10-22-2025 08:36 PM
Currently Shipstation has a dropdown for selecting Customs Declaration "Select Contents" with the following options:
I'm not sure if these are different per carrier, but that list shows in our account and we use Australia Post.
What we're after is another option:
Which then shows an additional text field where the package contents can be input.
This is so we can meet the needs of international orders which require specific narration here for their "Reason for Export" information. Australia Post has this "Other" option, but it's currently unusable by Shipstation it seems due to this lack of option in the interface.
10-27-2025 08:02 AM
Hello @commutercycles!
That’s a fantastic idea—thank you for sharing it! Your insights are incredibly valuable and truly help us improve.
Let’s see if we can gather more feedback from the Community to highlight the importance of this feature. If you’d like to see it implemented, give it a thumbs up or leave a comment explaining how it would benefit your shipping flow—every bit of feedback helps show the demand and make your voice heard!
Happy Shipping!
-Cara