Discussions

Hi thereA merchant who uses our software brought this to our attention...ShipStation System Upgrade to 64-bithttps://help.shipstation.com/hc/en-us/articles/25360680030619-ShipStation-System-Upgrade-to-64-bitI can't imagine this affects us as we decide the Order ID that is sent to ShipStation, but it does mention, "Order IDs from a custom-built integration that are stored in a database" so is there a way to verify this?Many thanksVince

Hi all We are new to ShipStation and have run into a road block weeks before going live with NetSuiteWe are a small Cdn company and do not have an IT Dept  - the customized pack lists are in html and we are not at all familiar with it. We can do a whole manual process and then have to match pack lists from one platform  to the shipping label from S/S. Example of retailers- Costco.ca, Walmart.ca, Home Depot.ca, BestBuy.ca, Bed BAth.ca, Staples.ca, etcIdeally this  would all be in S/S.  Does anyone have any advice - who do we ask, does anyone have these templates so we are not re-inventing the wheel?I am stumped as to next steps. Thanks in advance for any help.  brendaK 

When filters are applied to multi-line orders, the criteria specified applies to the order as a whole ONLY if it applies to EVERY LINE (a logical AND condition). This works fine for some criteria, but is not optimal when using the filter criteria "Warehouse Location Is Blank."We want to be able to filter for orders where ANY single item on a multiline order does not have the Warehouse Location filled in. This would allow us to know quickly which SKUs need their location info updated (such as newly arrived items that just arrived in receiving and haven't been stocked to a pick location yet). We want to hold off on printing pick lists for any order batches that include a SKU without a warehouse location, so the pickers don't end up working a list that doesn't have all the information they need to pick the items to their carts. Having a filter that works as a logical OR across all SKU lines on the order would allow us to move such orders to a holding batch for data updates as opposed to a

There was absolutely nothing wrong with the old layout, so why fix it?I happen to be in a position where we have 2 shipstation accounts, the first in the old layout and the 2nd stuck in the new layout.Hands down, everyone here hates the new layout.  The old layout is far superior in our opinion.Did you just nee something for your developers to do?  Or what was the deal?  Seems to me, and everyone here that has used both layouts, that it was fixing something that didn't need to be fixed.What EXACTLY is the benefit of the new layout?  Please tell us so that we can see if it actually is a benefit or not.

Can someone tell me if fulfillment pulls all the items just like the shipments?  Or is this just another lack of updating the developer documentation?   If this part of the system can't pull items.. WOW, how bad is that!  Please help with this detail!!!!!!  do i use IncludeFullfillmentItems = true..  really bad. CURLOPT_URL => 'https://ssapi.shipstation.com/fullfillment?OrderNumber'.$_REQUEST['order_number'].'&IncludeShipmentItems=true&TrackingNumber='.$_REQUEST['tracking_number'], 

I have shopify integrated with shipstation for many years and I am trying to show my shopify inventory in ship station. According to all the documentation I should be able to do this by adding a "Ship From Location" with my inventory source set to shopify. When I do this and try to select an inventory source, Shopify is missing from my list. I went to Inventory sources and made sure my shopify location was added.

It would be great if the return reasons could be customised. Also an option for the customer to confirm that the product is brand new, unused, in the original packaging, etc before proceeding with the return

This is related to other posts about the Shopify Exchanges feature, but another way to put it is to allow the order details inside ShipStation to resync with the order details inside Shopify. Currently, the only changes that resync are changes to quantity. If you need to add a new item to the order, or if you need to replace one item with a different one, those kinds of product changes do not sync back up to the ShipStation order details. This means if you need to do any changes like that, you have to create manual orders and it makes the record-keeping a lot more troublesome and adds a significant burden to customer support.Related but slightly different note, we would like to have any order in Shopify that changes from "fulfilled" to "unfulfilled" or "partially fulfilled" status to also be updated in ShipStation so that it goes from Shipped to Awaiting Shipment status, ideally with something to indicate that the order used to be fulfilled but that something changed.

I use our FedEx account, along with the UPS and USPS. I can see the regular residential, commercial and express rates in the Rate Browser, but if I want to check SmartPost, it's not there. I can only see the rates for it if I go back to the rate calculator, making it an extra step and more difficult to compare the rates. Is it possible to add it to the Rate Browser?

Hi,Royal Mail tiered pricing is a feature that needs to be expedited. This is an innovative pricing structure from a courier that would benefit anyone with a Royal Mail account that ships varied weights of products. Please hurry. Thanks. 

I have orders that are fulfilled in Shopify but still showing up as awaiting shipment on ShipStation. Could it be because there are two Shipstation accounts connected to my Shopify? The other account is owned by my 3PL, they ship orders that fall within a specific zone.

We just upgraded to Magento 2.4 and are having issues with shipstation. It will bring the orders in from Magento but not the internal notes. Also when we ship an order it will not transmit back the tracking number and mark the order as shipped. We have double checked the version of the module and it is the newest one. we need this to work or i have to go to another program. 

Square Sync is Broken, and the conversation with the customer support agent is outrageously off-base, and NOT helpful. I'm ready for a refund and to look in a different direction. They've asked me for screenshots, which I've sent, to which they've responded with really weird suggestions that do not address the problem. They've suggested that I go to the URL settings and make sure Shipstation is whitelisted (how can I do this with Square???) This is an API issue: if the APY sync is not working please just tell me that, don't make up other stuff and send me down the rabbit hole of other issues that you're inventing 

I've noticed that the UPS rates provided by Shipstation are lower than the usual daily rates published by UPS. Having a published chart showing the rates for each weight/zone would be useful information for anyone using shipstations that offers "free shipping" to customers. Shipstation support has said they have no such chart or table. Has anyone put anything like this together or would they like to see the Shipstation rates published?

Have the capability of using the multi-package shipping when using a shipping strategy.  

Heya,Hoping to get a feature on shipstation in the near future.I have orders, with multiple items with their own unique tags and when you use the split ship function, the tags don't automatically transfer to their respective items.Would be great for improvingwork flow!

please delete

Wish that Pick Lists were more customizable - mainly the ability to remove columns.Our company has no use for the Warehouse Location column of the Pick List, and it eats up 1/4 of the usable space!It has caused issues with the Item # column information being split-up and misunderstand by staff.

I love the pick lists, but it is quite limited to customization. Like packing slips, I would like the ability to make simple field changes.  The most glaring is to simply show the Fill SKU instead of the SKU.  I'm not a coder, but it seems like a simple option.

It would be helpful to have the tags in the SHIPMENT page also. 

I have been trying to add a private UPS account as carrier on my shipstation account, I keep getting an error that says "There is a non-technical issue with your request, in order to resolve you will need to contact UPS customer service at 1-888-851-4901." UPS has confirmed that there is no issue or lock on the account. I have tried contacting shipstation in several ways to get a resolution on this, but nothing helped. What can I do to get the account added on my carrier?

Please add YUN EXPRESS in your carrier list. It is a pretty big carrier. I need to use "other" from your list when I ship with them and it stuffed up my Amazon orders and trackings.Thank you.

Asked a question via customer service and was told engineers will see this so here we are: I am having an issue with uploading products on my account via API for a platform; I noticed that there are about 10 to 20 products that get uploaded each day. Is there a way to speed up the process. I know CSV file can be created however my fear is that I may end up creating duplicates.Thanks

When we have international shipments, orders with $0 line items are causing errors for customs declarations. These are skus that are not actual items, but instead are things like the size of a shirt under a bundled product. It would be helpful to have some kind of automation rule available for customs declarations so we do not have to manually remove all of these items each time

Cannot insert the value NULL into column 'Description', table 'Shipstation.dbo.OrderItem'; column does not allow nulls. INSERT fails.\r\nThe statement has been terminated.Getting this error when submitting order data.