Discussions

It would be nice to be able to sort the Reporting Categories in the Standalone Product Detail modal window. We manually add new products to their Reporting Category (Brand for our use). The list is currently sorted based on the order they were created. It would be helpful to be able to either manually re-sort them, so the most used could be on top, or if they were at least sorted alphabetically. This would help save time and frustration when updating our products.

Labels print fine except they are offset to one side, so that the first few columns of the return address are not shown. Since it prints labels with no OS print dialog, how can I access the print settings where horizontal offset can be added?

I have just started selling as a Prime seller, my choice because of Saturday shipments.  Anyway, I imported my orders today and found the prime orders in the Pending Fulfillment folder.  Why?  I guess I dont understand the difference then between the normal amazon orders and the amazon buy orders.  How can I get them all in one folder.  Checking each one to get them ready to ship is time consuming.

We are a make to order firm with 5000 sellable end items that we don't stock.  We pull inventory and modify from 90 base products that we keep in stock (and don't sell).  I'd like Shipstation to allow us to sell the end items that have zero inventory on hand and keep track of the base item inventory.

The new layout is horrible.  The extra step with the weight option, then having to scroll down to change declaration (in the middle rather than right below), the address validation isn't clear and everything can't be seen on 1 pageEverything should be on 1 page where you can tab to get to the next option.  This new layout is requiring more of my time Please have everything EASIER for the customer with fewer clicks.  All customers want work to be quicker and more efficient which this new layout isn't.

Since being pushed into the new layout, we've had the occasional issue of having the Print action button in the upper right getting blocked by the Printing Popup Notification.Here's a screenshot of an order: There are frequently times when we'll need to print both the label and packing slip from the upper right button. The issue is that once you print one, the popup notification blocks the button from being pressed again (screenshot below). Just bad UI/UX design as it creates a need for the user to click again or just wait.   I've raised this issue in the past with various support techs and in this forum I believe with no resolution, so I finally took it upon myself to fix it:Download the Styler Beta Chrome extension (I'm using it with Brave browser)Add the following code:.notification-manager-WQzfjHl {all: unset; left:50px;}Note: this part of the CSS WQzfjHl may be specific to my account, so you may have to find this portion of the tag within your account and

It would be beneficial to have the ability to reorder the custom entries on orders, given that ShipStation does not provide a default arrangement. Currently, the items from an order appear in random order under the customs declaration part.  Having the flexibility to rearrange the custom item entries on orders would greatly enhance our workflow. Additionally, implementing a logical order for these entries would be an improvement, but at minimum, having any level of control over their arrangement would be appreciated.Currently, you would need to copy and paste into new fields. This will help with customs information on the package as carriers often display the first item in the customs entries section to display a package description. We ship products that need a degree of discreetness, so listing the most discreet item first allows us to provide accurate customs information while also providing our customers with a degree of discreetness on the package. 

It would help minimize the number of calls per customer order if the '/shipments/getrates' API method supported accepting multiple carrier codes (for example, as a comma-separated list), or even a special value to return all carriers (for example, '*'). I am building an application that is attempting to find the minimum shipping cost, and if you want to find all FedEx, UPS, and USPS options for each order, it requires 3 API calls.Building the API in a smart way like this makes it feasible for a script to engage in shipping optimization

Is there any chance Shipstation is working to getting Tiktok on the platform? 

printing error  when using shipstation connect, lowest shipping option not available.

Shipstation connect wants to install everytime I login to my computer.  How do I stop it from asking everytime that I start my computer.   I used to have it installed, but uninstalled it and cancelled my account.

Please help!I took some months away from work due to a family emergency and a payment bounced. I seem to have then been bumped down to a "Trial." Now that I'm trying to get back to work, I've been trying to update my account to the Bronze Tier and every time I update my payment method, I get an error message saying "Please verify that the billing information is correct or use a different card." I've tried this with multiple payment methods--all of which have the correct information and funds--and the message continues. I have a bunch of back-orders that need to be shipped and have no idea how to fix this. I can't find the "Chat Widget" and there's no number to call. PLEASE help!

Just wondering if anyone else is having a problem with shipstation using Royal Mail and getting NOT FOR SHIPPING all over the labels since Friday?I spoke to Shipstation support on Friday who said multiple customers have the same issue but they have not yet been able to fix it or tell me when they can fix it.The status website reports no problems.Anyone else with the same issue in the UK?

When  customer goes to finish an order out in the cart on my website, after filling out the address and trying to create the order, it says "product not available in your location". Doesn't work for anywhere in US. Only Domestic US is turned on. In the shipstation site under orders it shows my past orders that have worked. I wasn't using shipstation UPS at the time and was only using USP (but it's so expensive). So I set my Wix site to only use the installed App - Shipstation. Now Shipstation doesn't help me at all. Also, in the Products section of my shipstation - it's totally empty of products. Other people I know it auto-imported the products from their page. I've had an open ticket with support for 4 days now. Anyone have any experience with this issue? Thank you!!

there needs to be an "average shipping time" report and ability to see other metrics of how long packages are in transit. under Customer Engagement, shipstation tracks when Shipment Confirmation Emails are sent out, and when Delivery Notification Emails are sent out. So it knows when packages are shipped and finally delivered. Would be a simple metric to add. also bring back the option to enter weights as 12,500g in one field instead of breaking it into kg and g fields

We are a development partner and many of our Clients have requested the ability to import Returns/RMAs from ShipStation to other 3rd party systems. For example, when Items from an Order are returned in ShipStation, we need to be able to import that data (incl. RMA #, original Order #, returned Items, tracking number, shipping carrier, label costs, etc.) so the external system is aware of the return and can process a refund accordingly. There is currently no Returns/RMA API available to develop these types of integrations and it is desperately needed. Returns are a core and critical part of the ShipStation workflow so it doesn't make sense that wouldn't be made available as an API. Please consider this enhancement request as a high priority. Thanks!

Customer wants us to email them the Tracking Info/History. But no longer has the same email. We cannot edit shipping info once the label is made and do not want to void it because it was delivered.  

I am looking to export a file that contains orders by name that includes the tracking number. Is there a way to do that?

Having been a loyal ShipStation customer for 5 years I quickly set about porting my account to my new company and setting up ShipStation to integrate with a division of their business.  It's been a game changer and 2023 was a solid year of growth both sales-wise and operationally - in part due to the integration of ShipStation to our workflow!We have 5-6 of our own freight accounts set up in our profile.  We ship everything from small single boxes direct to consumer to multi-box shipments to retail customers.  The simple 'Best Rate' feature that I had come to rely on for several years has (as of yesterday) been turned off following a fairly innocuous support ticket about something unrelated.  I have been pushing for ShipStation for the larger division of our business and noticed their instance of the program did not have the 'Best Rate' feature so as a secondary support question, made the mistake of mentioning it.  The support member asked for my account where

So we have our monthly service covered by UPS under the digital connection plan. That means Shipstation bills UPS for the cost.We get 1500 shipments a month before we cap out.We aren't shipping 1500/mo through shipstation. What we do is run our UPS shipments with our accounts through shipstation and then our USPS and UPS ( Amazon's UPS account) through Veeqo. So when shipstation downloads our orders, some are already marked shipped because we shipped through veeqo.It looks likes shipstation is counting the veeqo shipments as part our 1500 limit. We're capped out even though we didn't ship 1500 this month on Shipstation. Is anyone else having this problem using both veeqo and shipstation that shipstation is dinging you for your veeqo shipments and counting them as shipments in shipstation?

Hello,So our company has our own UPS account. We recently disabled UPS by shipstation. Now when I go into shipments to check for limbo orders, any shipment that was in transit that shipped through UPS by shipstation is now showing up as limbo, but when I check the tracking they are all marked as delivered. How can I get these shipments out of limbo and marked as delivered??

Can some please help me to understand why the ability to create labels for BFPO address was removed??We, as a company, have been shipping to BFPO addresses with Shipstation for a few years (a bunch of our customers are Military people) but out of nowhere this ability has been removed. It makes no sense!!! All it is is the standard shipping label with the addition of a customs declaration, our delivery partners/couriers handle to parcels so why would the ability to print the label be blocked by Shipstation?  

Hi,We noticed that USPS is offering 3rd party billing option now, which ShipStation doesn't support this feature.Will you consider adding it?  Thank you,Tina

We would like to be able to create our own labels to send to international suppliers.

Experiencing delays of up to 2-hrs for orders to post in 'Awaiting Shipment' from our WooCommerce Store.