Carrier Amazon Buy Shipping - UPS Ground Saver

[YehorPrikhodko]

Amazon has released a new update for Amazon Buy Shipping, adding UPS Ground Saver. Information can be found on the Amazon forum

We have Amazon Buy Shipping enabled for several clients, but they are unable to select UPS Ground Saver through Shipstation+Carrier Amz buy shipping.

ShipStation support states:

Jovs here from the support team:

"I have discussed why UPS Ground Saver is not available on Amazon Buy Shipping. I learned that in ShipStation, UPS Ground Saver is only available with UPS by ShipStation, not with Amazon Buy Shipping."

Why is this unfair limitation in place?

Why can't clients choose this shipping method through ShipStation - Amazon Buy Shipping?

Amazon Buy Shipping is crucial for clients who sell on Amazon.

Can you address this issue?

Thank you for your time.

[YehorPrikhodko]

[stopbyus]

Having the same problem here. 

[cs26]

I simply do not understand why shipstation is choosing not to add this, we are paying money for this service, this is not free!!@@!@!!@!@!@!@!@!@

[info17]

@shipstation Any word about this? It is not available as a service in shipstation --> amazon buy shipping 

Our only option for UPS ground saver is to print directly on amazon. Isnt this a simple tweak from your end?

Any feedback on this would be appreciated. 

[CaraAdmin]

Hello @info17!

Thank you so much for your post! I apologize for the delay in getting back to you—I wanted to make sure I had all the details. It turns out this is currently a carrier limitation, but please know that if anything changes, we’ll be sure to update you right away!

Happy Shipping!

-Cara

[fpanther12]

i have called shipstation regarding this issue many times - while i am paying almost double to cost of shipping becuase of not being able to use the UPS Ground saver service, but keep getting a run around.

i'm a small business and swithcing over to a competitor of shipstation takes a little time. one day i'll have time and i'll switch over. 

Shipstation must have a big stake in why they dont want to provide this simple service. all other shipping soultion proivders already have it.

[CaraAdmin]

Hello, @fpanther12!

Thank you for following up with us about this shipping method. Currently, this limitation is on the carrier’s side. However, I’ve asked our support team to connect with you to explore whether Ground Saver through the ShipStation Wallet might be a good alternative. An experienced agent will be reaching out to assist you further!

We appreciate your persistence and patience with us!
 

Happy Shipping!

-Cara

[boruchkirsch]

@CaraAdmin 

Hi Cara,

It is 2 months later.

Why has this not been implemented? All other providers are doing it, so it is not an issue on Amazon's side.

Is this to push us to use Shipstation's UPS account? I have been using it sparingly as we need Amazon's "Claim protections." Yesterday, a friend told me He had been buying them through Amazon Buy Shipping (using another shipping software) for a while.

[CaraAdmin]

Hello @boruchkirsch!

Thank you for your post in the community! We appreciate your persistence regarding this carrier service. Unfortunately, this limitation is set by the carrier. If there are any updates or changes in the future, I’ll make sure to keep the community informed. Thank you for understanding!

Happy Shipping!

-Cara