ShipStation Features

Hello -I'm having a similar problem to a previous post:https://community.shipstation.com/t5/ShipStation-Features/Cancellation-Refund/m-p/27192I put a balance of $50 when I signed up for the free trial and linked my newly formed etsy shop. I just don't do a lot of volume and found the shipstation interface to be a bit confusing vs. shipping directly from etsy - so I cancelled my account after doing a setup zoom call with a shipstation representative very soon after setting it up. She mentioned that a refund of the balance would come between 3-6 weeks. My trial has since ended, and now my balance is nowhere to be seen because everything is grey-ed out due to the trial expiration. I contacted support chat and the agent couldn't find evidence of my putting a balance on, and basically accused me of never doing so. I'm wondering if there is a way to get this money refunded aside from contacting my bank and petitioning for a chargeback.  

Our business has 4-5 shipping boxes and when we enter product/packages into ShipStation it cannot separate out the packaging size from the Multi-Package.  I'm currently having to manually go into EVERY order and relabel the corresponding box sizes.  We do manual counts with the staff, but I would like for this to be the backup or when its run perfectly this be are actual inventory control.  This current month we have 800 orders and 150 of them are multi-package.....ugh.  I've tried to run every report possible, or even modify/filter reports and nothing can be done about it....so they say.  Anyone find a fix?

I am able to undo "mark as shipped" for orders that were fulfilled by my warehouse, but not for orders where I printed the label myself.  Can someone explain that logic to me?  Why can't I undo it for all orders?

If you ship a package via UPS using their platform (WorldShip) you can opt in to get delivery exception emails. For example, when you ship a package via UPS, if UPS tries to deliver the package but there is a delay such as bad weather, or the address is incorrect, or the business is closed, UPS will send you (the shipper) a delivery exception notification email to keep you updated.Since we are doing all of our shipping through ShipStation, are we still able to get these delivery exception emails? (We already have Shipment Notification and Delivery Notification templates set up and enabled.)

Has anyone else experience the HTTP error 402 Client Error : Payment Required when calling the V1 API?Here's the endpoint that triggered the error:https://ssapi.shipstation.com/orders?createDateStart=2025-04-28T19%3A07%3A31&pageSize=500&page=1 

If a user orders something over ebay, then requests a full refund, instead of a cancellation, it does not show in shipstation. refunded, or improperly cancelled orders may still be shipped if not verified with another source.Recommended changes for SS:add a notification if there is a refund on an order, optionally cancel if the total becomes zero.  

It would be great if there a "pickup from dispatch center " section for record keeping, so that we can file orders in there if they do not need to be shipped.

Hi,Considering you've rolled out Shipstation to FR and DE in Europe, how had could the NL be.  We are currently using a DE version for shipments in the NL but there are a few issues which prevent it's widespread use - basically carrier support.  We only really have Fedex and DHL available to us and both have issues with the right services offered.Thanks 

It would be helpful if we could automate order numbers when they import from an API source (integrated store). Please consider adding this feature. 

I have had this site for a few years. It would give live rates that were accurate to the penny, when people checked out. I stopped taking orders last summer, and am finally getting back to shipping.We had issues getting shipstation to talk to my site, but now it is saying they are connected. However, it will not give rates. It just says it doesn't have any shipping options for that address.What am I missing?

The automated order polling varies widely between the last run, our business relies on importing orders within a short period of time otherwise we heavily risk overselling due to our business model (since we have thousands of skus but only a couple on hand at any given moment) and lots of connected marketplaces. Would like to adjust the frequency to be consistent and shorter (like every 5 minutes or so). Would probably be worth it to pay additional for this functionality. Just a feature request. 

We need to obtain information about the components of our bundle products, including SKUs, QUANTITY, etc.Via ShipsStation API, this information should appear in the "tags" label, but it only shows "tagId" equal to a numeric value and the "name" label with the content: "Multiple Items", but it is these items for which we need to have the description of each one.

looking to see if its possible to add a feature when doing amazon buy shipping to enable Saturday delivery, I ship via Fedex and can ship with Saturday delivery but there is no option for this via amazon shipping which is important as making labels via buy shipping helps us sellers when it comes to order escalations. 

I'm trying to send a package to our customer in Canada via FedEx International Economy.  Only the popup appears "purchasing label"  but nothing happens after that.  Shipment does not get processed at all.  Has anyone else experienced a disconnect between FedEx and Shipstation?

We are currently using Ship Station's Auto Order Routing feature. The issue with it is that you have to manually activate which of your warehouse locations stock that item. It does not currently take into account items that went out of stock at one of the locations (therefore needing to route it to the next closest location). I am wondering if there is any way around this. Such as maybe implementing Zapier in some way to help... Really not sure where to go from here. We have thousands of SKUs, so it is unrealistic to, on a daily basis, manually check mark & uncheck mark which Ship From's have the item in stock.Ultimately I hope Ship Station will implement this feature with Auto Routing (to automatically route based on inventory at which location).

We see that we can set product dimensions via CSV import.We need to be able to set the Package Preference value as well.We have over 180,000 products in ShipStation, and now need to start telling pack table workers which packaging (poly bag or box, plus which size) they should use on single-item orders, taking the guesswork out of it for them.Right now, the only way to set the Package Preference value is to manually go in to each product's record in the web interface and make a selection from our list of available packaging types.This is not a workable method for our product catalog size.Is there a way to set the Package Preference field on the Shipping tab under Products via a CSV import? I know the product dimensions can be imported, but we have over 180K products in the system, and manually going in to update that field on every one through the web interface is not practicalt also appears there is no way to use automation rules to apply packaging based on product dims, even for sing

we should be able to get notified via email or sms when a new order has been added to Shipstation

Am I the only one who thinks it's absurd that 2FA isn't an opt-in feature? We have workstations with their own Shipstation logins across several locations, but only managers typically have access to the emails addresses associated with those logins. We're constantly running into issues where managers are being bothered on their days off, or while on vacation, in order to retrieve 2FA codes for staff trying to print and fulfill orders. Just this weekend I was in the mountains and had no cell service, and our staff were unable to log in to Shipstation without me.I can see why some users would need this level of security, but for others it's just getting in the way. Please allow clients to disable 2FA.EDIT: We've landed on a solution, for anyone interested. You can set up an inbox filter in the email where the 2FA codes are being sent that automatically forwards them to whichever emails you'd like. It's really easy to do in gmail, but I'm not sure about other services.

Sometimes we have to split orders to be fulfilled using products from different warehouses. When I split an order, I want ShipStation to automatically put a note on the 2 orders packing slips that state the order is being sent in multiple shipments.  This would tell the customer when they open the first package that more is on the way eliminating customer service tickets.Is there a way to do this?

We started printing by warehouse locations after continuing to update each sku location in the Products tab.  We've noticed that they don't print in sku order.1. You can print by warehouse location, check!  But it does not print skus in order.here is how it prints:sku 1 location 4, sku 2 location 4, sku 1 location 4 It only makes sense if it prints:sku 1 location 4, sku 1 location 4, sku 2 location 4. 2. the same sku prints in skipping order, so when you think you're done pulling all sku 1 in location 4, you have to go back to to sku 1 to pull more because after sku 2 and sku 3 are pulled, there are more sku 1 that printed. Need skus to print alphabetically while printing by warehouse location is on. 

Hello,We are using the updated version of Magento 2.4.8 and PHP 8.4. The module does not work for this stack. When is it planned to update the module to these versions?Thanks.

When creating a shipment to Mexico and entering the five-digit zip code given by the customer and , I get the following error: "Invalid sold to state province code. Valid length is 0 to 5 alphanumeric".  That is, I get the error only when choosing UPS (my default option), but not DHL.  Any way around this issue?  Any help will be appreciated!

Anyone know how do I go about closing my account?  I could never find the right question so that the robot chatbot would give me direction.  I emailed Shipstation at the only address I had (from the welcome messages) and received a reply that they had received my message, however, today my account was charged for another month.  The program had stopped importing my ebay sales early this week - although now it has begun again.  I am absolutely frustrated with the customer "support" provided by Shipstation.  

Anyone else having speed/lag issues today? Nothing on Status.Shipstation- yet we continue to have slow processing. It's a headache.This, of course, is after I asked Shipstation to downgrade me for January, one day after renewal. We were forced to "upgrade" for December. I guess you have to set it on Dec 31st...to get your limit/package lowered again. So we're at over $320 for the pleasure of slow speeds.Yes, I'm just complaining. I liked $99 a lot, and would have probably been ok sub $150. But more than doubling the price, not allowing a downgrade, and then STILL having speed issues...is very annoying. 

Hi,I keep getting billed from Stamps.com and Shipstation.  Paying higher fees to ship.  Talked to Stamps and they don't seem to know how to resolve.  Out of pocket about $400.  Please help