Discussions

When I select "Recipient" or "Third Party" in the shipping options side bar, the drop down disappears!! Can this be fixed? Am I doing something wrong? I end up having to exit and restart orders 3-4 times to get the drop down to function correctly!! ANY help is appreciated!! Thank you in advance!!

I tried to Integrate my ETSY account with shipstation but it's not working, when I search my store username I'm seeing alert! Problem solved - Not store name, you should you username.

Hey everyone, I'm trying to figure out a way to keep track of shirt inventory that I print on demand. Since I don't stock shirts that are already printed, I can't specify how much inventory I have of a particular design. For example, I have 100 blank shirts X and 6 designs on screen printed heat transfers (times 15 different blank apparel items) . Since shipstation only modifies inventory on items sold on my website - what's the best way to keep track of blank inventory as sales come in? 

Is anybody having an issue with an error creating a return label? It does not happen all the time but when it does happen, the include return label with outgoing shipment box is marked.

buyer is getting message that we dont ship to this region

Orders in awaiting shipment sort by warehouse location but why doesn't orders in awaiting payments sort? 

May I please ask why ShipStation does not have the ability to search for a customer or an order by entering their phone number in the search? I am fairly certain that many many years ago I could do this. And right in the main search box, I didnt even have to click advanced search. Search by phone number should have been a feature since day 1.  You go anywhere and to look you up they ask you for what??? For your phone number, yes!  its easier than by name, when customers call you can immediately look them up, people often order items under other names etc. This feature has been upvoted and "under review" since 2016.  After 6 years you seriously still are reviewing it?  Maybe instead of forcing out a V3 instead of leaving alone a perfectly working platform, we'd have additional features that most people would consider basic must-have features. Alerts are the ability to see when packages are stuck in transit, delayed, or lost.  That helps the custom

We recently installed the "Amazon Buy Shipping" feature in our setup for Amazon FBM orders, but then realized that ShipStation's "Recommended (Least cost)" feature is not searching Amazon Buy Shipping options.  Here are 2 examples. In both cases, Shipstation is INCORRECTLY recommending another shipping method instead of Amazon's UPS rates, which were the lowest. I am wondering if the ShipStation (and Amazon) UPS rates shown are actually understated due to residential delivery and fuel surcharges, etc. 

Is this really so hard? You could fix this by just allowing us to use some variants from the CSV file more than once. For example, using the product name or description for the customs description. Or using the price to reflect the price in the declaration.  Beyond that — yes… you should be able to map all the customs fields to a CSV upload. This is a massive time suck if you have multiple international orders. Especially since the update makes the customs form even harder to navigate to. Each time you click on a new order, it resets and bumps you back up to top. So that means every declaration you need to do, you have to click on the order— scroll down the right side. Populate each one manually— then click on another order and repeat. Versus mapping it all which means you don’t even have to think about it. 

We need an easy way to create non-order-related returns. We travel and exhibit at various conferences and often ship products to the venue. We need an easy way to take along pre-printed labels to send back whatever product we don't sell. That being said, we will have no way of knowing the exact dimensions or weight of these packages. We're familiar with the FedEx package return program and this is the exact kind of feature we would like to see within ship station, but we would prefer to use the associated UPS account.

This version is a pain in my A@@  !!!! Runs extremely slow on my computer. Combing orders is a nightmare. Customs sections are more confusing than actual customs procedures!!! Please how do I go back to the pervious version??? 

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This new ShipStation is horrible. It wouldn't let me do half the stuff I use to. Why do you people have to justify your employment by screwing up something that actually worked!!!Does anyone here know of another shipping platform I can go to? This place sucks!

Shipstation needs to provide more features in shipstation.  Shipstation needs to add where you can do more than one pallet per order.  Currently it only lets you ship one pallet per order.  Shipstation support advised you would need to split the order if you have more than one pallet.    Also, it will not let you do a return label when using SEKO.   It would help if these features could be added to shipstation. 

Hello! When customers create a shipping return label via our branded Shipstation Return page (https://track.shipstation.com/f/r/k/Cot58e11h4eN9bTs0MPMl%2FQdxnxV7eHQtSm7%2BHvfhO0%3D), we would like to have that return label tracking number written back into our Magento 2 database. Does anyone know if it is possible to do this?

Our company was going to turn on branded automated returns portal but the one and only limitation is the most important to all retailers. Companies are limited to one return service option for ALL returns. This means you have to choose what could be your heaviest return and the service required. For us, that is Priority Mail. But we receive a lot of return requests for items weighing under 1lb., which would qualify for First Class Mail. If we used Shipstation's return portal, we would lose a ton of money in shipping costs because everything would ship back to us using Priority Mail. I would say about 75% of our returns would qualify as First Class. The average difference in services is around $4. We process approx. 2,200 returns/exchanges per year. That would be approx. 1,650 returns we are overpaying in service. Or in our case, $6,600 in additional costs.  Not sure why this isn't a feature, but all automated returns should be calculated by weight of what is being returned. S

We have a client account connected to our fulfillment center via 3PL bundle (beta) and our client wants to see their product stock levels available in our warehouse in their ShipStation real-time. The client can see the individual SKU stock available when they open an order sent to our 3PL, but there is no other view they can see all of their stock that we have available in our warehouse. If ShipStation had this feature, it would prevent us from moving away from ShipStation to a WMS+TMS+OMS combination offered by other providers. 

I know the current buy shipping api exist for Merchant Fulfilled Prime. However, non-prime MF bus shipping is not available through this interface, through ShipStation. This impacts my business in a couple of different ways: If I don't buy shipping from AMZ, and the carrier says the package is delivered, but the Customer says they did not receive it, then I am liable for the refund plus the loss of products and my own costs. If you buy AMZ shipping, AMZ refunds the Customer and does not charge me for the lost package. The second impact is to my operational workflow. In order to have the benefits of the liability shift to AMZ, I have to use the Amazon interface to purchase shipping. As a multi-channel seller, I'd rather stay in the excellent ShipStation interface without having to "swivel-chair" to another screen. Can ShipStation add the ability to purchase non-Prime Merchant Fulfilled AMZ shipping?

It would be great to have the option to do direct delivery via UPS on the V3 layout. I ship hazardous materials and I do not want individuals rerouting their package from the original delivery address. 

The new split order is confusing to our departments because when split it uses the same order number and each department can see the other half of the orders and marking as ship (or adding the tracking number) is also an issue on the new split order. Can you make an option so we can still use the old split order where the other half is renamed as  XXXXXX-1. This new split order is really caused confusion to our team and it changed our work process. Thanks! 

When I view orders in the "Awaiting Orders" tab I am able to select "mark as shipped" from the top menu.  Same for when I search for an order.  But when I view the orders in a batch that option is not available.  Is there any reason why that option is removed?  

Does anyone know if it is possible to enter package dims/weights for orders that are Awaiting Payment in the V3 system? In the Legacy version, we'd enter all package dims/weights in order to get accurate shipping quotes. Then, when the customer did pay, it was easy to just print the necessary labels because all info had already been entered/quoted.

When joining Shipstation we were told APC overnight was being added as a courier option and would be available within the next few months. However, many months later, the courier is still not available. Please could you add APC Overnight as a courier option in the UK.

Hi All, I just got Shipstation and I'm trying to figure out how I can integrate Shipstation's shipping rates to show during customer checkout in Shopify. If there isn't a way to automatically connect this, where would I be able to see all of Shipstatin's discount shipping rates? That way I can just add the shipping rates manually to Shopify. Thank you 🙂

I've been using ShipStation for.. 7-8 years or so? This new layout is a deal breaker for my business. It's slow and the layout is a step back 15 years in web design. Time is money in ecommerce and I don't have time to waste on this awful update. Short story short, I'm looking to change to another platform and wanted to see if anyone had any recommendations?