ShipStation Features

I am needing a developer or someone to help connect a "custom store" from our existing website in ShipStation. Does anyone have experience with this, or have anyone they recommend? ShipStation support said they do not connect customers with developers at this time. Thanks in advance!

Hey all loving the new Receiving stock feature.But thinking wouldn't it be great to be able to add new stock scanned in to an existing stock location that that the SKU already exists in.in other words, instead of scrolling down the list to find the stock location in the warehouse, shipstation recognises that a stock location already exists for that product (assuming that there is stock still in that location) and shows an option/defaults to the existing stock location.Example, Product X has QTY 3 in stock location 1-1-2.new batch of product X arrives QTY 10 and when scanned into the receiving stock feature, the system asks if you would like to add to existing stock location or a new stock location.Or if only 1 stock location exists defaults the warehouse location to that stock location example: Product X exists at Stock location 1-1-2. Would you like to add new qty 10 to location 1-1-2 (Y/N)? 

Super Frustrating!Since we were forced to agree to that DDP popup agreement that blocked our shipping until doing so, we are now forced to ship DDP even though it is disabled in our settings:And the shipment, which no longer has the shipping option of ddp/ddu like it used to, is forced DDP:I reached out to ShipStation support and they say DDP is now required on ALL FedEx International shipments!  Why would they do this?!?  I am so tired of all these changes and issues lately (2FA crash, credit card refill errors, AWS crash, forced DDP agreements, etc).  I reached out before we agreed to the forced DDP agreement and they said:"Once you have clicked the "Accept" button on that box, and the DDP option remains unchecked, the shipments you create will not include the DDP. You may consider that pop-up box as purely informational. Although you have clicked the "Accept" button, you will not incur charges for the DDP as long as the aforementioned DDP option is unchecked. Based on

Hello there,So ShipStation support sent me here.Currently we consider migrating from ShipStation to ShipTheory due to some missing features—particularly the ability to set the Importer of Record address when shipping with UPS. However, I’ve noticed that ShipStation doesn’t seem to support automatically setting the Importer of Record information through automation rules.Is there a plan to enable this feature in the near future, at least for UPS shipments? This is a critical requirement for us, as we have high standards regarding the proper management of Importer of Record information.Thank you,

We're experiencing an error with Bundles and Inventory sync and have reached out to support some time ago. I'm wondering if anyone else is experiencing the same issue or if this is somehow something we've caused.  In short, a bundle which has multiple children always calculates the lowest positive integer above zero.Example - Lets say a bundle SKU is has 3 children with 1, 2, and 3 available, respectively. Bundles correctly calculate that the bundle only has 1 unit available.However, if the same bundle SKU had 3 children with 0, 5 , and 4 available, the available count for the bundled SKU is miscalculating to 4, the next highest integer above 4.For us, this is causing overselling of bundles (our best sellers) when child items are out of stock.

My job works with sending samples to people and I found about 40 people that we sent doubles or triples to accidentally. I contacted support to see if there is a way to flag when packages with the same sku are being sent again and I was recommended to come here 

We are a new ShipStation customer and are very pleased with the product and support so far. We are migrating from our old order management system, 4Psite, which is permanently shutting down on October 31, 2025.We've encountered a critical issue for our business: Gift Messages from our Turbify store are not being imported into ShipStation. As a gift store, seeing the customer's gift message on the packing slip is an essential part of our fulfillment process.We have investigated this with both Turbify and ShipStation support.ShipStation Customer Service has confirmed that the Turbify integration does not currently support importing the gift message field.Turbify has stated that the gift message is available via their Order API within the <GiftWrapMessage> tag.The data is clearly present in the order XML from Turbify. Here is a snippet from a real order (Order #95555) showing the gift message field that we need to see in ShipStation:XML <OrderList StoreAccountName="keepsakes

Please add new automation rule option for choosing the shipping account. We have a UPS and a Fedex account for 2 different warehouses and it would be great to say if a package is shipping from warehouse 1 automatically only shows the UPS 1 and Fedex 1 accounts. If you ship from warehouse 2 it only shows UPS 2 and Fedex 2 accounts. There are a lot of options once you automate the If you are shipping from x warehouse but the shipping account is not one of them. 

Long term Shipstation user, over 8 years. A simple suggestion, please make it possible to have basic company info, like phone/email/website print out on packing slips. And the default location for "qty" field should be left side next to the SKU field, like any standard invoice/slip in the world. Not fancy customization of higher tier plans, make this the basic default for bronze users too.We are a smaller business, and rarely have enough orders for the "silver" plan. Most the year we use the "Bronze" plan. The "Silver" plan lets you customize packing slips and invoices. When we had that plan we made a few basic adjustments to the default packing list, added our company contact info like phone/website, and moved the "Qty" field to the left next to the SKU field. Better functioning layout. Just this week, Shipstation removed the saved minor customizations we had. And told us if we do not pay for Silver indefinitely, we will lose the customized packing list settings the minute we downgrad

Has anyone else experienced this problem? I have had support tickets in with ShipStation multiple times over the past few years with no resolution.We use the default packing slip, and have found that whilst the subtotal is correctly showing inclusive of tax, the shipping amount is showing is excluding tax, which makes the final total incorrect. We are in Australia, so tax (GST) is 10%, and we need to show our totals inclusive of tax.An example of a $20 order with $9.95 shipping is below: Subtotal: $20.00 [correct, inclusive of tax]Tax: $2.70 [incorrect but close - should be 10% tax of $29.95, ie $2.72]Shipping: $9.05 [incorrect - shipping should be $9.95, $9.05 is the shipping minus 10% tax]Total: $29.05 [incorrect - final total should be $29.95]We use BigCommerce to manage our eCommerce store, and this has never been an issue there. In the past we have used the custom packing slip and simply removed the totals information, but we are frustrated at having to pay the extra $$ per m

Allow the ADDING of products to an order via Automation Rules.Currently, we have a customer who occasionally wants to add a product to all of their shipments (i.e. a catalog or announcement sheet)Currently we have a RULE to TAG all incoming orders from their storefront, then add an alert for the order to manually add the product to the shipment items.It sure would be great if we could just ADD this to the order automatically via Automation Rules.

Hello, Is anyone else having issues printing the EOD form? When I select the orders to close the page goes blank and I don't get a chance to print the form. I have to close shipstation and then go back in and go to the shipment section and then select closed EOD. At this point I can print the form. Sometimes it goes back to the screen and other times I have to close and reopen shipstation.

It would be nice if you could view if a picklist/packing slip has been printed under the orders tab.  This way, if multiple people are printing pick list's it would be obvious as to what is actively being packed.  Currently you can only see this information once an order ships or if you go to print it and you are warned that it has previously been printed (which is an extra step).

I'd like to submit a feature request. Shopify has great sets of rules to auto-assign an order to the best location base on different criterias. However, this value is not available on Shipstation's order page. Shipstation has access to this value, but only in the order's detail page. It would be nice to benefit from Shopify's assigned location to assign orders to the right location (ship from value) in Shipstation as well. Would make the pick list generation more efficient too. Thanks for considering this feature.

HiIt would be great if you could add a “Skip Item” option that allows users to temporarily bypass an item during picking and return to it later. Having the flexibility to continue picking without interruption would be a valuable enhancement for many users.Specifically:The need for a “Skip” or “Mark as Unavailable” button during pickingThe ability to revisit skipped items before completing the pickThe potential impact on workflow efficiency and user experiencehaving a list of all unavailable items so the office can reorder tham etc.

We ship out a lot of Amazon packages each week, about 2,000. We have been shipping everything on Veeqo. They have a few things that make shipping a bit more simple. I was hoping we could get these features added to ShipStation so we can return to using you as our primary shipping resource. These features are listed below.1) Sync and pull orders from Amazon more often. Veeqo updates the orders roughly once a minute, while ShipStation can take upwards of 2 hours.2) Ship-by dates. On Veeqo, each shipping service shows what day the package will be delivered, and shows if it will be delivered on time according to Amazon's requirements. These dates are color-coded and help keep our staff from making mistakes that could jeopardize the health of our Amazon page.If you have any questions please let me know.

Hi, we are based in the UK and have had trouble over the last week with shipstation connect. It is not working, cannot find the printer, won't start at all or when we did finally get it to work today the labels it was printing were tiny (nothing changed in the settings and have checked all sizing).We know the Amazon outage earlier this week had an effect however Shipstation claimed yesterday that this was no longer an issue and the problems were due to something our side.We cannot get hold of shipstation today (still waiting for a reply) and have done everything we can think of (restart, uninstall and reinstall shipstation connect, and the printer etc etc)Is anyone else have the same issue?

Hello,Shopify just added the Bin name to its products.  Does anyone know how we can added to the packing list? 

Hello,It would be useful to have an option to have the line item details for each product show on the scan to print screen when you have scanned an order.Thanks,Mark 

When we ship $0 international warranty orders we need to add the following statement.“No commercial value. Total value for customs purposes only.”Currently, in the customs declaration section there is not an option for a note. Can we add a drop down option under Select Contents to for Warranty that will automatically include this note.

When I go to FedEx account to add shipments there is an option to service options where you can select or choose "Hold at location" this feature is not available under " Other Shipping Options" for FedEx on shipstation.How can I use HOLD AT LOCATION option? Thanks 

Hello! anyone else having issues with Shipstation today!Error Details Request failed with status code 504. Url was /seller

Our fulfillment center is really needing to sort by SKU and then order, but ShipStation doesn't allow tier sorting which is making their job hard when it comes to packing orders. This is VERY much needed ASAP as we are a Christmas Business about to ramp up. This would make them MUCH more efficient with helping their workflow. 

Hello!In Shopify there are order discount codes applied to customer orders.  However, I don't see these discounts on the orders as they import into ShipStation. I only see the amount ordered, and the amount paid. The amount Paid appears to include the discounted amount.Is there a discount field in ShipStation to match what the Discount code is in Shopify?This would be a great feature moving forward.

I've been having trouble with shipments to customers in Mexico.  They are being returned with the box saying "Unclaimed" (in Spanish of course).  In researching this, I found this article:https://www.usglobalmail.com/helps/mexico-import-requirements-update/Seems like Mexico is requiring that any Mexican national has to have their RFC and CURP numbers on the shipment in order to take deliver of a shipment from outside the country.These are basically tax ids, but broader.  It would be nice if ShipStation supported adding these numbers to the order.  Currently, recipient tax ids are supported, but these are not listed as a type.  Also, I actually tried to enter them on an order for a customer, and just select TIN, and SSN, as this is kind of what they are.  I received an error saying Stamps.com does not support recipient tax ids.So, even if the Types were supported, there seems to be a problem on the Stamps.com side of things.This is really needed as a featur