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Bigcommerce V3 conversion error 504


After converting to bigcommerce V3 I am unable to get orders into shipstation and receive error code 504. Have tried several times to reload based off of Shipstations directions with the same frustrating results. I have been dead in the water and unable to process labels or get orders out for days now.


Hello there @aandjsporting


Thank you for joining us here in the community!


I am very sorry to hear that your BigCommerce is "dead in the water" as you describe. When this is the case, your best bet is to reach out directly to our Support Team via chat or email ( for direct troubleshooting.


The support team will continue to be the best option for immediate assistance. The community is more so for new ideas for the platform, as well as full discussions with other users 🙂 


From Moderator Davis, May the force be with you!