12-07-2021 11:13 AM
Getting this error when importing eBay orders: An error occurred attempting to update orders: Failed to parse MonoAuth response.
12-07-2021 11:29 AM - edited 12-07-2021 11:32 AM
An error occurred attempting to update orders: Failed to parse MonoAuth response
I am using v.3 of shipstation is you think that makes any difference......
12-08-2021 08:24 AM
Thank you for bringing this to our attention here in the community!
I reached out to our support team and they confirmed for me that this error was likely caused by the AWS outage yesterday. If you are still seeing this behavior, please reach out to our Support Team so we can investigate directly in your account 🙂
I hope this helps!
12-08-2021 11:00 AM
Having the same problem for two days now. I would reach out to customer support but there's no way to contact them. Chat doesn't work, no phone support. Very frustrating as a long time user it makes me want to find an alternative to shipstation.
12-08-2021 12:47 PM
Hey there @HubDental,
I'm very sorry to hear you're having troubles reaching Support. We definitely want to make sure that you can find the assistance you need. I can confirm for you, our chat widget is up and running 🙂
Here is a quick link to show where to find chat, just in case that is needed by anyone!
You can also reach out via email at email@example.com. I hope this helps!