ShipStation Features

As our company, like many others, is looking for cost savings opportunities, we came across the USPS Automated Flats option. This shipping option delivers in a timely fashion, and is significantly cheaper than our current offering. However, there are packaging changes needed (that we actually are totally onboard with). What are are finding is that ShipStation doesn't provide the IMB number/link after label creation, plus the cost of the shipment shows on the label. Our company would need the link so we can provide this to our customers and prevent confusion of their shipment. How long would it take to get this feature added to ShipStation? We can't be the only companies that wish this feature could be utilized better. It would significantly help our brand and could help many others... This just keeps us all happy with ShipStation and the health of our companies strong so we can continue to invest in ShipStation for our future growth and financial strength. Please chime in if

Hi, I have multiple users in my account for different purposes, and I have some automation jobs to assign orders to specific users. However, each time one user adds orders to a batch, those orders are being automatically reassigned to that user. The order should remain assigned to the original user and should not change to the assignee user automatically once added to the batch.

As the title states, we're trying to figure out how to cancel a label in ShipStation and get refunded for the purchase price.  We know how to create another label, but we don't see the option for canceling and getting a refund for the first label.  Thanks for any help you can provide.

I hope that somebody can help. I know that it is communicating because when I remove something required it lets me know something is missing. With everything valid though, I get no returned response and the order doesn't show up in ShipStation. Any ideas? Maybe I overlooked something?public function __invoke(){$json_payload = '{"orderNumber": "TEST-ORDER-API-DOCS","orderKey": "1","orderDate": "2023-03-12T08:46:27.0000000","orderStatus": "awaiting_shipment","customerEmail": "headhoncho@whitehouse.gov","billTo": {"name": "Tovis","company": "Vizcom","street1": "4500 Broadmoor Ave SE","street2": null,"street3": null,"city": "Grand Rapids","state": "MI","postalCode": "49512","country": "US","phone": "555-555-5555","residential": true},"shipTo": {"name": "The President","company": "US Govt","street1": "1600 Pennsylvania Ave","street2": "Oval Office","street3": null,"city": "Washington","state": "DC","postalCode": "20500","country": "US","phone": "555-555-5555","residential": true},"customerN

Recently SS increased their subscription cost which is understandable and was accepted. Then they quietly reduced the number of shipments allowed in that plan forcing you to upgrade. Is anyone else facing this same?

I am trying to find Shipstations published policies that they keep referring to

How can i set up postage without a website?  Please help. Paul

ParcelGuard isnt working on the new USPS Ground Advantage service. Still works on USPS First Class.

Our ERP system is pulling all orders from ShipStation, and using the ShipStation interface for label printing and packaging. All of our orders are pulled from separate different sales channels. Etsy, Shopify, and WooCommerce, our product SKUs contain most of the order and product details. If any customers ask for changes to orders, we can't override the SKUs on ShipStation, so all orders to pulled from ShipStation go to our ERP systems as they came. It would be very beneficial to override the SKU codes so that we can make necessary changes to orders.

Hi. It would helpful if we could send an ad hoc email to customers from Ship Station, especially from the order screen. There are times we need to ask for customer feedback before we ship and it would be nice not to have to switch systems to reach out to customer. 

When I print a label directly from the Orders tab, my Label Queue has a red indication like an unread email or the like. This is unnecessary as the label has been already printed, and the order shipped.  To remove the annoying red dot, I have to click the Queue, click select all, and finally click Archive.  That is a LOT of clicking to remove this. Either that or just look at the bothersome red, attention-getting dot.Some people open their phones and have a badge app icon with hundreds, even thousands of notifications glaring at them, but personally, I always clear them and despise seeing them.  This is no different. I know the queue is there, and if I have to go back to a previously printed label - for some odd reason, then I can. But to constantly clear them is irritating.Thank you for entertaining my OCD.

In ShipStation > Settings > Store Setup > Shopify Store Setup > Custom Field Mapping, please ask ShipStation developers to add the Option of Shopify Order Name, because the Shopify Order Name is the actual Order Number, while the Shopify Order ID is the internal integer ID Shopify database uses to index orders. -- See attached screenshot for more information.

This has to be a feature in Shipstation. All of our orders are in USD , and there is no way we can convert all into CAD just because region account is based in Canada. Please let us know if there is any plan to implement this. I know this feature has been proposed before, and it was even marked as "Planned" back in 2021, but still nothing from ShipStation on this?

Would love to be able to upload a batch spreadsheet (csv with multiple locations) and get pricing for all locations on the spreadsheet so that we can verify we are getting the best prices with each location.

How to ship from a customers location to my location that wasn't shipped thru shipstation

I am trying to print a batch of labels and it's just stuck on this popup:My shipping is stopped until I can figure this out.  Any advice, Shipstation?!?

Need to be able to pick how often the automatic updates happen. Once an hour is not nearly enough. You should be able to pick how often it will automatically update (15 Minutes) instead of constantly coming over and manually refreshing and then the mail has already gone.

Anyone notice packing slips printing out of order this week? I'm pretty sure this is something to do with being API subscription orders that are all processed around the same time. But the sequence in my bigcommerce is correct. In bigcommerce sorting by order date or order number yields same results.  This is not the same issue as a cart assigning an earlier order number to someone that takes longer to check out 

Hi Community, Is there a way to add an external source image on the packing slip footer section? I am trying to add a QR code but only see white spaces on the image box! Any leads would be appreciated! 

My fellow retaliers and me, have been receiving a rash of orders (which is good), but they receive notification of shipment, and then send an email to cancel the order. Knowing that the order is on the way. They even are bold enough to ask if they can keep the order. I know we can deny a refund (if it's on our website) but very difficult to do it it's on eBay, Walmart or Amazon. In fact we can get removed.So I'm wondering if anyone has a suggestion for this, or can we ask the shipping companies to institute an instant return somehow? Any and all suggestions are welcome, since this is growing. Wnenkow

Stuck on this one and chat tech support was worthless as usual.  I can't modify or delete our existing shipping presets.  When I click on manage presets I get a spinning cog that never goes away (see attached photo).  Before it used take you to a new pop up screen that would let you modify, delete, or create a new shipping preferences.Any ideas or thoughts on why it is doing this as it is going on three days now without being able to modify the presets.

Very frustrated to see the new order view does not show or allow to see/edit customs declaration. In order to change quantity/price/description you have to switch back to the old view on top of the window every time you open a new order. 

In an effort to optimize picking in our warehouse and minimize multiple trips to the same stock locations, we add grouping to our Orders screen list to group by two levels. First, by Number of Line Items and second by item SKU. The resulting grouped list will show us that we have 23 single-line orders for item ABC, 34 single-line orders for item XYZ, 3 single-line orders for item JKL, etc. It would be really helpful to be able to sort that screen by the number of orders in each grouping, especially on days when we have 2000+ orders awaiting shipment. If we could sort from largest group to smallest group, we could then easily create order batches for the larger groups and issue pick lists that will cover dozens of orders in one location visit (or let us know we have more than a case quantity and we should go ahead an pull at least a full case from backstock so as not to deplete the primary pick bin).This would increase picking efficiency by an order of magnitude, allowing us to mak

In my account it says I have money. If i'll cancel my subscription will the funds come back to my credit card?

I am sure I am not the only one that has ShipStation Connect installed on a regular workstation. It is annoying that you cannot minimize it. I would love to see a way to minimize it into the Taskbar next to the date/time or at least just be able to minimize it.