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vcv
Contributor

Since Shipstation forced an update on users with no warning or, it seems, non-existent/inadequate beta testing, Shipstation support is not even entertaining questions and directing users to tell Shipstation what's wrong with the update through their support forums ๐Ÿ‘๐Ÿ‘

 

First, it's complete BS that paid users have become beta testers. 

 

Second, the support team referring users to the community forum instead of providing actionable support is BS.

 

Third, the label rate while shipping is TINY. Why is one of the most important details before creating a label so minuscule and insignificant??

 

Fourth, there are far too many mouse clicks for the most basic thing, searching and shipping! Before, you could search for a SKU and it would search only for orders AWAITING SHIPMENT. You then quickly selected your order and proceeded to create the label. Now, your search returns everything, including irrelevant orders from as far back as 5 years ago! Want to see only your orders awaiting shipment, you have to actively click to only see orders awaiting shipment. For a shipping program in which shipping is the most-used function, why the hell are you making users click around so much? It takes more mouse clicks than ever to search and ship, eliminating any efficiency in the fulfillment process. It's very dumbfounding that this is even a problem that wasn't realized before you made paid users beta testers.

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