Discussions

I was wondering if there were any plans to make it so that we can attach our own commercial invoices to shipments, rather than use ones generated through ShipStation??For example.. We have a shipment that needs to be manually inputted into SS, there are over two hundred line items, to input all these manually for the commercial invoices will take far too long.. We have our own invoices, which include the commodity codes, customs declaration etc.. in pdf format. If there is a way to use these for the shipment, it will reduce our process time massively.. Any help would be much appreciated..

Hi everyone, I was wondering what people are doing to automate the process of having the cheapest rate selected? I know Shipstation has some automation that assists partially in this, but looking for how people handle this.  It would be great if Shipstation could compare rates and services and then apply the cheapest rate. 

I want to set up an email template that would automatically send a message to customers when their order ships. But I want the tracking number to display, as just the tracking number, with it being a clickable link taking the recipient to the tracking site using that number. So, for example, 9405511202508974030647 – just the number displays, but it links to the USPS tracking site with that number.Apparently the best ShipStation can do at this point is shown in this link from them: https://share.getcloudapp.com/p9u6jY89Can we get this in a future version? Or is there a secret way to do this that someone knows about?

Is anyone else experiencing a problem where you have to re-select the saved shipping service (ie. USPS Ground Advantage) in order to ship an item, despite the item having saved shipping defaults (service, confirmation packaging, weight, dimensions)?When an order is imported, the item has shipping defaults already saved. We used to be able to review the rate and, with one click, select CREATE LABEL. If we wanted to print several of the same item as a batch, it would show us the total rate for the orders and we would select CREATE LABEL and that was it.Now, despite having shipping defaults saved, we receive a rate error when we try to CREATE LABEL. In order to make the error go away, we have the re-select the shipping service and the rate will refresh so we can then ship. This problem is also eliminating the ability to print more than one order in batches because we have the re-select the shipping service for each order individually.I've attached a screenshot for a visual. Any sugge

Currently we print directly to our Zebra printer.  The only issue is they print upside down.  All of the information at the top (weight, etc) is printed directly over the UPS printing of our labels. If the labels could be flipped, it would work perfectly.See below:

Has anybody successfully managed to integrate SAGE50 with ShipStation using the ODBC Connection?

got the email today that we were supposedly charged incorrectly from may-june.  upon viewing my billing history i noticed DOZENS of adjustments that i was not even notified about.  the reasons are not valid - up-charged for incorrect dimensions, weights and even improper materials.  some indicate up-charges for changing carrier services???  i don't even know what this means or how this happens.  when i purchase a label on the website, as long as i enter the correct package information, i expect to pay the price i see.  i only saw the increases from this year, not prior.  i was already pissed off enough.

I had an instance where a customer experience associate changed an address for a customer.  The initial address was imported and was assigned 1 day ground shipping service due to the zip code.  The customer requested the address be changed to a zip code that was 2 day air.  Is it possible to add a reprocess automation rules button to appear in the individual orders vs. reprocessing the all orders awaiting shipment?  I ship perishable.  The shipment would have been spoiled if we didn't catch it on the line.

They have opposite meaning but they are both dark circles. Maybe make one a different shape or invert the colors. 

Been using shipstation for a year. All my woocommerce shipments used to automatically notify marketplace after the shipment was scanned in by UPS. Now, this rarely happens as of a month or two ago. And when it does, there is no rhyme or reason. I ALWAYS and by default have checked "notify marketplace" when creating the shipment. What gives?

Having used Shipstation for 6-7 years - the platform is now almost unusable. It started when they created a feature to have orders sync real time with Shopify stores.  This worked for a few weeks, then it stopped working, now the refresh button on upper right of platform simply spins - never stops. No new orders come in - have to highlight url and then hit enter key on computer to bring orders in.Gets even better - once you click to print a label, nothing happens! So we have to manually close out of this and click on the shipment tab to find our orders that we can select to then print a label. The popup window that used to appear after you clicked to create a label is not working at all.To cancel a label - that popup also does not show that the label is ever cancelled. To verify you have to go back into the order tab to see the order that is now there again to print a label.  If we change an order within Shopify - shipping address - add items - whatever, nothing is no up

I am getting a spinning wheel while trying to view orders. Rebooting does not fix the issue.

Hi,I'm really shocked to see that Amazon Buy Shipping doesn't have the Ground Advantage option available yet. The first-class service has technically ended for packages, but the USPS says they'll accept it until September 30th. That doesn't leave much time to fill the gap. I would have thought this was such an easy fix.Most packages we ship are First Class Mail, and we always use Amazon Buy Shipping to protect ourselves. This service is available on Amazon itself. I would urge the Dev team to persuade Amazon to make it available to them. This really complicates things as we would technically have to ship some orders inside Amazon and some in ShipStation. What a mess heading into Q4.Thanks

Is there any way to see (without hovering over each one) which orders that are Awaiting Shipment are from repeat customers? ShipStation can show it hovering over an order, so you should be able to make a sortable column with a checkbox or something like that. If there isn't a way to do this, consider this a feature request.

HelloI can't get support from Shipstation. They don't know how to fix the software API to work for me (been waiting since October 2022)If anyone else knows how to use it or can check to see if it is connected properly please post below.

The fact ShipStation is NOT responding to chat is BEYOND INFURIATING. Sadly, ShipStation keeps going downhill. I am looking into both Pirate Ship, Shippo + Ship Hero to compare. SS is the most expensive; and they do not pass on shipping discounts (unlike others), I did not mind becuase I've been using them for years without issue. Previously customer service was excellent. Now it's deplorable. Time for an alternative! 

Hi,I keep getting this alert:  Property: shipment.References. Error: The billing preference DPT is missing or its value is invalid. (Generic). (400, fe739f8d-84ee-436a-9088-56eaf19c9fd1).I just can't create and print my labels. Have you ever get this kind of issue?Thanks.

I'm surprised that there is not a feature to label a pick list in shipstation.  Something as simple as putting the name of the pick wave would help to differentiate them when multiple are printing at one time.  Would this be a useful feature for other users?

Our negotiated rates with UPS are much better than the UPS by Shipstation option so we want to remove it from shipping options.  I tried switching it off under carriers but had no luck. 

I reached out to Shipstation support and they informed me that it is not possible at the moment to add pickups (or marked as shipped orders) to the weekly digest email.  I would like to have manually marked as shipped orders to be added to the Weekly Digest email to give a more comprehensive understanding of what has been shipped weekly.

With the new version rollout a few weeks ago, the way shipping insurance is calculated by default is now messed up. When you select the insure package option, shipstation automatically grabs the total order price including tax and postage rather than the item value. This is a waste of your money because postage cost is already guaranteed by most carriers on a claim and I don't think tax is something most carrier allow for reimbursement - hence why the software used to automatically grab the subtotal (ie - items value) only. So remember to change the insurance value to reduce your insurance cost.

Title says it all. Still no option to turn it on in Shipstation. USPS Ground Advantage is available directly from Amazon Seller Central, as seen here: 

Hi, I'm trying to make a shipping label though PayPal, and I keep getting this message saying "Purchase Error - Error creating label from rate. Please refresh the page or try again later." I accepted the auto-correction of the shipping address, and I found and put in the harmonization code for books (4901.99.00), and I’ve tried both Firefox and Google Chrome, but I'm still getting the message! I would e-mail customer support, but of course the help section here doesn’t actually list their e-mail address.

Wow- for such a great product Shipstation has seriously dropped the ball on customer service! Today I attempted to log in and ship a few orders from the weekend- Log in was fine- BUT THEN............ The system kept asking me to change my subscription, would not connect to seller active ............ I attempted to search the help topics, i sent an email for help- i tried calling , i looked for a chat option................. and still after 6 hours i can not send my orders out! Absolutely no idea of what to do next! 

We started receiving an error on the import of our XML to Shipstation.The error is only happening with the orders being shipped outside of the USA. I've attached the photo. Shipstation support has been no help.Here is the error09/11/2023 09:16 :An error occurred attempting to update orders: Error in XML. Reason: The element 'ShipTo' has invalid child element 'br'. List of possible elements expected: 'State, Country, PostalCode, Phone'.Is there a way to narrow down where this error maybe?