ShipStation Features

In the "document options" for the "order summary", it would be great to be able to sort by quantity (high to low, or low to high)Currently, it is possible to sort by date, and client name. Would be excellent to have the "sort by quantity" feature too!

I would like to refund my customer.Where is the option to start the refund?  thanks.

I think we need Shipstation to really address 2 major fallbacks. First one is that Shipstation for tax reasons for the US version cannot support ABN which is the tax code for Australia. Seems strange that Europe, US, and pretty much all elsewhere is supported but Australia which is a big issue for us handling international shipments.The second issue is the API needs to be updated to handle populating the TAX ID and TAX Number. I assume these fields were all added later but no effort was made to update the API to handle the new fields that were created and we have to manually enter these values in. 

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Is it possible to have tags on the reports? 

In the address validation process, ShipStation needs to offer the validated address as a suggestion that requires a user to click on a button to accept the change rather than simply automatically changing an address without allowing a user to compare the original with the corrected address.One of our orders was delivered to an incorrect address because Springdale, AR, has a Watson Drive that runs parallel to Watson Avenue. The #### Watson Drive address is not in the postal database, whereas the #### Watson Avenue address is. So when we validated the address for our shipment, ShipStation changed Drive to Avenue automatically. Given the chance to accept or reject the suggested update, this misdelivered/lost package could have easily been avoided.

I use the "Include a return label with the outgoing shipping label" a lot, and on Fridays I have a problem:  Selecting Saturday shipping stops the return label from being automatically generated. I have to manually generate labels which takes a ton of time.I just need to have Saturday delivery apply to the outgoing shipments only.  Is it possible to do so? I really need to be able to print return labels with certain orders

I realize that the Verified badge shows up when viewing an order, it would be nice if there could be some way to show this in the order list. Whether it was a tag, a diferent column, whatever. I can't find any way to accomplish this.

Currently, if you add items to a manual order via SKU, the description auto-fills but the price does not. There should be a way to have this price column auto-fill via the declared value for each product.

Example: Order comes in for 1 unit, automatically changes to UPS ground, 5 packages (each package 50  pounds).Right now: I would need to set the 5 packages manually. I have been "apply package set" as of now.

I'm wondering if anyone has experience or advice on how to dispute shipping adjustments from UPS. Recently, I've encountered a few adjustments that I believe may be incorrect, and I'm unsure of the best way to address this issue.If anyone could share their insights, I would greatly appreciate it.

Hi,I'm trying to set up free shipping for a select number of products in my Shopify store. In order to do that in Shopify I had to create a shipping profile and then add the products I want to have free shipping into that profile. On the Shipstation side of things I created a free shipping checkout rate and then in Shopify I linked that free shipping checkout rate to the free shipping profile. And that works if you buy something from that shipping profile, it shows free shipping at checkout.The problem is if you buy something from the free shipping profile but also buy something else that isn't part of that profile, free shipping is no longer shown. Instead it shows a shipping rate based on the item that I do not offer free shipping on.Here's an example. I offer free shipping on a sign. Someone adds the sign to their cart and it shows free shipping. However, they also decide to buy a notebook which I do not provide free shipping for and instead have a standard shipping rate. Now at che

Hey everybody....it's backkkkWhat in the heck is going on!?

I constantly get the warning, “!! These labels have already been printed, print again?”Which is a great idea to have that warning… except that it is never true. I can generate postage and before I even have a chance to print anything at all, the system warns me they have already been printed. 

Hello,We seem to be finding out about updates to the ShipStation by accident. We would like it if you would consider sending notifications to your users letting us know when you have updated features that you have launched.  This way we can shut our system down per user and load it back up with the new feature(s).  Without you letting us know of such things we could miss things.Thank you.

This person wants a 3X instead. They made a mistake. Not a rare thing in online orders.Am I going nuts or was there NO WAY to do this for like 5 years and they recently FINALLY added the ability to do this very basic thing and now I CANNOT FIND ANY WAY to do this? Does ShipStation ever revise sorely needed features or are we supposed to just forever wait for totally basic things like editing an order, or how about a way to do bulk international custom declarations?

I love Shipstation but I am considering moving my business to Easypost. Currently they are the only platform that I know of that will rate shop in bulk. Since the majority of my orders already have weights and dimensions configured, the only thing I have left to do is determine the cheapest carrier and service so I can create my shipping labels. Currently Shipstation is only capable of rate shopping one order at a time. Easypost has the capabilities of doing it in large batches but it doesn't have the user friendly interface that Shipstation has. Is this something that Shipstation is planning to add?

I have downloaded all three APPs above. ShipStation should evaluate integrating with Customer Hub and Return Prime. I realize ShipStation offers a Return Portal, however, it only seems to allow for the merchant to pay for returns. Return Prime gives us the flexibility to either offer Free Returns or Have the customer pay for their returns. Further their way of facilitating a return makes life easy for the merchant. Customer Hub, on the other hand, offer a very professional UI of the ACCOUNTS page in Shopify. I setup a Menu tab in their Accounts Portal for "Tracking My Order" in the expectation that ShipStation could provide a link to the shipment tracking for my customers. I am being told by ShipStation support that this is not possible. I have also asked the APP owners to reach out to ShipStation, in the hope you all can forge together an integration that works for everyone. Thank you

why does it take so long for etsy orders to show up in shipstation?usually takes 1 hour or longer to show up in shipstation

Is there any plan to integrate Custom Package selection into the Shipping Strategies feature?I'm aware that I can add an automation to input custom dimensions and weight before the strategy is selected, but it would be much easier for our workflow just being able to pick one of our premade custom package sizes.Also for our processes, its easier for the team if the package has a custom name instead of just using the generic "package" and having to look at the size and weight each time.Thanks

We're a new ShipStation customer and configured on the 'Live Rate Calculation Method' Beta. Our hope for this Beta was to be able to present more accurate rates at checkout based on weight/dimensions. It seems to help on straightforward orders of single items. Many of our orders contain multiple products or higher quantities. A customer may order 20 t-shirts instead of one. As I understand it, automations are not taken into consideration for checkout rates, so we can't alter the weight/dims that way.What is the best way to make adjustments to weight/dims when there are multiple items in cart that will ship together? Thanks!

On Products, there is an override the imported name option.  This option can only be checked within the web user interface.  It is not available when exporting products to edit in bulk.It would save a great deal of time to be able to edit this in bulk as best practice product names on Amazon, for example, are long and unwieldy compared to the simpler names we need in the warehouse to pick and pack orders.Please save us from having to click into thousands of products just to check a box.

I found that when scanning a order and the package is already on the scale the weight will not be recognized until you lift it up and put it back on the scale (or scan before placing the package on the scale).Is there a setting that will allow me place the package on the scale and then scan? (I find that more convenient for me).Thank you

ShipStations’ “Automatic Address Correction” feature is changing our customers’ shipping addresses to their default billing address. This is an issue with our corporate accounts that want to ship to their satellite offices.  It appears to be an intermittent issue because it does not happen every time. 

I never migrated to the 2021 eBay configuration because apparently SS doesn't import the product's dimensions (or weight??), for reasons which I cannot imagine. Please fix / reintegrate this crucial feature.