Discussions

Hi Team, I tried to export last year data from dashboard facing undefined error.I have attached screenshot for your reference.Can you please help me.Thank You.

When orders are split, the product values do not show, so the only way to determine how much insurance coverage to get is to go back into my e-commerce app, search for the order, manually add up the values of the products, then return to ShipStation to configure labels w/ insurance values. This makes an already way too slow process in V3 become a bigger pain and time consumer. Please fix this along with all the other bugs we keep reporting. And allow users to go back to v2 until the app is fully functional and responsive. I absolutely dread creating labels with this new app version.

After importing orders from shopify if an order is deleted,it still remains in shipstation UI in cancelled status.May I know the reason? 

I am trying to implement webhook payloads. I want to know more details of fields for following data. Sample data for webhook payloads is given in the following URL: URL: https://help.shipstation.com/hc/en-us/articles/360025856252#UUID-1a4971f4-8fb5-f4a5-c399-f36cff610435_UUID-851a5fd2-a181-b302-41de-c32ced43eb92 On Orders Shipped (SHIP_NOTIFY):{"resource_url":"https://ssapiX.shipstation.com/shipments?storeID=123456&batchId=12345678","resource_type":"SHIP_NOTIFY"} 1. What is use of resource_url?2. What is batchId which pass in query string?3. Where I can get that batchId?4. Is storeId is optional?

 Hello everyone. I'm facing a problem currently. I'm trying to pass the item dimensions from my Custom Store to ShipStation. I can pass them as Options and they will show up as the ones in Box 1 in the pic. But I'm looking for a way to automatically fill Box 2 with the dimensions I pass. Like what happens when we pass weight and it shows up in configure shipment. Someone, please guide me on how to do so. Thanks

Wow the new layout is absolutely horrible, it's now very difficult to tell which carrier and service you are looking at.  Please go back!!!!

I do order splitting in ShipStation.  Frequently, an item on the split portion is not available and I have to cancel a line item in Shopify.  Because we already shipped part of the order, ShipStation does not update the order on the unshipped portion.   For example, order 100.  I had to split in ShipStation so I have 100 and 100-1.  100 ships.  I then have an item on 100-1 that I cancelled in Shopify.  ShipStation does not update 100-1 with the cancellation because 100 has already shipped.This is very problematic.  Is there a fix for this in the works?Angela Olson 

Hello Dear ShipStation Support Team, Please check how we can add a warehouse in case using "Marked Shipped" inside of order? As sometimes we have to create labels outside of ShipStation (market requirements), but in this case order goes to the fulfillment orders without any warehouse at all. For us very important consolidate all shipments inside of ShipStation, so this information must be there. Please assist.Also, why in all orders that were fulfilled by AMZ doesn't have any markings inside of order that they shipped from AMZ warehouse? Or, at least, fulfilled provider doesn't reflect inside of order?

Is it just me or is there no where to change the date of the shipment? I was just FORCED on over like the rest of you to this new version and am using the "Sidebar" feature, but don't see any feature to change it if necessary.

When adding USPS from an existing account retrieves error 500 - Credentials are fine currently used to logging in USPS website. Any suggestion?

My first impression:I'd love to keep using the old layout till some real improvement in the new is done.Shipstation did a great job in that version, but needs a little more effort in their UX development.After using it a bit, I am liking it so far...GOOD JOB!

Another issue with the new version is that the "address verification" service seems to now be broken. For example, today I have an error on a shipment that said "address line 1" is missing, but there is data in the address line 1 field, so it isn't missing. Yesterday I also had a different perplexing address verification error that seemed wrong, but with all the other things about the new version bugging me I didn't make a note of the message. But something has clearly changed for the worse with the address verification.

Hi,   we are using shipstation for 4 years I believe. we had to switch back to the old version for a few reasons: * after creating shipments, we need to print labels. we do it all at once. we can't do it anymore from the shipment tab - pressing on batch doesn't work. we need to go into batches sort for this specific day and then print. once done, do back to shipment and check if there were shipments in between batches not in batches.  * when creating a shipment with UPS using the receiver UPS account, we can't add insurance. * split orders is very confusing. * when choosing  a few stores to create shipments, after creating for 1 style it all go back to all shipments and we need to sort again. used to go to the same page.   there are more... this is for now.

With the new version of ShipStation, split orders no longer flow downstream to SKUVault as two separate orders. Instead, the most recently updated order flows to SKUVault. This makes it a pain to manage, and creates inaccurate information in our ERP. Please fix the system so that split order behave like the did in the past, creating a distinct order that flows to downstream systems.

Dear ShipStation Team, We sell on multiple platforms, and lots of them forbid to use Amazon Logistics. Since the main part of our inventory are at the AMZ WH we have to fulfil order by AMZ. But, we can’t accept AMZ Logistics as a carrier. So, please add function block it, as AMZ already support this function since 2021.Please help with the issue above as it's really simple to expand FBA functions inside of ShipStation.Please follow the next instruction, as this can be done with the Fulfillment Outbound API, using the Under the create Fulfillment Order operation. Within the create Fulfillment Order operation, there is a parameter called feature Constraints. The feature settings for this parameter include the option to block Amazon logistics from being the carrier for your order. You can see detailed information in our documentation:Operation: create Fulfillment Orderhttps://github.com/amzn/selling-partner-api-docs/blob/main/references/fulfillment-outbound-api/fulfi...Create Fu

So many features and tools just despairs in the new version... so bad.

For international packages the custom declarations appear on the new scan to print tool however once the label has printed the customs information disappears and is no longer visible. We have had over 40 packaged being returned back to us as the customs information disappears 

I ship all of my products through a shipstation link to shopify.  eBay, Amazon, Walmart & etsy are all imported into shopify through Sellbrite.  Sellbrite adds the selling platform and the order number from the platform into the notes field.  I have successfully added this to my footer in the packing slip.   I want to just have the order number displayed (and converted to a barcode) on the packing slip.  Is there a way to extract a string through HTML or CSS that would work in a template?  Basically the order number appears after a '#: ' Any insight would be appreciated. 

Hey, We would like to ship something ground on Thursday or Friday using UPS ground to destinations that are within the UPS shipping radius that should get the packages to arrive by Saturday.  However, when we check "Saturday delivery" we are not able to print a label. This is using ShipStation's UPS account.  Thoughts?  Thanks 

It only happens when I try to print Fed Ex labels. Last time this happened was when they were showing the try new version banner and when I clicked and went to the updated site all of a sudden onlymy  Fed Ex labels wouldn't show all required information on the label. Only when I went back to the old version did the glitch stop and I was able to print my Fed Ex labels again just fine.  Apparently now when I log on, the old version of Shipstation is gone and when I try to print my labels the same issue is happening. The only reason I used Shipstation is because I could use my FedEx account, now it's an issue. 

It may seem petty but, having hundreds of extra clicks a day is annoying.  When verifying the items in a shipment, we should not have to verify items that are shipping or other service related items.  I was surprised this feature was not already available.  

Hello there. I have been using Shipstation to connect my Shopify orders with my FBA multi-channel fulfillment. Everything was fine up until the day before yesterday when I tried to send some orders. In the app I a getting a error message when I click "get Rate" in the send page after selecting the "Ship From" and "service".When I tried to ship from a computer I am able to select the "ship from" field but then in the "service" field there are no options. I have contacted customer support but they havent responded. I was hoping to find an answer or get the attention of customer service here. I will need to get this sorted our quickly. 

Hello, I am trying to setup UPS Sure Post in my store settings for delivery options and live rate.  However it is not showing rate for UPS Sure Post, just my UPS ground, next day air, 2nd air etc.  It also shows USPS rates.  Why is not showing UPS Sure Post rates on my stores checkout page like it does the rest.   My platform is Big Commerce.  

The new "floating" location of the left/right arrows is terrible.  They are also smaller than in V2.  If you miss the arrow, and click between the arrow and the main window, the window will close.   EVERYTHING is worse and harder to accomplish in the new V3 layout.  I'd love the ability to go back to V2, which I was very happy with for years.

In V2, after printing a batch I had the option to view the orders that were in the batch.  I often pack my orders after printing labels and this made it easy to go through the orders I had just printed and make sure everything is packed up.   In V3 I am not given that option after printing, so I need to go search for the batch and open it that way.  I'd like to have the easy process I had in V2.