The worst "Price Increase" I have ever experienced - charging to use an existing API

[VGGDerek]

We have used the ShipStation API for several years, small business, less than 50 orders a month and we use the Bronze plan for $30.  We only use this for shipping labels, nothing else.  The API is for our custom website and we also connect to Etsy and Amazon for alternate sales channels.  

After all this time, ShipStation is now requiring API access users to go from $30 to $100 a month - just to keep using something that we have used for years and never needed support for.   There was very little warning about this new requirement and in chatting with support they don't hear the customer and keep talking about new features that I don't need or care for.  

This is the WORST corporate decision I have ever seen in my life for forcing your small business customers to just suck up a 300% price increase to use a system the way you have always used it.  

Time to move to an alternative shipping label provider 

[sales350]

The timing is just really bad as well.   It's one thing if there are new improvements that make life easier/better, but the platform has not matured and there are still features that have never worked.   Every "update" is a mutation and it's just unfortunate they can't turn things around.   I hope they get things straightened out in the future because the software is great when it works, but the newest update they rolled out a couple of years ago is still a disaster, but I'm still rooting for them and I try to help them improve.  

[BHarmen]

Fully agree.  If it increased from $30 to say $40, ok no thrilled, but everything is going up.  But $30 to $100?  Insane.  I suggested to them if you want to keep the rate at $30, then offer the API as say a $10 add on, like they do with the inventory API.  But i definitely expressed my displeasure and looking at other vendors.