ShipStation Features

I have 4 warehouses, and using shipstation to allocate orders i CAN'T to see ANYWHERE the information about origin location. Also in shopify dashboard is wrong. There is no way to add a field, or a custom note on that order. So i don't know how to keep track on my erp about original warehouse of shipment. Shopify use only his default location sort by preference.. and always apply inside order detail that info to write down a FAKE sentence, and a WRONG information about origin location. I am so sorry about my tone, but.. after several weeks of work, i am totally stucked by this simple information. I can't find. origin location, inside a software of SHIPMENT this is so crazy that seems a joke.  Anyone find some workaround? a service? a solution about something similar? Thank you so much for suggestions. Any help is appreciated ( and compensated if solve)

So search by tracking number does NOT work in the Shipping tab.   It does work in the Orders tab.  This makes no sense.

We have 35+ warehouses shipping orders each with their own shipping account with default service, package and the shipping account to match the assigned warehouse. When the warehouse packs the order they may change service based on the actual box size; and it is moving the shipping account when the Service is moved to the first shipping account in the list. This should not happen as the only thing changing is the service going from 2 day to ground. in the last 90 days we have had $18K of shipping charges get charged to the wrong account  

Hello Shipstation community,I have created a custom packing slip that displays nicely when you print a single slip.However my footer disappear when I am batch printing packing slip.The link below is the code, plus an image of the glitch. In the image you can see on the left ex, the footer moves way up (on 1st print), then disapper on the 2nd, 3rd...when batch printing the slips.Can anyone duplicate this issue and or have a solution?Thank you very much in advance! https://www.dropbox.com/s/v73uprsgd504slm/packing%20slip.zip?dl=0

Sorting by age is not working on search result page. Anyone else is experiencing this issue?

My printers will not link to ship station.  Not my zebra or HP.  It was fine first off this morning and it then dumped them and is not allowing me to reattach them.  Is anybody else experiencing this problem this morning? 

Hi All! Our shipstation automatically reverted back to legacy and our "try new version" button is missing.  I read through the support pages and found that if you go through the feedback link you are able to change your versions but our feedback link is broken.  Does anyone know a work around?  Support is closed today. Thank you! Five Star Bricks

I'm having severe issues with combining orders, I've reported it a few times and have heard nothing in terms of progress for fixing it. I click order alerts for orders to pop up that are able to be combined. I select a customer to combine the orders they have with us and the "combine shipments" button goes transparent and is unusable. I have to go into the customer's row, load a new page, highlight the orders, combine and then go back to dismiss the alert. Never mind the fact that we should be able to automatically combine orders as that's a basic function regardless. On top of the fact I built a program that could ID and combine orders within ShipStation's API if they'd just allow it to function. In addition to that, I'm also starting to get multiple reports from customers that their order was shipped elsewhere. When I go to look, somehow their order got combined with someone else's. Even though the order alert screen is only supposed to highlight orders that match

cannot login. loading forever (EDGE and CHROME) How to fix that?

04:16:04 PM) Corey R.: Is there anything else I can assist you with in the meantime?(04:16:11 PM) richard vogt: can i caht one more thing(04:16:25 PM) Corey R.: Sure thing, how may I help?(04:16:52 PM) richard vogt: u may not be able to follow but i will tell you(04:17:07 PM) richard vogt: more and more we use the app and i havve the iphone'(04:18:10 PM) richard vogt: when the order is imported i cannot edit the recipient address on the app if i need to change it(04:18:48 PM) richard vogt: i also cannot copy the address while in the order menu if i want to retype it for a new order(04:19:12 PM) richard vogt: and last if i am in the shipment menu(04:19:45 PM) richard vogt: and i didnt print the label properly or the printer was out of paper or i simply need to print again(04:20:38 PM) Corey R.: So from the sound of it if I'm understanding correct, you are seeing issues with the mobile app?(04:20:40 PM) richard vogt: i will tap on the print again(04:21:04 PM) richard vogt: and choose eit

After the recent update, I'm no longer able to print a batch of orders. The batch gets sent to the printer, prints the first label and then stops. Then a message pops up that says there's an error with Ship station connect and directs me to he AppData folder the Shipstation connect folder resides. Also side note: shift clicking orders no longer works properly.

We are dependent on knowing which orders went out at the end of the day. And within shipstation in the 'Shipped" section, we can see all of our orders ever shipped. But if you actually look in the 'Age' or the 'Ship Date' column, over 10% of Age information is wrong/showing 0hrs old. And in the Ship Date column, almost half are completely missing a date. Can we please have some help with fixing this?  To make our needs be completely satisfied, we would like to be able to export onto a pdf a list of all the orders that were shipped for the day so that we can gather a dollar amount of total of orders that shipped for that day. Thank you,Dan

Do you know if I have a unique UPS Shipper # that I can share with a shipping supplier to use to ship out my packages?

We are using the [Item List SHOWOPTIONS] tag to show order options detail on emails to customer when their order ships. We would like to have each option begin a new line. Notice in the attached photo it's confusing to read what options are being sent. Is there a way to have each : begin a new line?

It's been nearly 10 weeks since my company was forcibly switched over to V3 and all the issues it has. We've stuck it out in the hopes that these issues would be fixed and that it was just a bumpy rollout, as often happens. But there has been literally zero improvement to V3 and it remains a disaster that has literally doubled the time it takes to ship orders.Additionally, there has been zero communication about the progress on these issues, despite it being promised in the New Layout Feedback Announcement. We have heard your calls for more transparency and communication. Going forward, we plan to be as communicative and transparent as possible with you about this new layout and the work being done to address your blockers.  To aid in this effort we have created a brand new feedback section of the community specifically to address migration issues and concerns. All feedback and suggestions about the new layout will be migrating over to this section within the c

anyone else notice a recent checking boxes to toggle selecting/unselecting an order or an option? seems like this started happening  yesterday and I still unable to deselect some of these printers in shipstation connect:  

Shipstation does not offer "tubes" as a package type. So when I ship a 24" long tube that has a diameter of 3". I enter the package as 24" X 3" X 3" (a box). On the UPS website, they say they charge an additional handling fee for mailing tubes. My question is: will I get billed as an adjustment through shipstation as this tube goes through the UPS system? Shipstation support does not understand the question. 

For those of you that are importing Amazon FBA orders into SS, be aware that if you export your orders, those FBA orders will NOT be in the exported file. I consider this "not behaving as expected". Anyone else agree?

I am need of a lifetime sales report with recipient information. I chatted with shipstation support but there is no such report that combines what we need. The closest report is the Shipped Orders report under Raw Data Exports but it is missing item name and/or sku. Can you please help. This is an urgent matter.

Hello, I keep getting this error when shipping with UPSThe UserId is currently locked out, please try again in 30 minutes.Can you please reset the account internally for me? Thanks MarcusMarcus@biancachandon.com

So at the moment you can manually create an order with one email address for notifications. However, some trade customers may want procurement and the warehouse to receive notifications of shipments. I as a business owner also need my account manager for that customer to get a notification. Another customer of ours will have a different account manager who needs a notification as well etc etc Therefore, an option to add more than one email address for shipment notifications. 2 email addresses would good but more than 2 would be excellent.

My name is Pierre Bassem. I am the owner of an online store Rezetto (www.rezetto.com), on the Shopify platform. My business is located and registered in the USA. I am dropshipping through CJdropshipping company, and I will ship my orders from CJ warehouses in china to my customers in the USA. I am asking if Shipstation is applicable to ship orders from China to the USA internationally. I wonder what is the cost of the shipment and how long does it take to ship orders from China to the USA using shipstation?

Is anyone having this error on orders when trying to print packing slips and labels? Once again constant errors from ship station..... if anyone has a solution please let me know 

Just started doing FBA. I simply want to view and track FBA orders in ShipStation. I've connected the FBA account but I have to search by individual order numbers to find them. Please help!

We use Spotify and the template we want to implement consists of a couple things. The first is the packing slip itself, and even the packing slip doesn't have everything we need. The second is a returns form that lists the items the customer is returning. The 3rd is a gift message. The returns form doesn't have any return fields so I'm curious if I can do it manually somehow since JavaScript isn't supported. Do I need to define what content gets sent on Shopify? Any help would be appreciated.