Discussions

So our order numbers recently went from 5 digit to 6 digit because we just hit 100,000. Shipstation seems to be confused by this. When I sort them by order# within Shipstation it stops at 99,999 (top of the list) and order 100,000 is pushed to the bottom of the list and then proceeds in the correct order. Seems just like a bug. Sorting them by Age in Shipstation works just fine but sorting by Order# confuses it. Attached a picture to help.

Hello,Some important informations are not printed on the GLS labels (at least in France) :  - contact name - references- company nameIs it planned for the next upgrade ? I reached GLS Support team and they told me to see with ShipStation dev team.Thanks a lot for your help ! Pierre   

Adult signature on UPS ground shipments is needed

Hi All, I'm trying to install the Shipstation plugin for Woo, I have Authenticated and setup the Shipstation side of things however its like only half of shipstation has installed. Its actually missing the shipping config settings in woo. Any help would be great  

Hey guys, I am getting this error and Ship Station support has not been so helpful. Thinking of unsubscribing and moving on to a platform that supports etsy because most of my sales are from Etsy. Thought I make one last effort by posting here before I make a decision. If there's anyone that could help with this error please let me know. This happens when I try to integrate my shipstation account with Etsy. As soon as I click connect it takes me to the site and then when I enter my email and password I get a dead page (Screenshot attached) Any help would be greatly appreciated.  Thank youChatt>>>>>>>>>>>>>>>>>>>>>>> OKay just to update you guys. I was able to connect my store when I tried through the below link https://ss.shipstation.com/

We currently send items using multiple carrier accounts, If we are bulk processing a batch of labels is there an option to automatically select the carrier based on the cheapest rate. Using the rate calculator to select this on an item by item basis is too time consuming when there are 100's of orders in a batch.

Is anyone else still using V2 having an issue shipping UPS Worldwide?Since Monday I am getting the error "Object reference not set to an instance of an object." when trying to ship an order to an address that I have shipped to many times in the past.I have manually recreated the order, refreshed carriers, etc etc.We were rolled back to V2 last year because so many features were not working properly in V3 that we depend on daily.   Upgrading to V3 is not an option.  

We add the third party app SHIPSTATION to our shopify store.The shipstation account is an shared account with other stores.However,when we print the labels,our customers's emails are exposed in the system.But we don't want to do that because customers' information matters a lot to shopify stores' owners.Other stores like Amazon,Homedepot,Houzz,Overstock stores which are also connected with the third party app SHIPSTATION,however,their customers' information is well protected(see picture one below).When we talk with the shipstation team in the live chat directly,they told me it depends on the integration policy between Shopify and Shipstation(see picture two).We think it is unfair,I hope you can just block only our store customers's emails to shipstation?We don't want the customers' emails to be shown in the system.Please send follow up email to luwanhua9@gmail.com 

I received a notice from FedEx that there are new documentation requirements for European Union shipments starting March 1.  How will ShipStation be supporting these new requirements?

I've been reading the API docs (https://www.shipstation.com/docs/api/) but there are a few questions that I can't find answers to.I'd like my orders to flow from a web store, such as Shopify, into ShipStation. Then, I'd like to import the orders from ShipStation into my inventory program.. Once the order is in my inventory program, I will allocate available inventory/lot #s/serial #s/manage the warehouse locations it should be picked from, etc. In some cases, there may be a backordered quantity so I may need to partially ship that order.I was thinking I could split the backordered qty off into a new order using the API so that I have one order that is ready to ship and another that represents the backorder qty.E.g., A Shopify order for a qty of 10 imports into ShipStation as order number "1234". Then, I import the order from ShipStation into my program. In my program, I'm only able to allocate 6, leaving 4 on backorder.I believe I could update order "1234" to have a qty of 6, but

Trying to configure SFP Amazon orders using Amazon Buy Shipping.SS just gives me this error for any A B Shipping service selected"amazon_email" must be a valid email (Validation). (400, 24ac85ad-b076-4ea8-a39c-d4015699c21a) Tech ticket raised yesterday, no reply back yet. Now have more SFP orders i cant ship with the correctAmazon buy shipping service..... metrics dropping ... guess i will loose SFP sales very soon...COME ON SS..... this is going to cost me alot of business and create customer complaints/ negative feedback/ refundsloss of position on all Amazon selling products.... disaster.

Absolute trash waste of time "company" zero customer service. No way to contact the company to resolve an issue in any sort of timely manor. Tried calling 4 times, got an automated service that hung up on me twice, said that it was outside business hours when it was 2:30 in the afternoon. chat support is just links to the FAQ page, the FAQ page didnt have the answer. the only option is it email them which takes days to respond to. I would take my business else where but I already added money to the account and cant get it back... AVOID AT ALL COSTS!!!

I have to restart my Mac every time I want to use ship station connect to print labels for my business. Am I dumb? I might be but plz someone help lolThe app on my Mac doesn't "open" meaning I can't simply log in to connect. I have to restart my Mac to get the app to open, then it logs in automatically. Only then can my Mac connect to my SSC account so I can print labels. Otherwise I have to download the labels and send them to my printer myself. This has been the process every time I need to ship labels.What am I doing wrong? What is the solution.Yes, I've uninstalled and reinstalled the app (several times! I thought the app had been uninstalled thanks to the notice on the SSC settings page telling me I needed to install the app in order to connect, when I'd actually just been logged out and can't open the app without restarting my Mac...)Help a dummy out.

I was using the free trial of ShipStation, and when my free trial was over I decided to stick with it.   I did not realize that you have to keep your stamps.com account open, and not wanting to pay for 2 shipping platforms I canceled my stamps.com account.   I can no longer print anything, and get this error code instead.   Activity blocked due to current account status. Account exception Exception with code 0x00560201; module 86, category 2, item 1 I called stamps.com and they told me that they could not help me, and that I needed to contact ShipStation.  Can anyone help me?   I tried the online chat with ShipStation, but the computer responses had no helpful information.   I realize now that my Stamps.com is needed, and that it would have become free.  It was very unclear.  I need to get my stamps.com reactivated, but not pay for it - if that make sense.  

Our store has about 5 SKUs, but each SKU is essentially a bundled package of one single product (i.e. single item, 2-pack, 3-pack).  My idea is for whenever someone makes a purchase, it deducts a specific count from an overall inventory count based on what the user purchased (if user bought a 3-pack, it would deduct 3 from an overall count).From what I've been able to do so far with the ShipStation inventory system, I can only manage the inventory counts for the individual SKUs.  Is it possible to somehow establish a separate master inventory count that the other SKUs can derive from?

Question about parent skus/alias sku and current feature in that regards of ship stationOur company use "virtual skus". For example, we can sell a dog collar red size L and the sku is M-001, and we also sell the matching leash L-001. Customers can buy these items separately (order comes with M-001 and L-001), so pretty basic. However they can also buy the bundle (dog collar + leash). In our current system, when the order comes for a bundle, it comes with a "kit sku", or virtual sku, in this case, S-001. When our system receives the sku S-001 it automatically breaks it down in the variant skus. It would recognize that an order with S-001 sku matches for inventory item M-001 (dog collar) and L-001 (leash) to be included in the order. Does the ship station parent sku feature addresses this issue? Will ship station correctly allocate M-001 and L-001 and deduct it from inventory to an order that comes to shipstation with a bundle sku. S-001>>> meaning M-001 (dog collar Large + L-00

As of today, I'm getting an error that I need to enter an HSTariffNumber for EU shipments. "A valid HSTarriffNumber is required for all shipments to EU countries."I assume that is due to the March 1 2023 requirement that the HS codes get entered - I'm guessing as the error does not say - in the "Harmonization" box. Fair enough and I've figured that part out.However, a few issues here.1) Before realizing what was happening, I tried printing a label a few times. While it gives an error that this HSTariffNumber is needed and does not print a label, it deducted the money from my balance each time. Since there is no way to VOID a label to get the refund, because no label was printed, I've had to apply for refunds outside of ShipStation using Stamps.com. My point is that it should no be deducting funds for a label that is not created!2) It would have been helpful if Shipstation had given us a heads up on this issue. I see that there is an article in the blog about it, dated from only a coupl

Shipstations most basic feature of importing orders has been failing on several of our stores for the last 48hrs.Some shops connect and import orders, some shops fail and report 'An error occurred attempting to update orders: We encountered an error communicating with Etsy. Please attempt to refresh the store in a few minutes.'Attempting to reconnect to the marketplace and 'grant access' results in a blank page which fails to load beginning with the address "ss4.shipstation.com/api/monoauth/callback?auth_state...." It does this for all users, using multiple browsers, on multiple shops, in multiple locations around the world.The shops failing to import sometimes change each day. One day shop X is connecting to import orders, hours later it is failing. We have contacted etsy who have assured us this is a shipstation problem and we agree since our stores are tied into another order management system which is importing the same shops without any problems.We opened a support ticket but

I see two places where I can insert text in the footer of a packing slip.The first is Settings --> Store Setup --> Packing SliThe second is under templates.In either of these cases, the text you write isn't truly at the bottom of the page, but rather at the bottom of the packing slip information.Is there a way to insert text truly at the bottom of the page?

Is there a way to delete your current customer list? 

One of my eBay accounts randomly stopped pulling sales in, I tried to edit the connection and it returns the following error in the pop-up window- "We are sorry, but you do not have access to this section.Please contact your ShipStation administrator for access.".When I try to create a new connection, it gets to the second confirmation screen where you agree to give access to the API on eBay and the window closes and goes 404. Also, why is it so difficult to send a simple email? The process is broken it seems? I click Contact Us and it just loops back tot he same Support Help page with a link saying you can sign in and send an email. Click that and it reloads the page??

I have several stores, and they are listed in alphabetical order. I would like to be able to change the list so I can group store types together. 

when the bearer token will expire after created from server through login?

We got a couple of orders recently that Shopify flagged as fraudulent, but we don't check our Shopify stores very often, and process all orders through ShipStation, so we did not see the fraud flag.  We ended up shipping these orders and had to eat the cost because the CC owner did a chargeback and cancelled the card.  I'm attaching a screen shot of the fraud flags in Shopify.Thanks!

What endpoint lets me access the "To Buyer" property of an order?  I am able to access the "giftMessage" property of the Order model, but I can't seem to find anything that would let me add a "to buyer" note like I have in the picture here. I have checked Order Item and Advanced Options as well, and the closest thing I could find were the "Custom Fields" found in Advanced Options. Is there a way to change this or add it on order creation?