Shipping Presets not working

[ShawnSingh]

When using a Shipping preset where the package type is NOT package (but instead a different value, such as "Flat rate envelope"), the preset fails to pre-load the option in the package field.

E.G.

if Preset is "USPS Priority mail" with package type as "flat rate envelope"
The preset will only change the carrier, but it will not set the package type as above.

[Fulfillment]

Was there a solution here? My shipping preset will appear to be loading on multiple orders and then the action completely disappears and nothing happens. 

[juanarenas]

@Moderator-Davisbump on this, I'm having the same issue and it's taking a ridiculous amount of time when I'm trying to batch print labels

[AllWork]

Deleting all presets and rebuilding them fixed this for me.

[Moderator-Davis]

Hey there @AllWork, 

Thank you for providing this rebuild workaround for the presets!

I know this isn't an ideal solution but i'm glad to hear that its working in the meantime. 

[info969]

Any update on this issue?  Rebuilding our presets is a horrible workaround as for many it would take hours. 

[jason74]

I'm here in late 2024 and still having this issue. Anybody else? 

[CaraAdmin]

Hello, @jason74!

Thank you so much for sharing your post in the community! For this particular situation, we highly recommend reaching out to our support team at support@shipstation. They’ll be more than happy to assist you with troubleshooting and investigating the issue.

We hope to get this resolved fo you!

Happy Shipping!
 

-Cara