Solution to Price Gouging Announcement

[Northstar1]

ShipStation should maintain API access at all the levels that have it today for existing customers at 1Q2025 prices, and only require upgrading to Gold level to get API access if it's a new customer starting a new account. In other words, respect existing relationships by grandfathering, rather than bait-and-switching after we've invested in integration. 

[CaraAdmin]

Hello @Northstar1!

Thank you for your post in the community! We recently made a pricing adjustment to help address rising operational costs and to continue investing in product innovation.

That said, we remain confident that our services offer substantial value to our merchants.

We truly appreciate your feedback—it’s integral to how we grow and improve!

Happy Shipping! 

-Cara

[MrFrisbee]

"We truly appreciate your feedback—it’s integral to how we grow and improve!"

Cara,

The above is clearly not the case if you ignore feedback which you are clearly doing in this case!

Don't patronise your customers. 

Have a fantastic weekend!

C.

[CaraAdmin]

Hello @MrFrisbee!

I sincerely apologize if my previous comment was patronizing—that was never my intention. Please know that we take the impact of these changes on our merchants very seriously. We're actively working with everyone who has shared their concerns about the new API pricing and are committed to listening and supporting you as best we can.

We take everyone's feedback seriously and truly value your input.

-Cara