Order Source Integrations

I have connected my WooCommerce site to Shipstation and Shipstation is successfully importing orders. But, once we complete the shipment in Shipstation - Shipstation is not sending this information back to WooCommerce. The order sits in Woo as processing. Can someone please advise?Many thanks!

I'm trying to connect ShipStation with Clickfunnels. All setting has been done (create integration, API, etc), but still not connected. 1. Got this error message in the store activity log:An error occurred attempting to update orders: Could not find file '\\s-n-fs01.sslocal.com\ShipStation\Import\7039580\bbd18170-7460-461e-9dd2-b50dd111089e.xsd'.Can anyone tell me what that means?2. There's a red exclamation mark in my STORE STATUS. (see attached).Any idea what that means?Any help would be appreciated. 

I’m currently integrating ShipStation’s API into our ERP system and have run into an issue while working with the Fulfillments API.To create a fulfillment, I understand that I need three main parameters:trackingNumbercarrierCodeshipmentIdI already have the tracking number and carrier, but I’m unable to find the shipment ID.According to the ShipStation API documentation:The shipmentId should be available in the Order API response. However, I don’t see it there — I’ve checked the order details endpoint (`/orders/{orderId}`) and also /orders?orderNumber=XXXX.Another section mentions that I can retrieve it using the Fulfillment endpoint (/fulfillments?orderNumber=XXX). But when I call that endpoint, I get a 200 response with an empty list in the data.I’ve double-checked the order number and even tried multiple test cases, but still no luck.Has anyone faced this issue before or can confirm the correct way to obtain the shipmentId for a given order?Is there any specific condition (like order

Shopify's "Collective" app is adding "properties" to the line items that are importing into Shipstation as useless junk info. These "properties" are causing duplicated lines in the Shipstation Order Summary, clogging up the documents and adding unnecessary length and complexity. It similarly complicates Pick Lists and shows on Packing Slips.If Shipstation could choose to selectively import these non-essential pieces of information, that would help to uncomplicate Shipstation's forms and greatly improve fulfillment. As the number of "partners" we work with in the Collective app grows, this problem will multiply the length of Order Summaries and Pick Lists to an untenable degree

Issue: Images not showing up on the shipstation interface for 1/4 of catalog after updating to Bigcommerce V3 connection CS has stopped responding. Has anyone else had this issue with Bigcommerce V3 connection? Do you think it is possible this connection will not bring over a parent/main SKU photo for a variant that does not have a child level photo? Is this a problematic URL, does it need to be fixed? https://cdn11.bigcommerce.com/s-sgvho9y4/products/205/images/5088/457D36H_1__60556.1638997467.1280.1280.jpg?c=2Here is one that is working: http://www.empireabrasives.com/product_images/f/629/IMG_5192__00776.jpgCommon issues from CS that I have already checked: The ShipStation app sees a URL and registers it, but it fails to load the image. This would explain why it's not flagged as having "no image." Can someone explain this to me? My images are not large, all under 75K and JPEGs Open the product details and look for the Image URL field.

Anyone else having trouble with certain shopify data getting mapped to Custom Fields this week?I have two shopify stores connected to my shipstation account. For both of these stores, I have this custom field mapping:Custom Field 1 = Fraud RiskCustom Field 2 =  Order TagsCustom Field 3 = Order CountStarting on September 25, for both of my shopify connections, I'm no longer getting data for Order Counts (or Total Spent when I tried that instead).So far I've confirmed:-Shopify still supplies the Order Count data through api calls (I tested this with a different tool today and I got the right data)-Custom Field 3 can get mapped to other data (like Fraud Risk)-For some reason either Shipstation broke their api call to get this data, or broke their mapping to get this data into a Custom FieldChat and email support so far have been useless (telling me I need to fix the api myself, telling me it's a shopify problem, or not understanding the issue).  But this is Shipstation's interna

My Shipstation account is connected to about 20 Squarespace stores and they've all stopped importing since last night. Other stores I'm connected to (e.g. Shopify) are still importing. When I try to refresh, I get this error:An error occurred attempting to update orders: Value cannot be null. Parameter name: response I'll often try to fix errors by reconnecting. When I try that I get a HTTP Error 401.Does anyone know how to fix this, or an ETA on when it will be fixed if it's something support is working on? 

I have a video I did the other day.   you need to uncheck the box,   then go to orders and unfulfill.  shopify automatically fulfills orders,  when that happens it says 0 quantity no matter what it is.I talked to shopify about that problem.  they need to keep unfulfilled.

I have several shopify accounts connected to my shipstation.  I am trying to connect another one and it simply won't let me.  It acts like I am connecting, but then never actually appears as connect or even that it exists.  I've removed a shopify store thinking that maybe I'd hit a limit as to how many shopifys I could connect but that didn't solve the issue.  I am doing this the same exact way I've done all my other ones. Help!

I've connected Clickfunnels 2.0 to Shipstation. Orders flow nicely from CD to Shipstation. When postage is printed, SS is supposed to trigger the order as being fulfilled on CF. But it doesn't happen. I can get no help from support on either platform. They blame each other without suggesting a fix. Has anyone here had that problem and been able to figure out a solution? Please advise. Thanks

If a product name in order data from cin 7 contains more than 200 characters it currently breaks the integration. It would be helpful if the integration truncated the product name to the character field limit. 

Would love to see an intergration with FDA prior notice to automate printing paper work to cross usa border. I ship from Canada to USA. (We ship kombucha) What do you use for fda prior notice?

My Apps in bigcommerce updated shipstation and now it displays as bigcommerce v3 but I am on v2! I do NOT have the ability to upgrade the store to v3 yet as I have far to many complex products that need to be re-written. how do I fix this?I get this message An error occurred attempting to update orders: Unauthorized : {"message":"Auth error occurred communicating with BigCommerce.","transaction_id":"bbac97a2-72d5-4324-a6e3-18dcde527ab2"I did not realize updating the shipstation pp would do this. Sadly I cannot add any new orders or update existing ones which ill force me to find an alternative to shipstation if this cannot be resolved with me staying on v2 only.

Is anyone else experiencing this? The logo is 300 DPI (print settings are as well) but while the rest of the packing slip prints crystal clear, our logo is very blurry and it looks extremely unprofessional. Anyone know why or have a fix/work around? TIA

I am using an app/software called Triple Check that scans and verifies the packing slip, SKU/s and shipping label to make sure that all three codes are confirmed. This has helped me reduce costly mistakes and given my fulfillment team confidence that they did their jobs correctly.By scanning these codes, we don't have to worry about relying on someone's eyes and brain to verify and confirm the orders. No more wrong parts being sent, no more pissed off customers, and most importantly, no more wasted money in shipping and return costs.If this is something you think you can use, let me know and I can get you beta access. You just need to have shipstation (which you do!) and a scanner. Let me know if you have any questions about the software or my experience.

I have a WooCommerce website where we have integrated the ShipStation v2 API to pull in Carriers and get Shipping Rate Estimates during the checkout process.To simplify the checkout process, I'm using a WC_Box_Packing library to box as many items into Shop Owner defined boxes before requesting a response from the ShipStation API for carrier estimates.I see in the WooCommerce Orders that it's saving the Shipping Method correctly with the correct carrier and the correct carrier service - I'm even saving the carrier and service codes as metadata.On the ShipStation side, the carrier is only picked up on whenever the customer orders 1 product. If the customer orders multiple products, ShipStation does not pick up on the selected carrier / service chosen by the customer, forcing the shop owner team to manually assign the selected shipping option as seen on the WooCommerce order.1). Why is ShipStation unable to carry over the customer selected carrier associated with the WooCommerce Order?2).

There is a major issue with how shipstation handles edited orders on Shopify. When an order is placed its imported into shipstation, then if an order is modified on Shopify, (ie item swapped for another or edited) a new shipment gets added to shipstation and the first shipment is set to zero item. This is all fine from a fulfillment perspective, the right order and item gets shipped out, but if the order is then canceled from Shopify, only the original "shipment" is canceled. The second "modified" shipment is still in shipstation and get fulfilled even though the entire order was canceled on Shopify. This is a major logic issue for large stores that separate fulfillment operations from order operations. Not sure why shipsation handles edited order this way in the first place, the original shipment should be edited and not a second shipment created. 

On our wholesale website our pricing is per unit. There are 12 units in a box. We want shipstation to have a feature that allows us to make:  12 units on wholesale = Quantity 1 in shipstation.

Hello All,I am looking for answers. Our company just relocated warehouses and am looking to feed ShipStation my inventory source. We currently use SkuVault for our inventory management and have been having trouble with locations not populating on picklists printed in ShipStation. What is the connection between shipstation and skuvault and how do we get our locations to populate on our picklists other than manually inputting them for each SKU. Thanks,Chris 

Hello,We have developed a Private Shopify app for a customer which works with Shopify's Multi-Location feature, so far for development/testing we had our own ShipStation account ($25/month) as I didn't really see any way to get a sandbox. development account and we did not want to use the customer's main account for dev/test purposes, I am wondering if there is any way to get a Developer/Sandbox account that is either free or nominal cost and we can use that for our on-going app development?

I need accurate revenue information by state. In Insights>Customer Overview>Sales by Location shows the revenue by state but this is wildly inaccurate. (about $14,000 off for one state).After speaking to support I found that, "Insights calculates revenue based on the sum of product totals for shipments sent to each location, excluding taxes and shipping fees. The revenue value is derived from the product value listed for each item in the shipment."The issue here is I use product bundles on most orders, which set the product totals in the shipment to $0. Wouldn't it be more accurate if ShipStation calculate revenue from the cost summary product $ instead (which comes from the marketplace)? The unit cost for a SKU underneath Shipment Items varies based on discounts used and I'm not sure its even possible to change that value.  

We are currently paying $400 / month with another vendor to ship our Target Plus orders. and their service team is overwhelmed with the new Target plus sellers onboarding and barely have time for us. When will shipstation intergrate with Target? huge opportunity here for you guys 

I'm trying to import my orders and I am suddenly getting an error stating  "An error occurred attempting to update orders: Object reference not set to an instance of an object." Please advise.

I would like to take a moment to recognize Roy T. for the outstanding customer service he provided today.I have a small business on Etsy and have done all my shipping through ShipStation over the last several years. I encountered an issue with the importing from Etsy to ShipStation, that I couldn't resolve myself. Roy's patience was second to none. Through the chat feature, he patiently took the time and effort to solve the problems I was having. His dedication and willingness to go above and beyond his everyday duties to assist me, were truly commendable and even more rare in today's world.Thank you, Roy, for your exceptional work ethic and support! You not only solved my dilemma--you truly made my day!Michelle

I use a tool called Zest for customer's to place multiship orders. The order flows through Shopify and provides the following:Additional details "Gift Note" Field -> ShipStation "Gift Note" FieldAdditional details "Shipping Date" Field -> ShipStation "Ship By" FieldI can't figure out how to break out the field from the section. Any ideas?