I've used ShipStation a few times a day for the last few years, and I've tried to give V3 a fair shake. Everything just feels like it was changed for the sake of change and not improvement in almost every aspect.
Here are my top 2 issues:
- I can't trust it: When I click something or change something, I have to go back and double check later to make sure the change went through. For instance, if I were to add on carrier insurance, and it defaults to a value of $150, but I want to change it to $100, I need to go back and double check it later. I have no confidence that the change actually went through because ever since V3 my changes are not saved. I have seen countless numbers changed, and then reverted back to their initial value.
This was never an issue on the old version, I always knew that what I typed out was correct and would hold. Going back and double checking values was never a problem and V3 has greatly increased my time spent on the platform.
- Slower interface: I believe this is a spacing issue with the inputs but it might also be a combination of the new font size & weight too. For instance, when I go to the dropdown bar for service or package, there are now fewer options visible in the initial list. Now I need to scroll more to get to the option that I want. More scrolling and more clicks = more time spent making labels. We should be speeding up this process, not making it slower.
The new font also makes some important data challenging to find and read. A good example is the rate. It's lower, off to the side, smaller, and looks like an afterthought that almost always has a warning beside it (typically the warning about how much insurance is automatically included). This warning is not needed on that page.
To the best of my knowledge, there is no option to go back to the older version but I would pay extra to do so and it would pay for itself in the first day. V3 is a big flop for me. I dread making labels now, and so does my coworker. What used to be simple and quick, is now slow and clunky.
I would encourage whoever made the new UI to please take a look at the old version and reevaluate why the changes were made. Why space things out further to create more scrolling and clicks? Why change the font from easy to read to all the same font size and font weight? Why put a warning on things that don't need warnings? Most importantly, whatever magic there was on the previous version with saving data after it's input, please go back to that so I can more confidently make changes knowing that they'll stick.
There are a multitude of other issues that I can elaborate on if you're willing to listen and make change but let's tackle these big issues first please. Thanks for reading.