Discussions

It would be great if ShipStation could scrape the carriers I have set up, to select the best shipping rate to use for an order.  It would save a lot of fulfillment time if the best option was served up instead of having to search for it.

We are launching a second shopify store and I am just wondering if it is possible to have two shopify stores integrated as separate channels on one ShipStation account. I can't find any information that says this would be an issue but am looking to make sure before I attempt and the orders integrate together. Cheers 

When we combine several orders together (we can't stop customers from remembering they needed more items), we need to see the total order value (to determine if we want to have signature service and how much to insure it for) as well as total shipping paid (to see if we need to refund some shipping overpayment). V2 did this. V3 does not. User impact is reduced time efficiency because we have to get a calculator out to figure it out.

We use the CRM system "Method" for uploading our orders. This creates PDF files which I cannot upload to Shipstation. Does anyone know a way around this?

I've been using the paid version of Shipstation for several years and never had a problem with International shipments. About a week ago I started having problems where International shipments are not working. I get an error telling me that the name field needs to have 2 alpha characters, a space, then at least 2 more alpha characters. Of course, the addresses do meet those requirements. What has changed, and more importantly, what do I do to fix this. I've resorted to going to Stamps.com to create International shipments. No problem there with the addressing.

I'm trying to ship an order to an army base but it keeps saying the address is invalid. I'm hoping it's a simple fix, the customer says this is the correct address (you can see the address with the photo attached). I want to make sure I have it right so I can pay for shipping through shipstation, thank you!

Does anyone know if we can use Amazon Buy Shipping on a NON Amazon order? For example on my Shopify orders?Thank you for any help!! 

I'm experiencing an issue where some of my amazon stores do not completely syncing. I have an account with 4 FBM orders but only one order is being imported to shipstation. Someone else getting the same issue?

There are so many complaints about V3 and customers are using your forums to discuss switching to various competitors.  Maybe it's time to allow going back to V2 while the problems are fixed in V3?

Original post from user Michael Vandermeer   I've activated UPS Ground Freight in Shipstation but I cannot figure out how to actually use it on an order. Can anyone offer some advice?

I have Opencart integrated with Shipstation. I'm finding that Shipstation has not and will not map basic data fields imported from Opencart. It is very annoying to see all the column options and not be able to use half of them. Example fields available using the basic API: "gift": true,"giftMessage": "Thank you!","paymentMethod": "Credit Card","warehouseLocation": "Aisle 1, Bin 7","customField1": "Custom data that you can add to an order. See Custom Field #2 & #3 for more info!","customField2": "Per UI settings, this information can appear on some carrier's shipping labels. See link below","customField3": "https://help.shipstation.com/hc/en-us/articles/206639957", I have sent all these fields to Shipstation and they confirmed that they received them. In order for me to benefit from this data, Shipstation needs to map these fields. I have to do workarounds. I send gift messages in the internalNotes field, the only extra fiield available, and add that text to pack

I had two separate orders to the same customer.  Each had notes that I had added to the individual orders.  I combined the orders so I could ship them together, and found that this removed the notes for one of the orders.  Those notes included special requests for the order, which are now gone.  This did not happen in V2, the notes would be merged when orders were combined.  Why why why would you make this change? Please let us go back to V2 as I am finding V3 more and more unusable by the day and will soon be finding a new shipping platform.

I've been struggling to get ShipStation support to understand that this new version (not ready for prime time) is missing a key functionality. It used to be that once I selected USPS Priority Mail, I would hit the shipping calculator and get a window that would show me the various package/price options within Priority Mail. I could see the prices for the various package types: S,M,L Flat Rate, Regional A & B, padded Flat Rate, Flat Rate Envelope, etc). Now that is gone and ShipStation has yet to acknowledge that it used to do this. They instead keep explaining how the current one work, which is in fact the problem. Frankly, I don't understand the point of the new calculator at all. See video of calculator here   

This is horrible for anyone who splits orders.  First, it doesn't allow me at all to split orders for multiple address shipments from Woocommerce, which has been a big problem for me but at least I could work around with Shipstation and split the order manually and change the addresses.  Second it doesn't assign the drop shipper.  The old system automatically assigned to a shipper based on the rules I set up.  Third, it is confusing splitting the orders that come from two warehouses.  We've made errors shipping the wrong thing. This should not be forced on us without these issues worked out.  I have been using Shipstation for at least 10 years and the greatest part, lifesaving, was the way I could split orders.  I'm going to have to look for something else.

When I edit an order within Shopify to remove a lineitem, the result in ShipStation is that the lineitem qty is changed to zero, but the item is not removed from the order.  In V2 I was able to remove that line by splitting the order and then cancelling the resulting order with qty 0.  Or, if I re-combined the orders, ShipStation was smart enough to remove the line with qty 0, leaving me with only the lines with a non-zero qty. In V3 when I split the orders the qty 0 line goes to a new shipment, and when I recombine them it remains in the order.   If I leave them split, and go back to the view where I can see all my orders, I can click on the order with qty 0 and cancel it.  This does cancel the order, but the cancelled shipment remains on the order. If I split the orders like this, then check both of them and click combine, it tells me that the order is already combined. So basically I have no way to remove this lineitem with qty 0.  P

I have an order that was previously split and one half of it was shipped.  I assigned the unshipped half to a batch, but both shipments were moved to the batch, the shipped and unshipped one.  I had to then remove the shipped order in order to proceed with the batch.

I have an order that was placed through Shopify for one item.  I edited the order in Shopify to remove that item and add a different one.  Once the order was synced to ShipStation I still have the "qty 0" lineitem for the item that was removed (a separate problem that I'd love to see fixed), and a new "qty 1" lineitem for the new item.  However, the "Total Paid" is the sum of the two items, even though the first item now has qty 0.  

Please extend the Checkout Rates feature from US to Australia, we are going to need to make the move back to Easyship if this can't be extended. It doesn't make sense to have all the carries integrated, but not extend the checkout feature. Other Platforms like StarShipIT, Easyship and Shippit have it available.

Within SS I sent 2 orders to Amazon FBA.  Amazon has had the orders for 5 days now, and still not fulfilled them. So, within SS, I canceled the fulfillment.  An hour later, I checked on Amazon, and indeed the orders are canceled on their end (so, that's good).  But, within SS they are still sitting in the Pending Fulfillment folder.....thus, not allowing me to fulfill them manually by printing my own postage. What do I do? Any ideas?

What does changing the "Ship Date" do?It doesn't change the Etsy "Ship Date" like it should

I received an error message when trying to ship a package from the USA to Ñuñoa, Santiago in Chile. "Address Validation Failed, We weren't able to validate this address. This may cause delays in your delivery."  I contacted the intended recipient and he confirmed that the address is accurate.  I'm not sure how to proceed because I don't want this package returned.  I would appreciate advice on how to validate shipping addresses for Chile.

No chat button on my paid plan.  Going around in circles looking for an email address or how to raise a support ticket. I really don't have time for this. EVRi (myHermes) lost a parcel and I've had to send another to the customer so I need a credit (at least) and a claim for the value of the product.   How is it possible to contact anyone?

When selecting FBA as the shipper, why doesn't Shipstation show accurate quantities of FBA stock?It's always showing zero. Also, when selecting the 3 different shipping speeds, which FBA offers, the shipping cost isn't updated within Shipstation. That bug has existed for months.

We have a lot of Amazon orders that we have to cancel from ship station. When we cancel not only is there a pop up box asking if we want to cancel, this other pop up box needs to be selected. It should disappear by default after a second or two.  The old software the pop up box went away. 

Why does Shipstation constantly log me out on my 6 year old large tower pc, much too large to fit in your pocket, but on my cell phone that would easily fit in anyone’s pocket Shipstation never logs me out?I don’t get it