ShipStation Features

Currently, the only way to see which specific user (employee) shipped an order is to run a raw data export from the Analytics tab or customize a CSV export from the Shipments page. It would be incredibly helpful to have the "Created By" or "User Name" field visible directly within the UI—either as a customizable column on the Shipments grid or inside the individual Shipment Details panel.

Why is the estimated transit time for USPS Priority Mail always 3 days?  It doesn’t matter if it is going to my same zip code or across the country, it’s 3 days.  Does SS not use an accurate USPS API?

When I receive dangerous goods, the Limited Quantity symbol is often printed onto the shipping label. This saves the shipper time and money over applying a separate Limited Quantity label. Why can't Shipstation do this too?This would be a huge benefit to my company because we manufacture and ship flammable medical adhesives. 

SS doesn't calculate the totals correctly for combined orders. This feature is useless! The wrong amount gets into all reports and messes up monthly/yearly stats! The only reason we still haven't moved to a new platform is that SS keeps our reports for all the years. NOW THE REPORTS ARE WRONG! See the screenshot:Another issue is that on the grid layout, the combined orders are shown as "multiple". WTF is that? What is the point of that if we choose the surviving order number? Why was this working in the old version (layout) and why you can't figure this out in the new layout?    

We ship predominantly lithium ion batteries with USPS/stamps.com using shipstation.  For these we need to check the "This shipment contains dangerous goods" checkbox under other shipping options.I can't seem to find a way to automate clicking this checkbox, but this would be a very important feature for us.  I checked automation rules and can't find it as an option, there is only specific ones for dry ice and alcohol.  And I checked shipping presets, and other shipping options aren't a part of those.  Am I missing anything?If it is impossible, is there some way that this could be done using the API if I engaged a developer?Thanks for any help.

We need shipping cost information pushed back into Faire in the integration. Without it, we have to manually add to all Faire orders before we confirm an order has been shipped which greatly takes away the benefits of the integration in the first place.

Hello We currently use Lightspeed R series as our in store POS and sell on multiple third party sites including our own website. We are hoping ShipStation will add Lightspeed R series integration soon to Inventory sync. Please let us know if this can be done. Appreciate your time. 

Does anyone have any contact for Shipstation re: shipping adjustments?  I shipped out a package weighing 6lbs via UPS Ground.  10 days later, UPS came back to Shipstation with an adjustment (which was charged to my account).My package dimensions: 16 x 6, 6lbsUPS “adjustment”: NaN x NaN, 48lbsYes you heard that right, according to UPS - I shipped out an Undefined Package defying the laws of physics in length and height (NaN = Not-a-Number) weighing 48lbs.Shipstation has been notoriously slow in answering my tickets: 7 days for the acknowledgement, and 13 days for the followup (in which they denied I got processed the charge -- but I did)So for anyone reading, is there a way to escalate this ridiculous adjustment?

 I completely understand the need for your warehouse team to access and print external shipping labels directly from ShipStation, and I appreciate you bringing this concern to our attention. I’m here to help! At this time, ShipStation doesn’t support uploading or attaching externally generated PDF labels directly to orders within the platform. While you can mark orders as shipped and manually enter tracking details (as you’ve been doing), there isn’t currently a built-in way to store or display third-party labels for printing within the order record. That said, I truly appreciate you sharing this use case—and I’ve submitted your request to our product team as a feature enhancement. Your willingness to invest in this functionality speaks volumes, and I’ve flagged it as a high-impact workflow need. 

We need not to print the packing label as long as we have in the available space of the label (separate label that is part of the 4 X 6 label with 1x 6 smaller label) which contains the tracking number. This smaller label we affix to our documentation. We need this faction. 

Hi  to improve our process this feature is necessary this allows us to control the order and no create duplicates. i will like to know how this feature can be accessible and functioning  

are you adding comparable carrier after sendle closed operations ? other carrier are very rate .

I would like to flag gift orders using automation to compare Buyer Name > IS NOT EQUAL TO > Recipient and trigger adding a “Gift” tag to the order. Is it true that currently we cannot build rules based on comparison of two fields? Thanks for any insight.

The order # - 112979024-1, is an order from Overstock/BBB. Ship Station imports the marketplace sku instead of supplier sku from Overstock. For every overstock orders, we're facing the same issue. Because of this, our 3PL finding it hard to process the orders. It's affecting our brand reputation and sales. This issue is being going on for more than 2 ½ months now. Please help us resolve this issue. 

I would like to see USPS shipping options, specifically regarding Restricted Delivery Signature Confirmation fixed in ShipStaion.When I select the Restricted Delivery option, the system currently prompts me to purchase $500 in USPS insurance. This is incorrect for two reasons:1. The order value is only $25, and the post office does not require $500 in insurance for this service.2. Even when I attempt to add $500 in insurance, the system rejects it because Parcel Guard is not recognized as USPS insurance.We will require this specific service for many orders starting January 1, 2026, due to a new California law. Hopefully you can fix this option one way or anther so we can continue using Shipstation to generate labels with USPS Restricted Delivery Signature Confirmation?

I would like to Export/Import Carrier Settings, or bulk edit from the product grid.

In the customs declarations section of an order.There is an invoice field but it is blank.Please can you add automation to fill this field with the order number and allow a configuration setting to use field or not, and if used to use the order number which shipstation already knows about.There is another box for duty, should this be a £0 rather than a blank?ThanksFrank 

When using RESHIP function, it creates a new order that is getting into Insights Stats as a separate transaction with additional revenue - https://prnt.sc/VpY0YaejO7sQEven when you adjust Total Paid for the second shipment, it doesn't affect the Insights Stats!!! https://prnt.sc/yOFibwu69K72I'm using this feature to reship orders that were not delivered on time. I don't want to multiply the revenue calculation in the system. Please help. 

I have hundreds of multi box skus.  I have package sets, but I have to manually apply the package sets each time.1.It would be great to be able to automatically apply package sets.2. It would be great to be able to import package sets.   

In the custom listings we have just created, the customer selects the color products he wants and creates his order. when shipstation downloads this order, we only see the sku of the order, but we cannot see the colors chosen by the customer. is there an existing feature in this regard? if not, is it possible to develop it in the near future?

Hello valued ShipStation Community,I'd like to address a concern related to ShipStation's packing slip system when it comes to orders from Amazon. Unlike some other platforms such as Etsy, where we can readily see the customization details provided by customers, it appears that ShipStation's packing slips for Amazon orders lack this functionality. This has introduced an additional workload when fulfilling Amazon orders.In the context of our Etsy orders, we have the privilege of viewing customizations, including aspects like the T-shirt's image, color (e.g., "Black T-shirt"), size (e.g., "Adult Large"), and any unique custom text (e.g., "Happy Birthday"). However, when it comes to Amazon orders and generating packing slips through ShipStation, the packing slips only furnish basic shipping information, and there is no provision to display the custom messages submitted by our Amazon customers.I am aware that when we print packing slips directly from Amazon's site, all custom details are c

it has just been brought to our attention that if a customer uses a discount code to get discount off their items at checkout -shipstation does not apply the discount codes to the products on shipstation - therefore submitting the customs data at the full original price of the item - not the discounted price the customers paid - therefore creating the import duties and taxes information wrong/higher price then the customer actually paid - therefore causing customs to charge the customer import duties and taxes on the full price of the item and not the amount the actually paid. brought up to live chat and was told the only fix around this - is to manually go into each and every order and manually change the prices in shipstation so the customs information reflects. the whole reason to use shipstation is to bulk print to save time - this is awful that shipstation doesn't currently pull the right price information over and this is a joke of a fix. this needs updating within

When preparing a shipment in ShipStation, for first class mail, in order to update our channels and customers properly, we would like a placeholder value in the Tracking Number field (e.g., “NO TRACKING – FIRST CLASS LETTER,” “UNTRACKED MAIL,” or “N/A”).  Support advised there is a setting that allows sending non-trackable tracking numbers for domestic services such as USPS first class mail using envelopes. However, when you follow the instructions provided by support this service is not really available. Support then determined the functionality is not currently supported and suggested I request it in this space.

It blows my mind you dont offer a screen share funciton. This would save everyone time and headache. The solution of screen shots and screen recordings just adds so much time to the reolution process and i dont think is suitable for 2025 or 2026.But the Service i receved was excellent. great support and my issue was resolved. But could have taken half the time wiht screen share.Id imagine this isnt the first time i will submit this feedback. And based on some of the teams reaction to my screen share feedback i imagine they will also greatly appreciate the functionality.

Regarding this Request #9040128In the last 2 weeks, I have received over 1800 Adjustments from USPS called "Incorrect packaging used",  over 4430.81 USD in extra chargesThis request i am asking why 2 shipments the same product, Same dimensions, same weight, and one is being charged with additional charges (incorrect packaging used) , And the other is being credited the same charge?and nobody is able to provide a clear answer, i always receive an generic answer to dispute the charges with USPS, they are not able to support since the account belong to shipstation.I am disputing all these extra charges and requesting a refund for over 3000 USD in extra charges.i noticed a lack of knowledge and support from the Shipstation team.