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ron1
Explorer
Status: New

Problem: A user, who may only access orders and shipments assigned to them, creates a new order in a manual store. As soon as they create the order -- Boom, it disappears out of view, and they can never see it again. Why? It isn't assigned to them. And there is no option for assignment in the order creation screen in manual orders.

One possible solution: create an automation rule where orders are automatically assigned to the user that created the order. But user-that-createed-the-order is not a possible field in the criteria section. 

Another possible solution: allow this assignment by default, where a user is allowed to access orders that they themselves created.

In either case, please help. 

Thank you.

 

 

1 Comment
CaraAdmin
Khoros

Hello @ron1!

 

Thank you for sharing your feature request with the community! We’ve passed this along to the development team, and I’ve also asked our support team to reach out to you to explore any possible workarounds. Please reference ticket number 7371210 for further assistance.

 

Happy Shipping!

 

-Cara