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accounting3
First-timer
Status: New
I wanted to make a suggestion to add to the pool of  potential updates that you might be able to do that would be very helpful for I'm sure more than just our company:
When a shipment/order is combined, the combined order#'s are then lost in space no way to be found should someone search SS for said order#. It would be great if the order#'s would get added OR at the very least have all combined order#'s referenced in the shipment activity or perhaps auto populated within one of the notes boxes.
 
Sometimes searching for orders is tricky and complicated. I think if your search would also consider these fields then it would eliminate any confusion as to the how or what the heck happened.
 
1 Comment
CaraAdmin
Khoros

Hello, @accounting3!

 

Thank you for your post. I reached out to some people in support, and they said that everyone on V3 should now be able to search for combined orders. If you are still having this issue, I suggest you contact support@shipstation.com. That way, they can troubleshoot and possibly do a screen share with you. 

 

I hope this works for you!

 

Happy Shipping!

 

-Cara