Discussions

After the recent update, I'm no longer able to print a batch of orders. The batch gets sent to the printer, prints the first label and then stops. Then a message pops up that says there's an error with Ship station connect and directs me to he AppData folder the Shipstation connect folder resides. Also side note: shift clicking orders no longer works properly.

I've had nothing but issues with Amazon BUY SHIPPING over the last few weeks with multi-item orders. Since I haven't received any resolution from customer service, I decided to remove the Amazon Buy Shipping connection and re-add the Amazon Buy Shipping. Unfortunately after deleting a re-adding I receive the following error messageThis error message comes AFTER clicking the acceptance of terms on the Amazon "Authorize ShipStation"page  {"success":false,"message":"An unhandled exception occurred: Object reference not set to an instance of an object. (45eee8e7-b5dc-4132-aa8e-37ff0e2db422)"}

start yesterday afternoon, I try to buy UPS label, it shows label cost, after I click the " buy and print label", nothing happens, after tried a few time, the order get marked 'shipped" but there is no label,no tracking,  I have to click restore ,to undo the order and choose different shipping method,same thing happen this morning. also there is no way to tell, label fee charged or not, and please fix the problem, every time you add money to account, the next label will not prints, and in shipment area,ORDER did not show in any order,listing orders are all random, very hard to track,, 

We are dependent on knowing which orders went out at the end of the day. And within shipstation in the 'Shipped" section, we can see all of our orders ever shipped. But if you actually look in the 'Age' or the 'Ship Date' column, over 10% of Age information is wrong/showing 0hrs old. And in the Ship Date column, almost half are completely missing a date. Can we please have some help with fixing this?  To make our needs be completely satisfied, we would like to be able to export onto a pdf a list of all the orders that were shipped for the day so that we can gather a dollar amount of total of orders that shipped for that day. Thank you,Dan

Do you know if I have a unique UPS Shipper # that I can share with a shipping supplier to use to ship out my packages?

We are using the [Item List SHOWOPTIONS] tag to show order options detail on emails to customer when their order ships. We would like to have each option begin a new line. Notice in the attached photo it's confusing to read what options are being sent. Is there a way to have each : begin a new line?

It's been nearly 10 weeks since my company was forcibly switched over to V3 and all the issues it has. We've stuck it out in the hopes that these issues would be fixed and that it was just a bumpy rollout, as often happens. But there has been literally zero improvement to V3 and it remains a disaster that has literally doubled the time it takes to ship orders.Additionally, there has been zero communication about the progress on these issues, despite it being promised in the New Layout Feedback Announcement. We have heard your calls for more transparency and communication. Going forward, we plan to be as communicative and transparent as possible with you about this new layout and the work being done to address your blockers.  To aid in this effort we have created a brand new feedback section of the community specifically to address migration issues and concerns. All feedback and suggestions about the new layout will be migrating over to this section within the c

We haven't been getting the pop-up for accepting the new terms & conditions. We were waiting to iron out a few details before we do so. We haven't been able to until today, and we'd like to start using Buy Shipping. We cannot reconfigure our store again through Amazon due to internal issues and hope not to. Any help?

anyone else notice a recent checking boxes to toggle selecting/unselecting an order or an option? seems like this started happening  yesterday and I still unable to deselect some of these printers in shipstation connect:  

Shipstation does not offer "tubes" as a package type. So when I ship a 24" long tube that has a diameter of 3". I enter the package as 24" X 3" X 3" (a box). On the UPS website, they say they charge an additional handling fee for mailing tubes. My question is: will I get billed as an adjustment through shipstation as this tube goes through the UPS system? Shipstation support does not understand the question. 

We use Shipstation to export from Canada. It now recognizes if you need a B13A Export Declaration and will no longer let you ship without entering the 'authorization number'.  The problem with this is that you need a tracking number first in order to complete the B13A declaration... it is a catch 22 situation. (We normally create shipping label first, then create and submit B13A in CERS portal, as well as have 3 printed copies.) So, how can we now complete shipments that require a B13A?  Thanks for any help! 

Hello Canada post has recently updated their systems. with the new "update" the shipping manifests will no longer scan at the post office. and all orders must be scanned in my hand. this is taking the employees hours of their shift just to scan in my packages. It used to be just a scan of the barcode and all packages would be put in the system. I have contacted Canada post. And the have asked me to ask the employees to call tech support. They also charge a fee for not having the manifest present. And since they do not scan anymore. I am charges a fee. Any Ideas on how shipstation can work with Canada post on this? anyone else find a solution? Cheers!- Bryan  

I enabled the Buy Shipping Through Amazon option yesterday to being testing it. Today when shipping and shipstations UPS account as my carrier we kept getting a rate error stating we had not accepted Amazon's terms and Conditions. Why would this impact the UPS by shipstation account? We had to delete the Amazon Carrier option to fix it.  Anyone else have this issue?

For those of you that are importing Amazon FBA orders into SS, be aware that if you export your orders, those FBA orders will NOT be in the exported file. I consider this "not behaving as expected". Anyone else agree?

I am need of a lifetime sales report with recipient information. I chatted with shipstation support but there is no such report that combines what we need. The closest report is the Shipped Orders report under Raw Data Exports but it is missing item name and/or sku. Can you please help. This is an urgent matter.

How do you get in touch with someone. This isn’t the first time either. I ship fishing poles that have a new $15 surcharge. I just paid $24.95 for what used to cost around $10. The delivering post office want $15 from my customer as they show that I only paid $8 shipping which is not right. 

Hello, I keep getting this error when shipping with UPSThe UserId is currently locked out, please try again in 30 minutes.Can you please reset the account internally for me? Thanks MarcusMarcus@biancachandon.com

So at the moment you can manually create an order with one email address for notifications. However, some trade customers may want procurement and the warehouse to receive notifications of shipments. I as a business owner also need my account manager for that customer to get a notification. Another customer of ours will have a different account manager who needs a notification as well etc etc Therefore, an option to add more than one email address for shipment notifications. 2 email addresses would good but more than 2 would be excellent.

We've been having issues with Stamps.com labels purchased through Shipstation. High adjustment amounts after the label purchaseI am not sure if it is intentionally Shipstation shows lower rates for Stamps.com and then, after the label is purchased, you get an adjusted bill.As one of the examples, we have a few: we entered the weight and package dimensions and got a rate of $127.99, which is lower than our own UPS account offers. We purchase the Stamps.com UPS label, and then after two months, we get billed $159Another example, we get quoted $66, and after the purchase, we get billed $99.Adjustment may happen with 5% or a maximum of 10%, but 25% to 50% is alarming.2) Claims We lost shipment and filed a claim through Shipstation. UPS approved the claim.Stamps.com does have any idea about it. However, it's been more than three months since they are not refunding us the label cost, which is $160. I received a reply from upsclaims@stamps.com  that I should've filed a differen

My name is Pierre Bassem. I am the owner of an online store Rezetto (www.rezetto.com), on the Shopify platform. My business is located and registered in the USA. I am dropshipping through CJdropshipping company, and I will ship my orders from CJ warehouses in china to my customers in the USA. I am asking if Shipstation is applicable to ship orders from China to the USA internationally. I wonder what is the cost of the shipment and how long does it take to ship orders from China to the USA using shipstation?

Is anyone having this error on orders when trying to print packing slips and labels? Once again constant errors from ship station..... if anyone has a solution please let me know 

Hello,We are using shipstation to integrate orders from Shopify to Amazon FBA.Can shipstation sync inventory levels from Amazon to Shopify?

Just started doing FBA. I simply want to view and track FBA orders in ShipStation. I've connected the FBA account but I have to search by individual order numbers to find them. Please help!

Hello, I'm totally brand new here. I added fedex as an carrier, and then I deleted the whole connection. Going to my website, I still see the FedEX options. It is been since yesterday and it is still there. Any advise is appreciated. Thanks

We use Spotify and the template we want to implement consists of a couple things. The first is the packing slip itself, and even the packing slip doesn't have everything we need. The second is a returns form that lists the items the customer is returning. The 3rd is a gift message. The returns form doesn't have any return fields so I'm curious if I can do it manually somehow since JavaScript isn't supported. Do I need to define what content gets sent on Shopify? Any help would be appreciated.