative to preventing this serious mistake from happening in the future. This cou

Hi,We were hoping using Trust Pilot and ShipStation would be easy, Trust Pilot triggers invites for reviews from the receipt of a BCC email.  Sadly within ShipStation the BCC settings apply to both Shipment Notification Emails and the Delivery Notification Emails and you can't apply a BCC to only one of these. Ideally we want to add a BCC to ONLY the Delivery Notification Email to request a review.  Is anyone using Trust Pilot with ShipStation in an automated way, do they have a work around? 

I used the Nelko thermal printer with Pirate Ship for the packing slip and it comes out absolutely crisp and wonderful. With ship station even at 300 DPI in the settings, the quality is very poor.How do i get it to print a sharper label. I tried customizing the template to a larger font, it helped obviously, but sometimes we have large package slips and do not want a CVS sized receipt. How could we go about fixing the resolution on the packing slip print out to be sharp? it's not a printer issue.

Allow Bundled products to split into multiple shipments. Some bundled products are cheaper to ship separately in 2 shipments than together in 1 shipment. 

Are there any plans to add "OTDR and Claims protected" tags to the rate browser for Amazon Buy shipping services?

Currently the Product List API doesn't include the UPC in the response. This restricts the use cases of the product list API since I need the UPCs when requesting product information. I have to manually export this data now to get the data I'm looking for.

Hello, I would like to know if it’s possible for ShipStation to send email notifications to our customers when a failed delivery occurs. This feature would greatly help customers be informed that a delivery attempt was made and that they need to contact UPS or FedEx to reroute the order or ensure they are available for the next delivery.Currently, ShipStation only sends confirmation and delivery emails based on the store's email notification template. Is there a way to implement notifications for failed deliveries?

Why not Integrate ShipStation to manage inventory or connect to Target Ship IQ?I would like to recommend that Shipstation consider developing features that allow the user to manage their inventory easily under product level. It will be support for users B2C and B2B as well as Retail sales.Besides that, connects to Target Ship IQ and performs as an EDI system which allows establishing a direct, electronic connection to their system for seamless communication of purchase orders, invoices, shipping notices, and other relevant documents; also should be considered.

Shipstation integrates with Etsy. However, there are intermittent connection issues. This is a problem because when we mark orders are shipped, if the connection fails, those orders are not marked as shipped in Etsy. So we need to monitor daily for any orders where the marketplace was not notified. This seems to happen more frequently when a large number of orders are notifying the marketplace in quick succession. Perhaps Shipstation is running into request limiting in the Etsy api?Shipstation should resolve this issue so that either these intermittent connection issues don't happen or are minimized, and/or it should re-try failed marketplace notifications after a delay.

please add Moov Parcel carrier on the ShipStation integration list.