Discussions

The following has happened all of a sudden since 1/26/23 for orders imported through my Etsy store:1. “Discount”  of $0.00 shows on every one of my orders. “Discount” line item appears on the packing slip and on [Item List] in Email Notifications for these orders. Note: I don’t have any discounts (coupons, etc.) active on Etsy so these don’t ever appear on these Etsy orders.2. “Gift wrapping” also shows every gift order. “Gift wrapping” line item appears on the packing slip and on [Item List] in Email Notifications. Note: I don’t have gift wrapping option enabled on Etsy. 

The limited amount of options for "contents" has become an issue. Our company is shipping artwork internationally and we're unable to declare as such. Shipments default to "Merchandise" which falls into a more costly import tax rate and results in our customers overpaying on duties. Artwork generally receives the standard VAT of around 5%.The current options are Merchandise, Documents, Gift, Returned Goods, or Sample. In the International Settings menu I was able to add a description, value, harmonized code, etc, but shipments still default to "Merchandise". This results in 20% (and higher) duties required by our customers to receive their goods. This becomes a major issue with high value shipments and we have been dealing with very unhappy customers.  We need to be able to specify contents in greater detail in order to avoid these issues.

Anyone any ideas or experience when using Amazon Buy shippingNot all the services that appear on Amazon Seller Central are available for us on Shipstation, with many ones we would like to use not available to us.We have tried deleting the carrier link and re-installing, refreshing, etc et, and the same services appear with no new ones.Anyone any solutions? we have a case open with SS, but lack of support forthcoming

Can you make this automatically go away just like any other flyouts on the top right, similar to 'label has been created' flyout, etc.

I am using the New layout.  Quick Ship is activated.  After selecting a batch of orders and selecting "Create + Print Label,"  the orders leave my awaiting shipments area.  After this, nothing prints from my printer.  Instead, i have to go to the label queue and manually select "label" in order for the orders to print.Is this the intended behavior of quick ship?How is this better than simply sending the orders directly to the printer after selecting "Create + Print" ?  What is the point of this?  I thought the whole idea of "quick" ship was to .... print orders quickly?  Does anyone else experience this?

Can anyone help with this error?Connection Test Failed!Invalid XML. Error: ''doctype' is an unexpected token. The expected token is 'DOCTYPE'. Line 1, position 3.' We received: '<!doctype html> <html lang="en"> <head> <meta charset="utf-8"> <meta http-equiv="x-ua-compatible" content="ie=edge"> <title>Spent days on this so far!

Hello,It's unfortunate that the "Rate Browser" tool doesn't have the same options as when processing an order. Therefore, since the quoting options are very limited, the quotes are not accurate. UPS charges for insurance for shipments over $100 at $100 increments(about a $1 per every $100). The Rate Browser doesnt have have an options for insurance, so if an order is worth $101 and the obtained quote is for $100, the quote is useless/inaccurate, because once the order is processed, there's an option for insurance, which increases the rate. Again, a rate calculator can NOT be accurate/complete, if it has less paid options than the order processing tool. 

Validating addresses seems to be glitchy in shipstation ... most times it works flawlessly, but every once in awhile it just doesn't work at all.I've gotten good at 'spotting' simple errors in an address or things that sometimes a customer adds to clarify (but causes an error). Fixing these things almost always works the first time.But every once in awhile, an address just won't let me 'validate'. I typically reach out to the customer to 'confirm' the address. Assuming I'm now 99% confident that the address is the address formatted the way the customer requests, then I occasionally still can't validate.I know that the orange triangle warning lets me print. I'm happy with this warning knowing that some detail does not matching with the USPS data base, but I'm 100% confident that my shipping clerks will be able to process the order - i.e. purchase and print label.But sometimes I get 'stuck with a red circle warning. And when I attempt to validate nothing happens visually .. . the red cir

Hello, ShipperHQ is an amazing integration but the problem is limiting it to view only. One of the amazing features is dimensional packing. Which shows the best box size to pack the order based on the boxes that we set up in the system.Now, Shipstation shows this data but it's read-only. I would like to take this data and use automation rules to apply the correct dimensions to the shipments.Now I have to go the details of each shipment, check the box size information from shipperHQ and put it manually in shipstation. It's a great feature since shipstation doesn't support box automation if there are multiple items in the cart.I believe it should be a very idea to setup by just giving shipstation automation engine the ability to read this data and function based on it.

We have a picking location and a warehouse and keep stock at both locations. When I set a reorder inventory I would like to have the option to be able to only get a notification if the total inventory is below the threshold.The reason behind this is the picking location manages its own extremely limited amount of inventory. I only need to place a re-stocking order if the warehouse amount is low. However, the threshold for reorder will always be more than the picking inventory so I always have a notification about low inventory. This makes it more likely a real low inventory notice will be missed.

Other services, like Teapplix, currently allow customized Label Messages when purchasing labels through AMAZON BUY SHIPPING.  Unless ShipStation implements this feature, I will likely be switching.  Please add this feature. Thanks

Endicia's USPS letter class mail (flats) uses a different format from the Stamps.com option, while all other services look the same. For consistency and easier format to read/use, it would be useful to be able to apply the same label format from Stamps.com to Endicia.

We have created a manual order, and shipped it however it contained an error. The order was entered with a QTY of 1000 instead of 10. This has meant all of our reporting looks completely out of wack, and there is no way to correct this. Hard to believe that a system has NO way to correct a simple mistake. The answer from Tech support was to my question of "Will my reporting be incorrect now for eternity?" was simply "yes it will". ?? Any one agree, or know of a way to rectify? 

Hello, I'm hoping I can get some feedback or insight into what's going wrong here. I am attempting to POST an order to the ShipStation API but with little luck. I can GET order details just find no problem, so my authentication isn't the problem I believe.I'm using Python, and trying to POST the following sample data in this format below. I have converted the results to a json payload but cannot figure out why i'm getting the 400 error.  I'm also a little confused as the Create/Update Order as a note that says it requires all fields, with no partial orders being accepted. As such, I have attempted to populate every field, but is this really necessary? Furthermore, I shouldn't populate read only fields as well, correct?  {"advancedOptions": {"billToAccount": null,"billToCountryCode": null,"billToMyOtherAccount": null,"billToParty": null,"billToPostalCode": null,"containsAlcohol": false,"customField1": null,"customField2": null,"customField3": null,"mergedIds": [],"me

There is a bug in Shipstation when using the GlobalPost carrier. Shipstation returns a valid GlobalPost rate when entering box dimensions of 41" X 16" X 16" and weight of 37 pounds for a shipment from the USA to Australia. However trying to purchase a label will return an error. This is due to the fact that GlobalPost box size is Max L: 24" and L+W+H < 36". Shipstation should not return a rate at all even before purchasing the label. I had to cancel orders with Australian customers because I was unable to purchase labels due to this Shipstation bug.

Since updating to the new Shopify integration version we're running into an issue.If you click 'Create Another Shipment' in Shipstation, and create a blank shipment, then create a label for just the blank shipment, this marks the entire order in Shopify as Fulfilled. I would think that since no line items were actually shipped in ShipStation, it would not fulfill the order, and leave it as Unfulfilled in Shopify (or at the most it would show as 'Partially Fulfilled' in Shipstation).We use this process to ship items in one of our regions to another region for pick up (so the address pre-populates on the shipping label), without prompting the Shopify notifications (which are triggered by the status update).Right now if we use this process the customer gets a notification that their order is ready for pickup, when the actual items on the order haven't been shipped in ShipStation. We're having to use an external shipping service, which causes delays in our workflows.

When printing an End of Day form, if the default printer selected is the wrong one & it is changed to the correct printer, the print still happens with the originally selected printer the first time you print (which means I end up printing a junk End of Day form in my label printer every day!)  

Unfortunately, Shipstation prints the customer's phone number on the package label. This is not permitted in European Union without confirmation from the customer. How can I remove all customers' phone numbers without editing each address individually?

Has anyone else spotted the Amazon buy shipping intergration page was updated on 31st Jan, and has removed the reference to the 25p or $0.30 per label surcharge, its also not on when adding the API.Have opened a case, but i stumped the people at other end.Anyone who uses the service can claify?

Are there any reports that can show remaining On Hand Inventory against Batched / Allocated orders AND Non-allocated orders? We'd like to be able to have visibility on a broader range than a reorder threshold so we can plan both manufacturing (2-3 weeks minimum for production) and inventory management at each of our warehouses.  

amazon but free shipping free end on dec 31? when does the 30 cents per order start again i know it was taken off for the holiday season  is there any update if going to continue after jan 1?

Just received this notification today. We pay enough already to Shipstation... If Amazon is the true source of the fee, I'd love to get those details from Shipstation... and I'll retract... otherwise this is just greed on the part of ShipStation.  

Did ShipStation really increase the price of the Buy Shipping label fee by 329% and give us 10 days for it to take effect? Seems to me that the increase was due to the fact that non-Prime orders can be bought through Buy Shipping and a lot more people will take advantage. That's a huge increase on such short notice.

Hi, We are a new-ish Shipstation user but a long standing Amazon Seller. We have moved most of our shipping to shipstation. We still print our packing slips on Amazon as this is what we have always done in the past however there is a benefit to us for starting to use Shipstation for the packing slips instead. We are a bit nervous thinking that Amazon may not be happy with us using a 3rd party for the packing slips and they may wish us to only use their own. Can any other Amazon sellers confirm that it is ok to use 3rd party (ie Shipstation) packing slips to replace Amazons? I can't find the information on Amazon Seller Central. I may need to ask around there but i thought i would ask here too. Thanks in advance

Hi there, In order to get useful data from customers for the reason they are making a return, it would be beneficial to be able to edit the list of reasons to remove unrelated choices like "rental" that may never apply to a specific business model or add choices that would help differentiate the reason. Cheers!