eBay Error importing

[john4]

Getting this error when importing eBay orders: An error occurred attempting to update orders: Failed to parse MonoAuth response. 

[minkia38]

same here:

An error occurred attempting to update orders: Failed to parse MonoAuth response

I am using v.3 of shipstation is you think that makes any difference......

[Moderator-Davis]

Howdy yall! 

Thank you for bringing this to our attention here in the community! 

I reached out to our support team and they confirmed for me that this error was likely caused by the AWS outage yesterday. If you are still seeing this behavior, please reach out to our Support Team so we can investigate directly in your account 🙂 

I hope this helps! 

[HubDental]

Having the same problem for two days now. I would reach out to customer support but there's no way to contact them. Chat doesn't work, no phone support. Very frustrating as a long time user it makes me want to find an alternative to shipstation.

[Moderator-Davis]

Hey there @HubDental,

I'm very sorry to hear you're having troubles reaching Support. We definitely want to make sure that you can find the assistance you need. I can confirm for you, our chat widget is up and running 🙂

Here is a quick link to show where to find chat, just in case that is needed by anyone!

You can also reach out via email at support@shipstation.com. I hope this helps!