Hello @DryMouthTR!
Hi there—thank you for reaching out. I’m sorry for the frustration. Clickfunnels is a third-party company that isn’t directly affiliated with ShipStation. It looks like they’ve built a custom integration using our API to connect their platform with ours. This is relatively common, but in most cases, support needs to come from a third party, as our ability to troubleshoot is limited.
I’d recommend contacting Clickfunnels directly. Since your orders are flowing, this confirms that your API credentials are valid and that they’re successfully sending order data into ShipStation. The issue may be on their side, related to how they make calls to retrieve tracking data, as their system must initiate this process. Because the orders are coming through a “manual” ShipStation store, there isn’t a traditional selling channel connection that allows ShipStation to automatically send tracking updates back via the “Notify Marketplace” function.
I’m very sorry for any inconvenience this causes. If Clickfunnels isn’t sure why their API calls for tracking aren’t working, they’re welcome to reach out to our support team. Alternatively, if you can provide us with the API calls or logs in question, our team can take a closer look. Please don’t hesitate to reach out with any further questions!
Happy Shipping
-Cara
