Discussions

Etsy gift messages include two fields - one field for the message and a second field to write who the message is from.Currently only the message field is imported to Shipstation, so when it's printed out on our dispatch notes the recipient doesn't know who the message is from.Could the 'from' field be included too please?Many thanks.

Been trying to figure out which reports are best for this. For context, we fulfill thousands of orders per month, so the datasets are very large. 

lowest price not working (AGAIN!)ebay orders are duplicated

We could really use some more automation options. For example, being able to automate tasks for orders with OR logic for the criteria (currently the only logic that works for multiple criteria is AND logic). If we want to achieve our desired automations, we have to build a really long list of individual automations, when an OR operator would allow us to achieve everything we want to within one single automation rule.We would also like the ability to use the item SKU argument for multi-item orders. For example, we would like to be able to automate tasks for orders where ALL of the order's SKU's contain a certain text or number string. Currently there is a limitation for the "item SKU" argument where it only works for single item orders. If your order has multiple items in it, the automation rule will skip it. 

I'd love to see a feature which allows an owner to restrict what a user can see properly. I know I can restrict users to only see orders assigned to them, but it would be much more helpful if a user could only see orders and products from a specific store or stores. This would open up ShipStation to small fulfilment houses who don't have the need for more complex warehouse management programs, as they could set up clients as users who would only be able to see their own stock and orders. This is a huge, and growing market, which currently ShipStation is missing. 

Fields requested to be mapped from BigCommerce:Manufacturer Part Number (MPN)Brand

As the title states, if you change service level to something else from what that was imported the 3rd party billing to UPS will revert to UPS by Shipstation.  Is there a way to stop this?

We create personalized products.  As such, it would be very useful if a note field and tags could be applied to the line item instead of just to the overall order - especially if the order needs to be split.  At times we have notes that are left for the entire order, but the note may only apply to a specific product.    

I noticed that this has been brought up before.  I do not understand why we can not generate a report for Scan to Verify. All the information is in ShipStation.  Please consider adding this feature, I'm very disappointed  as we just switched to ShipStation.  Thank you in advanced.

So we just had a customer complain we sent his package to the wrong address. I checked his order and the shipping address matched what he's saying he entered. HOWEVER, when I reprinted his shipping label, there is a different zip code. There is a warning on the order page stating "Possible incorrect postal code. Suggested: 90037" but I did not change the zip code and just printed it as is, not realizing SS changed it for me. We have the *AUTOMATICALLY STANDARDIZE AND CORRECT ALL US ADDRESSES WHEN VERIFIED?* feature turned off in Store Settings, as we've run into the issue before. ShipStation support confirmed that we have this feature turned off, but is blaming USPS for changing it when I print the label.  Has anyone else run into this issue?

Hello there,Can we request a on the woocommerce meta orders to be able to pass on the custom fields on shipstation? or better to possible to map it on the Deliver By, Ship By and Hold Until? thanks

I I'm hoping that they will add the feature to be able to split an order into two shipments on mobile apps. All I have is my phones and a chromebook and this feature is not there. I have to go into chat and ask a representative to actually split the order for me. It would definitely be a bonus to be able to do that myself.

Hello Shipstation Community, I have noticed that there's no public information regarding new updates for Shipstation Connect. This will be a great addition to introduce since there isn't an automatic update feature. Audiel

Our Zebra ZP505 printer connect to a Mac was printing blank labels after following all set up advice from both ShipStation and Zebra including updating CUPS Settings. Finally found a solution to the issue. Zebra recommend using the ZPL driver which is the automatic default when you install this printer. The issue was solved by installing the the EPL2 Driver instead. Thought I would post here in case anyone else was having the same issue.

We got a message from Stamps.com that we had to update our login password. BUT NOTHING ABOUT UPDATING SHIPSTATION TO SYNC THE NEW PASSWORD.If only that message from Stamps.com included this detail, we would not have lost 2 days of business and hours on support help.Fortunately, ShipStation support figured this out.  BUT EVEN SHIP STATION USER GUIDES DON'T DISCLOSE THIS DETAIL!!!  And, ShipStation error message DID NOT MAKE ANY REFERENCE TO THIS ISSUE.If this happens to you... change Stamps.com password and then in ShipStation, you must update the authorized carrier link with the new password.

Hello all,I'm using Shopify apps to connect with ShipStation but there's something wrong with the data: Notes from buyers,My expectation: the data of Notes from buyers in ShipStation refer to Customer Note dataActual result: the data of Notes from buyers is the combination of Customer Notes and Additional dataI checked with the supporter and he/she said that it comes from the Order feed in Shopify. How could I get the expected result?Sample:Current data: "NotesFromBuyer","Text":"Granny and Grandpa Dave\n[renew]<br>Donation Tracking ID: xxx"}],"CreatedDateTime":"2023-03-26T07:09:32Z","ModifiedDateTime":"2023-03-26T00:32:17-07:00","SalesOrderGuid":"236bb21c-6163-5b6c-848f-36fffcef8feb"} expectation: {"NotesFromBuyer","Text":"Granny and Grandpa Dave"}],"CreatedDateTime":"2023-03-26T07:09:32Z","ModifiedDateTime":"2023-03-26T00:32:17-07:00","SalesOrderGuid":"236bb21c-6163-5b6c-848f-36fffcef8feb"}

The issue that the printing through shipstation connect is still not working. I had the old version, downloaded the new version and it worked for one day. As of yesterday 3/12/24 I started getting the same error "Printing Error - There was a problem downloading the document."Im still able to download and print as pdf but its time consuming and frustrating! Wish you had better service that responded.

We received a package with 3 items and a handwritten note and a copy of the packing slip, marked up, from the customer indicating they changed their mind on these items and asking for a refund. We already have the items in our hands, but we now need to process a return. All we need is a checkbox with "NO SHIPPING". This way the return will be entered into the system and no shipping label will be created. The customer should get email that their items were received.

  Hello develop team of Shipstation. USPS have Flat rate (that is really good for shipping). Fedex after that release One Rate service (yes, that is supported on Shipstation)   And why you forget UPS? UPS have Simple Rate (this service have been over 2 years already). With this rate. We have a lot of room for shipment with great rate (can use custom package and only follow the Box Dimensions from UPS). Check it out by this link https://www.easyship.com/blog/the-guide-to-ups-simple-rate-aka-flat-rate?fbclid=IwAR2wvbv9wTShQQyog1i1ruvyaYg90oPLF5PANKThor1OsXX-_odDyTw6LJQ ==> Easyship have a whole topic to explain and tell the rate for UPS Simple Rate. That is very clear and easy understand. All you can see that rate super good. I have to go direct UPS account to use simple rate from UPS and I don't know why Shipstation have One Rate for Fedex but why can't you have Simple Rate for UPS? Please make us easy to ship on your Shipstaion. Please add Simple Rate for UP

I'm sure it's been mentioned before but after speaking with an SS representative on chat, they urged me to post on the forum to help back this idea. Allowing users to create custom order status folders in Shipstation would be extremely helpful. These folders would be in addition to the default "On Hold, Awaiting Payment, Awaiting Shipment, Shipped, Cancelled, Order Alerts" folders and would allow users to sort orders more robustly. Using batches is great when used properly but this can help mitigate errors if the batch function is misused or when an automation rule does not hit 100%. Any thoughts on this from the community? 

I wish we could filter shipstation by discount code used. When we run special promotions, we want to set up automations so that our orders get different tags/notes based on the discount code.Currently the discount code exists as a line item. Although you can do a roundabout way to filter for it through Order Filters, it actually doesn't work when you try to set up automation rules under those same parameters.It would be incredibly useful to have a discount-specific filter option. We have spent a significant amount of time trying to get automations to work based on discount codes, and even the Shipstation Support agent was left stumped.  

Looking for help or suggestion. We keep our product inventory level and location under the inventory tab.  For example Warehouse X / Location Aisle 1 - Bay 2 - Shelf 3 / on Hand 20 - etc. Once we print the pick list for orders we see the field from Shipping tab - Warehouse location which is empty.  Obviously not really helpful on the picking slip for the picker since its showing the possible location of the item.  Can the pick list be customized or changed to the correct information needed?  Or do we change the warehouse location on 1200 skus everytime we move them? Is there a better way to manage this?  Any help appreciated. 

Hello Team I believe that this feature could be useful for all users,Please add "Vendor OR Brand " to the replacement fields to customize and optimize the packing slip.   

Why in the world would this feature be broken?  The combine would show a number indicating the user had orders to combine.  Not any longer.  The user has to remember to check by opening the feature?

Had a package to be shipped via DHL from Los Angeles to NetherlandsWhen I tried to generate the label it said : Ship From Name must contain at least two words. Each word must be at least two characters long, separated by a spaceSo we went to our Ship From locations and checked everything was filled out. We had generated 100s of DHL labels from this location so it could not be a problem. After chats with CS and internal discussions we checked the Ship To field for customer. The customer only entered the letter M as first name. Add Mr to the name to make it "Mr M"And the label got generated. The Label error currently shown is misleadingSuggestion to Shipstation IT : Fix the error message shown from the API Call to DHL to indicate which field the error is in instead of the generic error. Also update to this page is needed: https://help.shipstation.com/hc/en-us/articles/19748165115547-Common-Label-and-Rate-Errors