I have been using Shipstation to connect my Shopify orders with my FBA multi-channel fulfillment. Everything was fine up until the day before yesterday when I tried to send some orders. In the app I a getting a error message when I click "get Rate" in the send page after selecting the "Ship From" and "service".
When I tried to ship from a computer I am able to select the "ship from" field but then in the "service" field there are no options.
I have contacted customer support but they havent responded. I was hoping to find an answer or get the attention of customer service here. I will need to get this sorted our quickly.
I am having the same issue! I do have inventory available on Amazon so I don't know what's going on.
It was super nice when I got an order say on Etsy I would just take my phone out and fulfill the order on the ship station app in 2 seconds. Now it's giving me the same message.
Here is what I noticed, It seems like the problem is with the persons address. When the address comes over to shipstaion it has to be corrected with a "use suggested addresss" once you say the address is OK it works. You can't make this fix on the mobil version. I hope they fix this soon. Let me know if you find out anything else.