Discussions

When will the product importing functionality improve?I've NEVER successfully imported without an issue being escalated in support.  What does Invalid Product Import Status mean

When we are working in an order and weighing a package to calculate freight cost, it would be wildly helpful to have an option to automatically import the calculated freight cost from the bottom left directly into the cost summary section of the order. I find it would streamline everyone's work flow to have this as a feature. This way, we don't need to open the cost summary section and manually enter the shipping cost. It would eliminate a margin of error and make everyone's work flow more efficient. I cannot think of a case in which it would not be helpful to have a button to import the shipping quote right into the cost summary section. The freight cost needs to be there there anyway. Why not automate this? 

At the moment there is no option to add anything into the sender reference line through the ShipStation website. It should be added to where you can select things like the; order number, SKU, quantity, product title, order notes, etc can be added into the sender notes automatically.In MyPost Business by SellerDash on Shopify they have this feature and it is extremely helpful. 

I am in need of a way to leave notes on a customer's profile to make adjustments on future orders.  I know how to tag it but there's no way to see why I tagged it.  Possible reasons could be including a replacement item, using a different shipping method, etc.  This is a feature that we've been using for years on ShippingEasy but seems nowhere to be found on Shipstation even though they're owned by the same company.  

Hello is support still offering help?Has anyone had issues with product images not loading on shipstation?

Our company currently uses FedEx and UPS software when printing labels.  We're in the beginning stages of rolling out Ship Station.  When they currently print labels they get the order number, tracking number, shipment cost, retail rate printed after the label.  is it possible to get that same summary with ShipStation?  If so, how? As a work around I told them to print out the shipping number pop-up box.   

We have been using UPS third-party service through shipstion, but when we moved from Virginia to Texas, we had trouble if the package needed to be returned to the sender, the package still went back to our old Virginia address. We contacted shipstation, and requested them to change our UPS return address, but fail, any suggestions? 

Has anyone switched from ShipStation to Veeqo?   We have been a long time ShipStation user and we are testing Veeqo.  We would like to know what features ShipStation has to offer that Veeqo does not offer.

HelloWe are consistently encountering this error. When we haven't assigned a package size or shipping service to a single SKU product, a temporary Save button is shown just above the rate button with message "Save as default shipping configuration for this product."  (pic1)        When the save button is clicked an acknowledgement is shown (pic 2)       However for the next order of the same SKU this Save button is shown again and the saved parameters for box size and service are not loaded by default. Logging out and logging in also makes no difference.Whats the point of the Save button if each time the package and service has to be selected manually for an SKU even though its been saved !

 I have created new checkout Rates for my Shopify store. But In Shopify checkout rates I can see a shipping method description added by ShipStation in SS. How can we remove it ?

We ran a routine Composer Update and ended up with auctane/api 2.3.2 on our Magento 2.4.5-p1 store.  Prior to the update, the orders were syncing from Magento into ShipStation without a glitch.  After the upgrade, new orders stopped syncing.The connection between Magento and ShipStation seems to be working.  Test Connection returns green status.  Fulfilling existing orders updates the status in Magento.  Only the new orders will not sync.Contacted ShipStation support, other than being polite, they are pretty helpless.  It appears the developers behind auctane/api do not even perform QA before releasing the code.

Has anyone else done the math on the new subscription pricing? We have and with the new charge for printing labels from our own carriers our cost monthly cost has increased over 1,000%.We have been with ShipStation for over 12 years and since they have been acquired by Auctane a lot of their great customer service has disappeared.  Along with the new version which does not let you use the hot keys or presets it is not the same and has taken a turn for the worst. 

Hi, I would like to submit a ticket, because I can't print a shipping lablel Thanks

I found the insuranceOptions parameter in the label creation process, but I did not find any insurance related information in the getRate API. Is there a solution? 

Hi, we generate a label with Chronopost but the price was null. How to fix it? It is not possible to avoid the label. we get error "the parcel isn't candidate to cancel (cancelSkybillAsync)."https://prnt.sc/KDx2hgNaSNH4

Hi guys, We work from home so are basically operating 24/7 so we pack orders when we want - but currently Toll is set to not allow labels to be printed on a Public Holiday.  Yes, you can go into settings and change dates and so on but why - why can I print Australia Post labels and not TollWhy can there not be a super simple process like – when printing label, it comes up with the public holiday message – and asks, cannot send on this day because of Public Holiday – please select date to dispatch here (and have a calendar so we can select it there – without having to go into settings.ShipStation have replied to me and said its something to do with Tolls API but have not advised Toll about my enquiry - and suggested I write it here 🙂

So I had a customer complain about our pricing for shipping. He said I should use Pirate Ship. I thought how far off can Shipstation possibly be. It was alot. I contacted the chat line and was told to post here. I figured I would before making the switch to see if anyone else had any suggestions to either why we should stay with Shipstation or how to get a lower rate before we left.- ups ground 39x16x8 13lb was $38 using pirate ship. $54 using ship station- Ups gound 40x22x10 21lb package ups ground was $42 vs shipstation $66Also Pirateship has no monthly fees and lower UPS ground rates.

I signed up to see shipping rates before i launched my Amazon store and Shipstaion started my free trial.  It only makes sense to start your free trial once you have connected a store and using all features. Scam. Not really a free trial at all.   

So we have variation listing's on our eBay store, I am trying to add an Internal note (or anything) that would add a note to packing slips stating what is in each of the variation to help the warehouse when packing orders. I spoke to support who advised HTML, but they have no HTML training on how to add it. Could any one help or provide an alternative.We already have rules for them that split them by weight, but some weights are so similar that it doesn't always help them. Ideally need something like an automation rule that adds a brief note describing what's in the particular order 

Original post by user Marc Vetere   Does anyone if it is possible to include a QR code on a packing list template and how to do so?

HelloWe are encountering an error when we split a shipment using Split and then recombine the shipments.6 package order of 2 different products.We first split the order as a,b,c,d,e and f but later found we can combine the packages as ab,cd,e,f. So tried to combined all together as ab (shipment 2) and cd (shipment 4) after e (shipment 1)and f (shipment 2) were already shipped. Shipstation throws an error saying this cannot be done at this time.    

we need the ability to attach order tags onto orders when they sync into shipstation. we use shopify and orders have order tags already but not sync over into shipstation. in speaking with one of the shipstation support agents that is not capable and you can only attach order tags and/or customer tags only within shipstation. this poses a problem as it is not feasible with the amount of orders we get to manually attach order tags. we have automation rules established within shipstation to run based off of order tags but these automations will not run without manually attaching tags which again is problematic and very time intensive.is anyone aware of the current api abilities of shipstation and whether or not there is field to write thru for order/customer tags.  

For the WooCommerce plugin... I would love the ability for real time price quoting on shipping orders. When a customer adds items to their cart, enters their shipping address, it would be great to display all of the shipping options with cost (calculated on weight, dims, etc)... bonus for letting us add a markup directly.It can be done on other marketplaces, but WooCommerce requires a 3rd party plugin to do this.

We need to create automatic user assignments depending on the current order status, specifically for orders "On Hold". We need to do this manually right now which is extremely tedious and results in user error.

We have been using Amazon Shipping in shipsation for nearly 6 months now and are still facing the same errors when processing orders. Amazon exports a phone number with an extension for every order. Because Amazon Shipping cannot have more than a 10 digit phone number, we need to manually delete EVERY custom phone number or at least remove the extension. The common error we get is below:Amazon Shipping US: 1 validation error detected: Value at 'shipTo.phoneNumber' failed to satisfy constraint: Member must have length less than or equal to 20 (Generic). (400, 222772c6.........)Is everyone who is using this feature also manually deleting every customer's phone number? I can't figure any type of workaround and this seems to be such an easy fix for Shipstation.