Order Source Integrations

Original post from user Shipping Department   Hello. The goal is to offer all domestic UPS Services once the product hits the cart.    After successfully setting up and configuring SS with WooCommerce has anyone had difficulty actually offering different shipping options once the product hits the cart?     Seems like it would be intuitive, but quite the contrary. No-one... and I mean no-one, has been able to solve this dilemma. Thank you for the read and any insight to solving this. -Mike

Hi @AdminCara You should not let your customer support team do "back-dated update" or you should allow them to stop it as well.This happened us before and now it is happening again. One of my co worker contacted ShipStation customer support for a situation. They did back-date update thinking that it will solve the problem. I dont know how long did it go back but because it is not done in 2 hours, ShipStation is not importing the new Amazon orders. Now, all operation is stopped at the company.This is a serious issue. Please take required actions ASAP and keep us updated.Regards.

If I combine orders in ShipStation, is TikTok notified? There are shipping prices and discounts that will give my buyers savings of the orders are combined in TikTok, but it looks like they aren't getting applied if I combine orders in ShipStation. Any idea if this functionality is on the way?

Hello,In V1 api, we have been utilizing the order endpoints. However, in v2, it doesn't provide the endpoint that gives the same results with /orders endpoint in V1.We have some orders that we don't issue the labels in shipstation. However, /shipment endpoint in V2 doesn't list those orders.Is there any similar or the same endpoint with order endpoint of V1 in V2?Thank you! 

Our webhost is blocking ShipStation because some of their requests are using a bad user-agent. I've brought this issue up with tech support and they told me to post it here and whitelist their domain. Unfortunately the domain they told me to use doesn't map to the IP addresses making the requests.I'm hoping this will be passed along to the dev team.

Has anyone found a way to Map order flags from a TikTok order to a custom field in ShipStation?

Hi @AdminCara We received this email from Amazon and then realized that ShipStation does not send "ship from" information to Amazon.When I contacted customer support about "ship from" information of an order being sent to Amazon, I was told that. ShipStation does not support it and they provided me with this link. https://help.shipstation.com/hc/en-us/articles/360026140891-Amazon-Marketplace#UUID-c27003b7-38e1-bff6-5909-1b86268635a5_UUID-615747fa-f7a3-ad29-14c0-d7b72259f0c2  Is it in ShipStation's plan to support this? Thanks

Hello AllThe order source is AMZ direct store, we meet a serious trouble that the order are missing very often.We have to manaul check the order whether come to SS  every day, if not we have to contact support ( of course, i have done on refesh or re connection store, it is not working)The support will resync the stoe "in the back end"  then the missing order appear to store.however, it is delay our shipment and impact our performance on AMZ.It is  annoy I have to ocntact support for missing order every day, is  there have a good way to solve it?   

As of a few weeks, I started to get duplicare orders imported into ShipStation from Shopify connected stores. I wasn't sure what was going on as I have been a customer of ShipStation of 10 years and can not recall this happening before. With that being said, multiple duplicate orders over the past few weeks have been coming through and they shouldn't be. A recent example of a duplicate coming through:• Original order is imported and it turns out one of the items in the order is unavailable• In Shopify, the order is updated by having the out of stock item removed and a new item added• I reimported the Shopify store into ShipStation and now 2 orders exist in the store... 1 order is the original order that was imported showing "1" for the out of stock item. The other order is a the updated order from Shopify that shows the out of stock item at "0" and the new/replaced item in the order as "1". So two orders now exist where previously ShipStation would simply "edit" the order in the q

Hi!Looking for some help - we're a Canadian company that just opened a warehouse in the states (Miami). From my understanding, we cannot have two ship-from locations on our ShipStation account that are in two different countries. So I need to open a second ShipStation account for the USA warehouse.My issue is - how do I connect two ShipStation accounts to the same Shopify store? How will it know how to pull orders correctly (I only want to ship US orders from the US and Canadian orders from Canada).Does anyone else have experience with two warehouses/locations in two different countries?Thanks!

Hi @AdminCara When will ShipStation let us know if an order from Amazon is a replacement?Thanks

- Is it just me or does the Product image and product weight not get imported into Shipstation Orders?- Walmart order weight integration was already requested in 2017 and I know SS doesn't update their system, but this is a big deal. Product weight for shipping HAS TO BE IMPORTEDThe API doesn't even have an image field to update. Has anyone found a workaround for this? 

Has anyone successfully connected a GoDaddy store to their ShipStation? I see a few responses but none seem to work. I can't be the only person using a GoDaddy store, surely?

Trying to get ShipStation to connect to Shopify but no dice from either direction.I log into ShipStation > store setup > connect store > insert domain > "connect" > authorize ShipStation data update inside Shopify > "Update" - then it leads me directly to my ShipStation order log, without any updates in the connected stores. I currently only have Etsy connected.If I try to launch from Shopify, I go to installed apps > Launch ShipStation > then I have to log in to ShipStation - also without any updates. I've also tried a different browser, but no luck there.Any thoughts? Any help would be tremendously appreciated! 

Situation:Yesterday at 8:40am, we shipped a Walmart order via USPS (ie we created label at 8:40am, USPS scanned it in at 1:24pm) Today at 9:09am, we receive this message below from Walmart.  Checking our Walmart SellerCenter dashboard at 9:40am, the order indicates "Shipped".This is just the latest example of this happening, but it happens regularly now. We're trying to figure out why Walmart is sending these warnings for orders shipped via Shipstation. Is it a ShipStation or Walmart problem?

My ShipStation integration to BigCommerce stopped working suddenly, so I disconnected it and went through all of the steps to reconnect (deactivated the store connection, reinstalled the ShipStation app, etc), but I'm getting an error message when I go to actually toggle on Shipstation from my BigCommerce settings. It's saying "Error getting account status" every time I try. Have tried multiple computers and browsers, and cleared cache and cookies. Anyone else have this issue or advice?

So I have a company wanting to showcase our product and will be adding a link to our website from their website but it is just adds a link to our product pages. Is there a way to make the sales from any customers they direct to our site so I can pay them a commission.  Maybe a seperate store or someting.   They do not have the abity to integrate with shipstation. 

I am surprised to see that there is no integration with shopVOX. Would love to see this happen for the Apparel Printing industry.

I am having issues creating labels on our retail side, our wholesale side is working normally. When i go to create a label, it just gets stuck on "creating" and then just stops shortly after.  If anyone has any suggestions, I would appreciate it a lot. Thanks!

We often have to split our orders from Shopify into multiple shipments in Shipstation.  Shipstation seems to only send one of the tracking numbers back to the Shopify order.  Additionally, the system isn't updating the other items as fulfilled.  This seems like a clear error.Am I doing something wrong in the configuration?  This seems like a potentially common problem and I'm hoping someone has solved this.Thanks -- any ideas are welcome!

I’m not sure if other Etsy sellers in Canada or other countries are experiencing this issue. Every time we ship with Shipstation we are losing money. The fee that Etsy is taking from the customer is lower then what Shipstation’s UPS is charging.for exampleon Etsy a client was charged $ 16.87 in shipping and Shipstation ups charged 18.91 leaving a small business out -2.04. plus Etsy takes a sales tax from the state the item is purchased from but Shipstation is showing it as a duty which isn’t right because it looks like Etsy collected more money then it did for the shipping fees.There use to be a way to offset this on Etsy by adding a handling fee, but has of March 17 without any communication this feature was taken away.As partners Etsy and Shipstation , these two companies need to work together so small businesses aren’t losing money or having to increase product prices. 

HiWhy is "Total Paid" $0.00 for Walmart orders?Why is it not the same like Amazon and eBay? @AdminCara 

Hi,We would like to request an enhancement to the ORDER tab by including the order time alongside the existing order date column. Order time is a crucial data point for various aspects of order management, particularly for fulfillment processes, as most order fulfillment software pulls both date and time from sales channels.We believe this would be a valuable addition and shouldn't be too complex for the technical team to implement. Please let us know if this can be accommodated.Looking forward to your response.

This is likely a simple question, however we were unable to identify an unequivocal answer in the online documentation.  If we were to use the Purchase Label POST request and indicate that (a) we want the label back in ZPL format and (b) want the label returned inline in the response, in what field is the encoded label data returned?  Can it be confirmed that it would be in the label_download field in the "zpl" field presented as described on the Download Labels page as a Data URI within the "href" field?  We assume so, but would much rather not have to assume.Thanks!

I need to show the Site Order ID on my labels to comply with the channels I work with. Right now the Site Order ID # is not integrating into ship station and I have to do it manually. Only the Rithum Order ID# is being pulled. But in addition to this, each channel has their own PO# that needs to show on the labels.