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Welcome to the New Layout Feedback Board

This section of the community is specifically designed to help us address migration concerns and issues. The feedback collected here is discussed internally on a weekly basis to help us organize and prioritize fixes as we address things. This section is specifically for actionable migration/new layout feedback at this time. Anything that is not currently actionable will be moved to a more appropriate section of the community and you will be notified. 


Rules: 

  1. No comments with the end goal to revert to the Legacy format.
  2. We ask that feedback be constructive, and non combative. This will allow us to better understand your issues and open a dialogue as needed.
  3.  Respect all moderators and all answers/statuses that are provided.
  4. Idea titles or post content may be edited for issue clarity. 
  5. Each specific issue should be laid out in its own Idea instead of putting multiple concerns in one post. 

Upon first violation of these rules, a warning will be given. After the first warning, any violation of the above rules or our community guidelines and code of conduct will result in an immediate two week read only suspension to the community. 


Status Definitions 

This board contains different statuses than the ideas board and they are directly synced up to represent our internal statuses to help you follow along with the progress. 


New: this is the default status for all new ideas in this section.

Investigating: The idea is being discussed and initial testing is being done. 

In Progress: Work related to this idea has been started or is still in progress.

Review: The solution for this idea is undergoing review and testing before it can be implemented. 

Resolved : This Idea has been addressed and a solution has been put into production. 



Suggest an idea

New layout (v3) is worse in every single way. Please allow us to roll back to v2.

Status: In Progress Submitted on ‎06-16-2022 01:13 PM Submitted by on ‎06-16-2022 01:13 PM
18 Comments (18 New)
The new layout (v3) has made us spend far more time each day to complete the same amount of work. Here's some of what we've found that has gotten worse compared to the old version (v2):   -Scrolling through orders with a mouse scroll wheel stops after only a small distance and requires the use of the scroll bar to scroll quickly. -Orders per page automatically reverts to 250 orders per page, every time you log in. -Splitting orders is now very slow to load and all "split" items cannot have different shipping addresses.  -Inability to restore shipped orders to awaiting shipment. "Restore" in the shipped tab now only creates a new blank line item in the original order that must be manually re-fulfilled in our store. -Grouping orders by SKU causes a number of bugs like un-grouping orders while using the search function and causing collapsed groups to un-collapse at random when selecting orders. Also, causes unintentional selection of new, unrelated orders when putting one on hold or otherwise removing an order from the group.  -Putting items on Hold now requires the selection of a new hold date each time, instead of remembering the last hold date selection   We have opened support tickets for each of these issues, and more. Sometimes the issue gets fixed, but most of the time, the issue is a core feature behaving differently and cannot be fixed short of using the old version of shipstation.   Please let us revert to V2. We understand that shipstation has been working on v3 since at least 2018 when we first tried it, but it is still slower, counterintuitive and incredibly frustrating to find new issues we have to work around every day. ... View more
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Is there a way to go back to the previous layout?

Status: General Feedback (Non-Actionable) Submitted on ‎03-15-2023 11:22 AM Submitted by on ‎03-15-2023 11:22 AM
6 Comments (6 New)
We are ready to switch to a competitor due to the new layout. SSH worked great but they ruined it and it's unusable for us now. I won't get into it because I think most will agree. Features don't work, riddled with bugs etc. I'm wondering if anyone knows of a way to force SSH to use the previous version (4?). This would keep us as a customer. It used to be that you could either opt out or simply log in at ship4.shipstation.com to get into the old version. Now you just get redirected back to ship5.  I would legitimately pay DOUBLE to go back.  ... View more
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List of all issues experienced since switching to V3

Status: Investigating Submitted on ‎10-10-2022 05:52 PM Submitted by on ‎10-10-2022 05:52 PM
5 Comments (5 New)
  Combining Orders - Every time I combine orders together from the order alerts screen and go to dismiss the notification, I then highlight the next buyer to combine the shipments of the combine shipments button greys out and doesn't allow me to combine them. I have to individually go into each. It makes combing orders take twice as long. We should just have the ability to highlight all of the buyers in the order alerts screen, click combine and all of the orders combine, I can click rerun our automation rules and let that process and it would be 10 times faster   Wrong Address Combinations - V2 had a warning system to tell us that two orders didn't have the same address if we accidentally highlighted a wrong order line. That no longer exists under V3, if you accidentally highlight an incorrect order line and attempt combine it, the system just allows it to go through, no warning, not even a notification that it just happened. You would never know if you weren't paying attention.   Packing Slip Rendering - Even though the html for the 8.5x11 and the 4x6 are the exact same. The 8.5x11 render shows a completely different packing slips despite the code literally being copied and pasted. This doesn't help the printing issue that is described below.   Packing Slip Printing - The sizing used to be fit to size of printing. It was a 4x6 sizing in the template default but it always printed to the size of computer paper due to the defaults set with shipstation connect and our printer. Now I have to download the packing slips to actually print them correctly.   Cancelling Orders - I used to be able to highlight all of the orders I'd like to cancel and cancel them all at once. Even if it was 50 orders, I used to be able to highlight all and click cancel once and it was done. Now it only cancels one at a time. I highlight 50, I click cancel and it just cancels the top 1. I have to click the dropdown and cancel 50 times to actually do the job now.   Shipstation Connect - Shipstation connect has gone completely overboard. I get nothing but errors or just outright nothing when I click what I want to print. I also have to select a new default to print labels and packing slips at least once or twice every single week.   Label Sortation - I need my labels to be sorted by weight. This was usually done by having the option "None (as selected)" chosen for sortation, then having the shipments view sorted by weight. It only sorts the first handful. But then the last 95% of the labels are seemingly random and won't match with the sorting scheme they are supposed to. It messes everything up and adds even more time to my day.   Voiding Labels - I now get notices that I can no longer void first class letters and first class flats. The system tells me that I can't do that. Because of this. I've learned that the labels a good amount of my labels that were being "voided" and sent back to the store where they were from weren't actually voided and credited back to my account. No, of course don't give me a refund on the probably several hundred dollars of postage I've now lost, don't even tell me about how you aren't filing for refunds for them anymore. I've lost more money in postage now because of that alone than I pay in the subscription fees I pay ShipStation.   All in all, shipstation went from being my favorite vendor/application I use to the absolute worst. What's even worse is when I get told by reps on the phone that they haven't heard of any issues I've described to them even though I can find dozens of forum posts here and on other sites talking about these issues.    And I'm sure next week there will be even more issues. It's one thing if one problem arose, got fixed, and then another problem occurred. Not a single issue I have written here has gotten fixed, and they keep coming. It's like V3 is just falling apart the more I use it. It's adding several hours to my already busy week. I have a 1 year old at home I'd like to spend more time with.   I feel that ShipStation doesn't care of these issues because how long they have been going on and the extreme lack of solutions for any of them.   Edit: Feel free to comment a list of all of your issues too, because this is beyond crazy. ... View more
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