Discussions

Anyone else burdened by the double pop up that comes up and slides to the right once you print a label. Even though it takes a few seconds, it makes it impossible to view any orders or do anything in ship station until this clears out. Why not get rid of those. We know if our labels are printing when the hum of the printer goes on and we see it printing.  Also The refresh and update store should auto reload the grid not ask if you want to . Just another time consuming step that is not necessary. If you are updating stores you want your orders in the grid. You can always cancel them later. 

An optional column on the "Awaiting Shipment" page that would allow you to see at a glance what has been verified would be very useful.  This feature already exists on the "Shipments" page which can be useful but it would provide more of a benefit on the Awaiting shipment page so that orders can be sorted by what still needs to be verified.

Orders in On Hold status in Shopify still flow into Shipstation immediately and can be shipped. It would be great if there was some sort of stop/hold to these orders flowing into Shipstation or just more guidance on what to do with these orders as we are definitely not the only ones running into this. We have already seen where some orders were shipped with items that had not been officially paid for and during the hustle and bustle of the holidays, if we are not super cautious, this could continue to happen. Please look for a solution or better help for your users Shipstation! 

I'm trying to create a label with the carrier Canada Post via API, but after i enter all the relevant fields for the api call the system returns a 500 error response:  "Message": "An error has occurred.",    "ExceptionMessage": "Contract Number is a required field.\r\n",    "ExceptionType": "SS.Business.Shipping.Exceptions.ShippingProviderException" This is a weird error because it is not in shipstation docs and i'm not sure what to pass as a parameter even though i have the contract number. Has anybody had this same issue before?

Amazon uses phone numbers to keep customer data anonymous. This is a 10 digit phone number and a 5 digit extension. On Friday someone at ShipStation decided to import this as a 15 digit or 16 digit if the 1 is included number. Too long for UPS and FedEx labels. Now it throws an error for each label. User needs to delete phone number on each label to proceed.   When will this be rectified? 

Please add Checkout rates Integration for Shift4ShopIt is there for other platforms

Customers are able to add product options when they place an order in my store. For example, if I am selling sun glasses, the customer has the option of adding a glasses case to their order. The glasses case is not a separate product but an add-on. The ShipStation email confirmations only show the product and not the add-on, the customer sees that the glasses has shipped but nothing about the case. I get emails and calls from customers to confirm that the add-ons were included with their shipment.I think it is important that the add-ons be included with the shipping confirmation.

When using a product customization app for Shopify like Customily or Kickflip, a plethora of URLs are added to Order Summaries, which in turn are used for the Item Options Field Replacement. Normally this is good for production, but because ShipStation takes the entirety of the Order Summary's description, as opposed to being able to select specific portions of it, all of these URLs are stuffed onto Packing Slips. We either need a way to edit the values of these dynamic fields, or allow certain JavaScript functions within script tags in the HTML, such as substring(), in order to get rid of the unnecessary text.

For international orders, HS tariffs are not added to the shipping label despite my having them in my settings. This needs to be fixed ASAP as this is why Australian customs will return parcels to the sender because it 'fails pre-departure checks'. 

Why would the internalNotes field be mapped to the order object when in fact orderNotes are NOT returned when making a request?Attached are screenshots showing an order with InternalNotes created and saved to the order via the Admin (Web) Interface. However the same order object retrieved from the order endpoint returns NULL. This is the case with every order I have tested.   

Hi, I recently received a large order that has two items which require 3 total packages, all needing to be shipped via LTL. I naturally thought I would be able to create multiple packages within the same shipment, but unfortunately that's not an option and it's instead making me create 3 separate shipments. I imagine the price of shipping would go down if this was an option as all 3 packages are going to the same address. Is there any way we can require all carriers to support multi-package shipments instead of making us do multiple shipments for each package?? Thanks,

I keep getting this error when trying to print labels.Contract Number is a required field. (Bad Request, Carrier Error Code: 2206). external_client_error (Generic). (520, f8717815-bf6d-4f95-9e1c-241a86d222b0)I contacted Canada Post and everything is fine on their end. Our account number and contract number are both valid.For some reason Shipstation is not able to pick up our contract ID number from Canada Post.Please help.

Hello. We have had a few packages marked as delivered but reported missing by customers, so to avoid this we'd like to use FedEx's "hold at location" option. This allows customers to go to a FedEx location to pick up their package.FedEx has confirmed it is possible for us to select this option via shipstation, but I don't see it anywhere as an option to ship.Does anyone know how to make this happen?

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On the End-of-Day screen, my Globalpost packages are separate from USPS packages. When I close the USPS batch, the scan form contains just those USPS packages, not the separate Globalpost packages. If I try to close the Globalpost batch, I get "Unexpected carrier pipeline error. Object reference not set to an instance of an object. (b21c31f2-7a92-4c10-a3d8-0ee4869bd8e7)".Spend over an hour with Shipstation support. I had to quote their own help documents to them. Complete waste of my time.Is there any way to get the Globalpost shipments onto the USPS scan form? It is a real pain having to explain to the USPS clerk that some of the packages are on a scan form while others are not.

It would be awesome if you could alphabetize the Preset Groups inside Products, so we can assign Preset Groups to products and have the HS Codes and values for international shipments. It has no rhyme or reason on how these are listed now. I just want the list alphabetized, that's all. I am sure there are other companies who use this feature to declare customs for products.

Hi All, We recently switched to using barcode scanners for a number of tasks, one of which is looking up orders and printing labels on ShipStation. A problem I'm running into is when we scan the barcode generated by ShipStation on  packing slips (I've tried every possible format), the special characters, specifically hyphens, are omitted. This leads to the order number being inputted without the hyphens, and they need to be added manually to perform a successful search. It slows things down quite a bit, especially considering all Amazon order numbers contain 2 hyphens.My question is, does this happen to you? Or do the hyphens carry over as intended?I'm trying to find the root of the problem. Is it our barcode scanners? Our computers? Or the barcode generated by ShipStation? I appreciate any input y'all have.

I created a custom packing slip. It works and is just fine. But I realized you can now set the printer for it to print the label, and then print the packing slip at the same time. When I use this setting, it will only print the default packing slip and not give me an option to use my custom one. Is there anyway to change this?The label option I want to use is "4 x 6 W' packing slip" that includes my custom packing slip instead of just the default. 

Has anyone ever had their stamps.com account closed without them notifying you? I have no emails. I checked all the contact info and it's fine. We have a positive account balance and all the credit card info was fine. We shipped on Thursday without issue and then on Friday at the end of the day we couldn't buy labels. Discovered the Stamps.com account is closed and it was too late to call. So I have to wait until Monday. This is so frustrating. 

I just noticed on my credit card bill that my $59 Ship Station subscription now charges me $94/mo since July.   When did having shipping carriers become a "paid feature" on a shipping platform?  I also print labels... should I anticipate a "printing fee" feature for those of us who need to print labels?I searched the community forum for this and found no posts. I assume they didn't stay up very long.   When did this happen, why did this happen, and how did this happen?  I only use USPS via Stamps (the same company as Ship Station, and I use FedEx)  I have to pay $30/mo just to use FedEx?  I'm just a bit surprised that the prices went up before even fixing all the issues I still have.  I can't even save my printers as default, I literally have to reselect all my printers every time I ship, and a host of other issues that are still present.  I didn't expect to see a nearly doubling of the fees at least before the issues were fixed an

Hi new here , basically i wondering if we can have orders automatically move to shipstation from a direct purchase link . we have an email group and we sell products through this email . each product has a direct link to click on and checkout through our virtual terminal . the issue is once an order is placed and confirmed we have to manually enter all shipping info into shipstation. during the checkout customers enter the shipping and billing info so im curious if there is a way we can funnel the orders right to shipstation without typing in manually each and every order. we had 100 orders over yesterday and today and its becoming very time consuming . if anyone can give me any ideas i would truly appreciate it ! 

Has anyone met the problem when ship in batch? Recently when I tried to ship in batch, an error message of "An error has occurred" kept popping up. All the required shipping information is there. I have also tried to clean the data on my browser. But the error still occurs. How to fix that?

This was intended for the "Ideas" discussion.  Edited.

As stated above, using a Cups/IPP printer causes ShipStation Connect to not see any printers including ones that were previously printed to. Removing the printer immediately solves the issue.Please see video for a demonstration: https://watch.screencastify.com/v/Qew8rXdl6rUBFGREPKom