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Welcome to the New Layout Feedback Board

This section of the community is specifically designed to help us address migration concerns and issues. The feedback collected here is discussed internally on a weekly basis to help us organize and prioritize fixes as we address things. This section is specifically for actionable migration/new layout feedback at this time. Anything that is not currently actionable will be moved to a more appropriate section of the community and you will be notified. 


Rules: 

  1. No comments with the end goal to revert to the Legacy format.
  2. We ask that feedback be constructive, and non combative. This will allow us to better understand your issues and open a dialogue as needed.
  3.  Respect all moderators and all answers/statuses that are provided.
  4. Idea titles or post content may be edited for issue clarity. 
  5. Each specific issue should be laid out in its own Idea instead of putting multiple concerns in one post. 

Upon first violation of these rules, a warning will be given. After the first warning, any violation of the above rules or our community guidelines and code of conduct will result in an immediate two week read only suspension to the community. 


Status Definitions 

This board contains different statuses than the ideas board and they are directly synced up to represent our internal statuses to help you follow along with the progress. 


New: this is the default status for all new ideas in this section.

Investigating: The idea is being discussed and initial testing is being done. 

In Progress: Work related to this idea has been started or is still in progress.

Review: The solution for this idea is undergoing review and testing before it can be implemented. 

Resolved : This Idea has been addressed and a solution has been put into production. 



Suggest an idea

New layout (v3) is worse in every single way. Please allow us to roll back to v2.

Status: In Progress Submitted on ‎06-16-2022 01:13 PM Submitted by on ‎06-16-2022 01:13 PM
18 Comments (18 New)
The new layout (v3) has made us spend far more time each day to complete the same amount of work. Here's some of what we've found that has gotten worse compared to the old version (v2):   -Scrolling through orders with a mouse scroll wheel stops after only a small distance and requires the use of the scroll bar to scroll quickly. -Orders per page automatically reverts to 250 orders per page, every time you log in. -Splitting orders is now very slow to load and all "split" items cannot have different shipping addresses.  -Inability to restore shipped orders to awaiting shipment. "Restore" in the shipped tab now only creates a new blank line item in the original order that must be manually re-fulfilled in our store. -Grouping orders by SKU causes a number of bugs like un-grouping orders while using the search function and causing collapsed groups to un-collapse at random when selecting orders. Also, causes unintentional selection of new, unrelated orders when putting one on hold or otherwise removing an order from the group.  -Putting items on Hold now requires the selection of a new hold date each time, instead of remembering the last hold date selection   We have opened support tickets for each of these issues, and more. Sometimes the issue gets fixed, but most of the time, the issue is a core feature behaving differently and cannot be fixed short of using the old version of shipstation.   Please let us revert to V2. We understand that shipstation has been working on v3 since at least 2018 when we first tried it, but it is still slower, counterintuitive and incredibly frustrating to find new issues we have to work around every day. ... View more
Comment

LayoutSuggestion

Status: New Submitted on ‎01-24-2023 10:02 AM Submitted by on ‎01-24-2023 10:02 AM
1 Comment (1 New)
It would be really cool if the new layout in ShipStation had an arrow in the corner of orders so you can just click it to the next order to be fullfilled. The old layout had that, the new one does not. ... View more
Comment

v3 request ADMIN

Status: Backlog Submitted on ‎12-09-2021 12:05 PM Submitted by on ‎12-09-2021 12:05 PM
1 Comment (1 New)
I would like to request a feature on v3 of shipstation   for multiple/combined orders, I would request that it shows the age of the oldest one, instead of "various" - makes it very hard to see at a glance  ... View more
0 Kudos
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