Routine errors on Oct 9th,10th 11th on our Channel Advisor store update. This has spiked since our forced enrollment in high volume. These errors have resulted in blocks of 1 to 8 hours. We have had to import our orders manually to a created store. In addition we also had 52% of our orders on 10/9 simply never import.
Channel Advisor references documentation regarding API Call Limit being exceeded as the root cause..
This error happened infrequently in the past years on a 30-minute update interval as well as ShipStation Unattended update.
ShipStation Support has attempted a variety of adjustments on our account. All with no fix or concrete information about the problem.
I assume we are not alone on this integration issue. As of now no permanent solution has been offered.
