ShipStation Features

Without multi-currency support I don't know how we can remain shipstation customers, its limiting our international growth.Shipstation please sort this out, it's ridiculous. 

Please add in support for the new Shopify Exchanges feature.https://help.shopify.com/en/manual/orders/refunds-returns/exchangesWe have been waiting for Shopify to release this for ages and now find it is not compatible with Shipstation - super disappointing.

I now understand that Email Notifications are "no-reply".  It would be awesome if customers could reply directly to these emails.  However, if this is not possible please add a line of text on  "https://ship15.shipstation.com/settings/emailtemplates" that would make me aware that the email is a no-reply.  I had a customer reply to this email several times resulting in a sizable order cancelation.  Thanks!

HiThere are hotkeys to navigate to all other pages in shipstation such as Orders, Shipments, etc. But there isn't one to switch to the "Scan" page. This would be useful as the scan to verify function seems to rely on this window being selected first. Seems like a very quick and easy feature for you to add. Many thanks

Hi all, I would find it very useful if we could filter by the shipped date in the Orders -> Shipped menu. We can already choose this field to show as a column, so please allow us to also filter our table results by this as well.  Thank you.

We definitely need a way to control access to different stores on a per-user basis. One specific instance where this greatly affects us in in regards to our test/development store, where we create and manipulate orders for testing purposes. We have seen instances where duplicate orders have been created: one order was in the live store where another version of it was in our test environment store, and customer service most likely created a return label (or performed some other normal expected operation) causing the duplicate to be created. It was not their fault: they performed their normal duties. This would have been avoided if customer service did not have access to the test store in the first place.

Trying to schedule UPS pickup "No shipments were found for this date."  I have 5 to be picked up.Why am I getting this error?

We have been receiving "Shipping service not found" errors when trying to batch label print our orders. Our warehouse managers will usually print 100 labels at a time. A few months back, we would get one or two of these errors a week.  But of late, we are seeing 20% (and more) of these errors.  What's strange is that for each order that generates the error, we are able to individually print the label without any issue.  Anyone else running into this issue?

In the last few months we see an increasing number of packages returned because Address Verification overrides address removing apartment or mailbox numberAddress verification  should not override the second line at all.  

Hi AllI have an integration that imports my orders from another sytem (OrderTime Inventory Management).What I would like to be able to do is create an automation rule that processes these orders automatically as they sit in awaiting shipment status, at this stage in our process we only need the shipping label and our system will mark the order as shipped later in our processing.Every order is the same service because we have a special agreement in place with the courier, there is never a need to change anything on the order it literally just needs the label and then it printed.Does anyone know if this is possible with a third party api call or something like Zapier that could detect the orders and then process them?I'm told by shipstation tech support the current automation rules will not do this so would like to request it as a feature request, unless anyone knows if it is possible using a third party app or api access?

We would love to see recurring pickup support added for FedEx and Canada Post within ShipStation. Currently, this feature is only available for UPS users in the U.S., which limits flexibility for businesses that rely on multiple carriers.

Would be nice to add MailerLite integration to auto create new email subscribers from imported orders. Should work just like the Mailchimp integration.Thanks!

Hello, From time to time I need to remove an item from an order that will no longer be shipped. I can't seem to figure out how to erase that item so that it does not show up anymore. Please let me know if this is possible and how I can do it. Thank you!

When utilizing the awaiting shipments tab, we often want to see the order totals summed. So for example, if we have 5 orders pending with an order total of $10 per order then when selecting all 5 orders a summary showing $50 would be very helpful (5x$10). This function would also be very useful when multiselecting orders (ie: 3 of 5 orders are being shipped out) then we would know the $ value of the orders being shipped out that day.Alternatively, a report of some sort would work as well but I believe the aforementioned idea would be the most convenient.Attached is a very poor example of how I would imagine it integrating. Note the 5 selected orders totaling $50 at the top banner/line.This is critical for our companies day-to-day and would greatly appreciate this feature being added.Thank you! 

The article featured in a recent email explaining Dynamic Pricing was irritating to say the least. The term Dynamic Pricing has a negative connotation to consumers and is basically equivalent to price gouging.  I see no benefits to the business owner or consumer. The article was a bunch of fluff, sounds like Chat GPT wrote it, and did not convince me 1 ounce that this will save anyone money.Dynamic pricing will inevitably reduce e-commerce- which is already getting negative sentiment due to big corporations like Temu and Amazon- making small businesses that only sell online, like myself, go out of business.  I see Dynamic pricing being the last nail in the coffin for online shoppers and small business owners.

HiI have a zebra tc51 that runs android.is there a way to be able to scan the items in an order via this scanner and once its all scanned, it should print a label or confirm its done and ask if i want to print a label etc...the tc51 is a great android scanner and it would eliminate needed a usb scanner and a computer.its also helpful to see all orders and the items to scan for each order without having to print a physical paper copy

Is there a way to get FedEx by Shipstation Multi-Package Feature enable? This feature is not available in Shipstation FedEx 

Hi,I love the product bundle feature. Thank you for building it. It is incredibly useful. I discovered today, however, that we are unable to filter or create automation rules on a sku once it becomes a product bundle. The original sku becomes the "Bundle Sku" and the components become the "Item Sku".  Currently automation and filters are only available on the "item sku".  We could really use a feature that allows filtering and automation rules to also be possible on the parent sku aka the "bundle sku" in SS terms, not just the "item sku". Happy to provide examples. Thank you!Julie 

I use the shipment notifications, they are great!  But now with using Global Post, when a customer click the tracking number the link goes to USPS.  Yes, USPS picks it up but the tracking is thru Global Post not USPS. So when the customer clicks the tracking number and it takes you to USPS and shows status not availableAfter a few days of the customers tracking to track it, they will contact us and assume we have not shipped their package.  We have to send them the correct Global Post link. I am going to add a note to my template hopefully they will see, but would be great if shipstation can configure this method to use the correct global link.Thanks!

We map Custom Field 1 to the Shopify Order Note Attributes, however more and more apps are sending data to the order note attributes so it is getting messy. It would be WONDERFUL to have a way to filter or exclude data from this field.Currently we have to deactivate our detailed analytics app tracking b/c the data pushes out the user's selected ship date which the shipping team uses to pull their daily batches (both are in the Order not Attributes and when it comes into Shipstation it truncates and cuts the date out).

We’re sorry, but your attempted purchase was not successful. Please verify that your payment method and billing information is correct. If the issue persists, please contact support@shipstation.com so we can help resolve this issue.

Hello,Recently we have had dozens of orders to France where customers are being taxed.   The shipments are below the 150 dollar diminimus threshhold and the Vat Taxes are paid by Amazon and we are including the Amazon IOSS.   Is anyone else encountering this?    Is it possible shipstaton using First Class International or Global Post is not transmitting the IOSS? 

My life would be so much easier if I could change my customer info in the Customers page. I just spent 45 minutes on chat with customer service while the guy changed 1 email address for me. I don't have time, or understand how to create a CSV file. and that seems to be the only way to change the info. I have a few cranky customers that aren't getting the shipping conf. email, or it's sent to the wrong person. Uugh.... 

Apparently this has been an issue for users for years but I was told to come here to post it. I'm using a few different softwares that use hotkeys and I keep running into an issue where I intend to press F9 on another software but end up creating a label in shipstation. I didn't consider it a problem until I realized that my customers are getting notified of their shipments being cancelled which has led to some confusion. If customizing hotkeys is too much for the development team, a simple switch to turn them off would be appreciated! Thanks 🙂

Hi,I'd like to create an automation rule for Parcelforce to create multiple labels per a consignment.It would be helpful to be able to do this by the quantity ordered.For example:Orders 3 boxes - 1 labelOrders 6 boxes - 2 labels per a consignmentOrders 12 boxes - 4 labels per a consignmentThis would stop a lot of manual handling for products that are being shipped the same way each time.Thank you in advance.