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RJung
First-timer
Status: New

We are currently experiencing the following issue:
Product Defaults Applied. Product Default "Shipping Preferences" did not apply due to multi-qty/multi-sku order.

This is preventing rules related to shipping preferences and carriers to apply to orders with more items and multiple SKUs which is creating issues to our workflow. I would like to request an update on this, so that those shipping preferences also apply to multi orders, that represent the majority of our sales.

2 Comments
jasmine
New Contributor

We are still having this issue 1/31/2025. 

CaraAdmin
Khoros

Hello @jasmine!

 

Thank you so much for sharing your post in the community! We highly recommend contacting our support team at support@shipstation for this particular situation. They’ll be more than happy to assist you with troubleshooting and investigating the issue.

 

Happy Shipping!

 

-Cara