ShipStation Features

We've had some API sync issues lately, the most recent of which went two weeks before we noticed it. Is there a way to get an email or text when orders don't sync? I'd love to see that as a feature at some point. We have a lot of different people who work on fulfillment, and it's not always reasonable to expect that one of them will notice that something's wrong.

I have two unpaid orders that I had combined into a single shipment.  I clicked on one shipment and clicked 'Mark as Paid'.  This let me enter the amount that was paid for that one order.  However, this marked both orders as paid, the one I had opened and the other order in the shipment.  Since I was only marking one order as paid, and clearly entered the amount paid for just the single order, this should not result in both orders being marked as paid.

Is SS tech support on strike?  The tech chat function has not worked for two days, and when it finally worked this AM we were #1 in the que and after 15 min when no one came on the chat it closed out.  There has been no response to our tech ticket that is now over 24 hours old.

I used to be able to search for an order using the browser search, but now it just sees the left hand panel and can't search the actual orders.This used to save me a ton of time instead of scrolling thru the page of orders or using the search function in Shipstation.

We use a Walz Scale that measures and weighs the package. The scale sends the weight in a format that uses two decimal places. The previous shipstation version would convert 3.50lbs to 3lbs 8oz. The new version handles 3.50 OK and also converts it to 3lbs 8oz, but if the scale sends 3.55lbs it can't handle it. It changes that to 35lbs 8oz. The old version would convert 3.55lbs correctly to 3lbs 9oz. We are now having to manually enter our weights. I wish they would fix this as we are now forced to use the newer version.   

So.... the QuickBooks Online integration (https://ship9.shipstation.com/settings/integrations/QuickbooksOnline) has been hit or miss for a few weeks now but today I tried to export orders and it just sits on the page with a spinning circle not even loading the form. Previously logging out and back in would fix it but not any more. Same result in different browsers as well. Anybody know what's going on? I'd email support but there are no links or email addresses anywhere on the site other than the sales contact form. I'm actively searching for alternatives but ShipStation appears to be the only one with a native QuickBooks integration (well, they were...). @Manager-Erin, @Moderator-Davis  : you around to provide a response to this?

Now that we are forced updated to the new SS system, I have found quite the problem in my current workflow and wondering if anyone else has figured it out. I have shipped a customer an order and the product was damaged in shipping. Thats not the customer's fault so I have re-made the product and went to re-ship the order like normal. Now in the new update when you click "Create a New Shipment" it creates a secondary shipment attached to the order BUT it does not pull any existing information of the product needing to be packaged. It just says "This Shipment Has No Items". When you then print the new label, there is no SKU, description, price, NOTHING. And its just blank. How is my fulfillment team supposed to know what to grab off the shelf? In addition, since it has no items, my inventory is not getting tracked. I reached out to support team in which they state its a current limitation... Thats a pretty big limitation in which its a basic function of shipping. It wasn't

I have an order that is currently assigned to a batch.  I open the order and assign it to another batch.  I get a message that says "0 shipments are already in a different batch. Are you sure you want to move them to <batch name>?"  I click "Yes, move these shipments" but the shipment doesn't move - it remains in the original batch, and is not added to the new batch. 

I'm trying to create a personal internal tool for my dad to make it easier to manage his ShipStation orders using ShipStation API. Does anyone with experience using ShipStation API know what happens when using the split order function in the dashboard? Could this be replicated by using ShipStation API's create/update orders at endpoint POST /orders/createorders HTTP/1.1Currently, orders are linked through Amazon Marketplace Web Services, and the dashboard's split function automatically syncs and updates the order on both ShipStation and the Amazon store's end. Would using the API endpoint above also automatically sync orders with Amazon MWS, or would I have to also access Amazon MWS API to update that end separately? Any help or insight would be greatly appreciated!

Awaiting Payment StatusAbility to enter package information when viewing orders in the 'Awaiting Payment' status. The Order Detail screen is extremely limited now and doesn't allow creation of packages for the order. Customs Declarations for International OrdersPlease bring back the old version that had the Customs Declarations laid out under the products and listed row by row rather than top to bottom as it is now. The old version had rows and columns for quick/easy customs entry (I don't have an actual screenshot, but it was located just below the order items). The new layout has customs declarations listed in the right column and each product/item in the order needs the declaration to be filled out from top to bottom. This is entirely too tedioius, especially for shippers who send a lot of items overseas. Thankfully, we only have international orders a couple times per week. 

I just need to vent on how TERRIBLE the search engine is for batches. Am I the only person that needs to search batches? It literally is AWFUL. Pretty sure I recall it being better (like most things) with the previous build.  Most irritating is when you go and create a search with filters — if you click on ANYTHING, that search filter you created goes away and back to default. Terrible usability. By the NATURE of doing a search you will need to click on something. You look and if you don’t find you need to check another result. But it is now GONE. So you need to re-enter everything again. Not to mention check that other things may have also reverted back to default. They also keep you from option clicking to open a new window to preserve your search results.  Then SEVERAL times I have had a search reveal NO RESULTS. It will tell me there is no batch to report. Sure. From November to December 2021 I sent no batches out. What is the point of having an unusable an

This is not a problem of getting used to the new layout.There are serious issues here that are almost making it unusable.Why not let us continue using it while you sort out V3?!

Now I've discovered that ShipStation v3 will randomly sign me out and then reset ShipStation Connect settings. I just changed my printer back but now I can't get the scale to be recognized. The last time I had to restart my PC, looks like I'm back to this mess again. I'm wondering how many orders are being sent out by users with incorrect weights. 

When a customer informs us that they have a different address, we copy it and click Paste US Address. Why do you DELETE THE CUSTOMER'S NAME when we paste a new address? Now we have to go back to the Marketplace and COPY THE CUSTOMER'S NAME AND COME BACK AND PASTE IT IN. Not only that, but when you click Paste US Address, it pastes in the CITY and STATE as the COMPANY NAME. This feature is UNUSABLE in its current state. Please fix this.

I left V3 over a year ago as V3 does not include any flat rate service pricing or regional A or B when pressing the calculator icon Now I have to add 15 plus clicks per order and select each flat rate individually to see what rate A or B are at for a particular order  WHY was this feature removed in V3 when it worked great in V2?Please incorporate all USPS shipping options within the calc view, need a single pain view to quickly decide best option. This is a real game killer for V3 if there are no plans to keep the features from V2

Hi, How to send notification from the website when order delivery is shipped?Customer got the notification from the Shipstation but website not send any notification email to customer. I want to send notification through website after order delivery shipped. Thank You 

Hello. Today found the really inconvenient thing after the update.So now when you click on order in shipstation it doesn't display the full title (full name of the sold item). In order to see it you must hover the mouse over the name and wait a little bit. We identify the item by that name, we are not using SKUs or other identifiers, so for us it is extremely inconvenient and takes longer to work with order. We need to open order and hover the mouse over the title several times per order. Please remove this new thing, cause it is inconvenient for lots of sellers. The title used to be visible all the time before the last update. Thanks

Hi, checking out ShipStation. We have a custom store and we group the items of an order into packages, add box weight etc. Because we have items that must be shipped together (long rods of steel, or some very large items ship as their own package) we know how to package the items. Is there a way to import these packages of order items into ShipStation so they're kept in these same packages? We're using the custom store api to import our orders. thanks for any help on packaging.

I know I'm asking too much here, but is there an area that lists all known issues of V3 and the current status of the issues? PLEASE HAVE MORE TRANSPARENCY - we're all flying blind here.

We just updated to the new version of shipstation this month. My staff was complaining and i though it was just because they do not like change. With some of the staff on vacation i was able to use to the new version my self. The new version of ship station is terrible. I have been using ship station for many years and i have had no problems up to now. It had me wondering if you guys even tested it out before releasing it. I'm left scratching my head on how bad this is. 1)The page as a whole is very slow to respond. When you try to make a postage selection the boxes do not respond well. I often have to select a postage provider or box type two or three times. Terrible, terrible, terrible2) Check boxes next to orders are very slow to respond. They do not work correctly and its not my internet connection. I checked the box next to the order and sometimes i have to do it twice. If i do check the box successfully it refreshes the page. Terrible, terrible, terrible 3) Ba

When I heard there was going to be a new version released, I cringed a bit, but figured I'd give it the benefit of the doubt (as we often don't get a choice or a say in such things anyway). However, upon trying it today for the first time, there are a lot of things I don't like about it at all, and it has definitely increased the time to process orders, and not just because it's new, but because it is clunky. Can we opt to switch back to the old layout? Also, why is it that in the "shipments" list, the order is now really random? I switched to a sort by date but even that didn't really make sense as compared to the old way of them being listed by date and by order of processing, which worked for me. Why is it that something that wasn't broken always has to be changed? Some employee just wanting to add "value" to justify their position? Not much about this new version is an improvement enough to justify the changes and the increased processing time, for me anyway. Anyway,

In the past we could always tell if someone opened their tracking email - now all we see is "Sent" and in the past you could click on this word and it would show you if the link was clicked on and viewed -  nowhere can we find this feature that we find very helpful.Can someone let me know the trick or location to this now?

Anyone have a clue as to how to create a new support ticket with SS?

I have had an ongoing issue for over a month now. The thumbnail images do not appear in shipstation.  But they do appear on the app. I have had my hosting company try and work with shipstation on the matter but they keep avoiding us. I've sent several messages with no reply. Our shipping department needs these images to help identity which products to ship. Yes, we use SKU's but we have so many items that the images help identify quicker.  I've been using shipstation for almost 5 years. Has anyone ever had this issue? Any help is greatly appreciated since I'm not getting any from Shipstation.

Hello - Please add Landmark Global to Mark as Shipper Carrier List.  It will be great to have the marketplace display Landmark tracking with corresponding URL link to track the shipment.    Thank you!https://track.landmarkglobal.com/?search=PS0027210000044073