ECWID Synchronisation - Intermittently not importing orders

[bhemmings]

Hello, new Shipstation user here (1 week in).

I'm experiencing intermittent success with importing ECWID orders into ShipStation. Most times there are no orders in ShipStation yet there are 5 in ECWID that are awaiting processing.

Then randomly try again the next day, refresh/update and some or all orders are present.

Orders shipped via ShipStation persist in ShipStation in the Shipped area (they do not disappear)

Automatic sync. There is an error thrown when updating relating to any order that has no Ship City, but that is expected as it is a click and collect.

Support case 7185865 relates.

[CaraAdmin]

Hello @bhemmings!

Thank you so much for sharing your post in the community! It’s great that you’re following the right steps to resolve this issue. It looks like our support team was able to assist you with the settings and get everything sorted out—so glad to see it on ticket #7185865.

Happy Shipping!

-Cara