Discussions

Is there anyway that Shipstation can add this to "Bulk Action" You guys have dangerous goods in Bulk Action for another "First Mile Only"?

We pick/pack orders as they happen and even though we have the Auto import feature turned on for our store, it only occurs maybe once a day. Having to manually refresh EACH time an order comes through is very time consuming. Is there a feature to auto import/refresh orders 24/7. As soon as an order comes through on our selling channel it should auto import to shipstation immediately without having to manually refresh. Thus a 24/7 auto refresh schedule for orders should be a feature. 

We really need to integrate with CommerceHub...recently started selling on homedepot.com and copying and pasting info into ShipStation is not a sustainable option. We will be switching to Zoho inventory with the 3rd party Extensiv connection for CommerceHub. Does anyone else have another solution for shipping CommerceHub orders?

Got this error message while importing Shopify orders. Tried to reconnect store, clean cache/cookies on different computers and still not working...

lowest cost service still not populating.

It would be great to get the "Source" field as an HTML field that is utilizable on the HTML code for Packing Slips. Most other fields are included, but not "Source". 

Why is MERCHANDISE Even An Option for International Customs Declarations when that ' word ' is NOT COMPLIANT with International Shipping regulations ?The DROPDOWN should start withCHOOSE ONEThe DROPDOWN Should Not Contain a word or item that can be accepted only to CAUSE Rejection and the Item returned !!Cost Me Lots of $Money to  Learn this Bad Ship Station - Bad Ship Station !! 

We have been trialling SS for our various online stores.  Although we find the carrier integration terrible,  with enough workarounds I think it might be able to work for printing labels, HOWEVER its inability to book pick-ups is for us a dealbreaker. I am at a loss as to why they have managed to do the shipping integration but stopped at integrating the pickups.  How to the programers think the Parcel gets on a truck if there is no pick-up arranged?    There must be other people using this system for shipping ( Or are there ?)  , how do you get around the " we don't do pickups"   issue ?TerryC  

Trying to update ETSYI get these errorsAn error occurred attempting to update orders: Could not refresh authorization credentials in timely manner.paypal updates but not etsy

Hi Even though the batch was not printed at all, it is showing that labels have already been printed. What should we do? 

I’m facing several issues with Shippo that are seriously disrupting my ability to manage shipments efficiently, particularly when handling high-volume orders.Printing Multiple Labels at OnceWhen I select 12 units (e.g., 12x 88.5THs) and hit print, I only get a single label instead of 12. This creates confusion and extra manual work. I need to be able to print all 12 labels at once, but it’s not working. This issue also happens with smaller lots, such as 10x 110THs, where I had to switch to PayPal’s “Ship Now” because Shippo wouldn’t let me use UPS Ground."Download" vs. "Print":When I generate a label, the system says “Download” instead of “Print Label,” which is counterintuitive. There should be a clear PRINT button immediately after generating the label. Having to download the label adds unnecessary steps, which really slows down the process for high-volume shipments.Scheduling Errors:I frequently receive errors related to shipment schedules when trying to print labels. The system for

I have a UPS account with negotiated rates that I seem to have successfully added to my SHIPSTATION account.  The negotiated rates do show and everything looks fine until I select the option to print the label, I get the message that says:  "Missing or invalid shipper name" I have not been able to get SHIPSTATION to respond to even one single e-mail or phone call.  The customer service for ShipStation has been deplorable.  Please advise.  I need help.   Matt  

Hi - my product is perishable and shipped with cold packs, so the "Delivery By" date is particularly important - to this point I had been using a custom field to pass this value through the integration from my backend. Now I see the new "Deliver By" dedicated field in the UI - but did not see it mentioned in the "schema" definition for the store integration feed. Is it possible that documentation is just lagging, and I can pass it through in a dedicated field instead of the custom? That would be massively less confusing to my pickers... 🙂 Thanks.

HiWhen we ship and use Canpar Freight, the system doesn’t sent a notification to Canpar to tell them we have a package to come pick up.With all other carrier, they received notification eand the come to pick up but with canpar they don’t received nothing.For now we took arrangement with driver with his mobile phone to call him when we have package but it’s not really the good manner to do!I asked to ShipStation support and they told me the only manner to do is schedule a pickup via the Canpar Express Pick up on Demand. scheduler. The problem is we use ship station to save time (order integration), but with Canpar we have to re-write our adress, phone, name, same thing for delivery adress and we also have to entrer dimension and weight of box to schedule a p-up!This problem seems to be in place since a long time, I read another comment on this blog from 2022 and company ShipTime do not have this problem,  so i'm pretty sure it could be solved. Thanks for your he

Is there anyway to sort shipments so that the order errors (orders with the yellow triangle and ! symbol) are at the top?It is very time consuming for our team to scroll through our orders to find errors prior to label creation.

Hey, we are transitioning over from Using Multiorders to Shipstation for our stock management solution for our online stores and our physical location dispatches. Going through the ship-station university no lesson covers the issue we are having.Our Shopify store is fully linked with Shipstation. We are fully able to see orders that are coming through with our online store. We have imported all our products over with a CSV file and with that their current stock levels at that time. Being linked with Shopify, i would assume that when a sale is made with Shopify, the quantity left available should change accordingly. However for us the stock quantities have not changed since the initial CSV file integration, and we have sold products physically through our retail store (shopify integrated), and online. The quantities are still of the initial level when imported. We have made sure that the products have the "do not track inventory" option selected. We also have the new inventory sync addo

Original post by user Jarrod Murray   Can you add product pictures to the shipping notifications?  For example if they purchase the yellow hat, it will show the picture of the yellow hat in the email?  I have seen other companies include thumbnails of the products that are in the shipment and it would be nice to be able to include it.     Thank you, Jarrod 

Trying to integrate Shipstation with Magento 2.4.4. The extension is version 2.3.1 from the Magento marketplace. I'm getting the following error in the admin area. Deprecated Functionality: error_log(): Passing null to parameter #1 ($message) of type string is deprecated in /home/public_html/magento/vendor/auctane/api/Model/NoConfigNotification.php on line 32 Looking at NoConfigNotification.php, I can see the configuration is supposed to be done from my shipstation.com account. I have tried setting up the store integration there, but I get a 404 error. I can see the APIs in swagger. I'm able to manually hit the GET API (v1/auctane/configure). I figured out from looking at Authenticator.php that I needed to pass 'ShipStation-Access-Token' in the header with the generated api key as it's value. I tried with cURL and get a 200 OK. I'm also able to hit the POST API and pass dummy values which make the above error go away. So, it seems the APIs are working. I'm not sure why Shipst

HelloPlease, add the tracking number in the Order reports. It will be so valuable !!

Can you please add Bound Printed Matter as USPS shipping choice?   I also ship with Amazon, and my experience with them is that a 4lb book costs about $6.88 Media Mail, and $ 4.80 to ship with BPM (Bound Printed Matter).   I'd like to save that $2 / item that I ship.  Can you please add USPS BPM as an option for shipping??

Hi,Could someone please recommend a bar code scanner that integrates nicely with shipstation. We are looking to use the barcode scanner for inventory management and printing labels. Please help!! We're a start up business so we don't have to much experience with all this and I just want to make sure I am looking at the proper products for what my team needs. 

I keep getting this error and if I try to pay for a single shipping label it pops up a processing window that quickly goes away. Something got broken....I cleared all my cookies and wiped out my cache as well to make sure it wasn't on my end. I even tried processing an order from my phone... Nothing is working.

Etsy orders are not updating. Getting "Error updating". I tried to ship a couple orders manually and I am getting "Could not refresh authorization credentials in timely manner." 

Unable to print nor generate packing slip. All order are also taking a longer time to load in shipstation. 

Over the past couple weeks or so I see that info. is required for both the return address "name" and "business." Why is that and is it a bug? I've got the same info. listed in both areas just so that I can print, but it looks ridiculous. Thanks