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th1
First-timer (legacy)
Status: Investigating
Currently during an exchange, we reship the original order and then have to change the packing slip by hand writing the changes. While we could create manual orders for each of these, right now customer information does not automatically fill in all of the time when creating an order. When this happens we can go to the customers tab and then search for the customer and then create an order from there, but this seems like an extra step. It would be convenience to have a "duplicate order" button that would create a new order to the same recipient directly from the orders or shipments tab.
102 Comments
CaraAdmin
Khoros

Hello @BradVR4!

 

Thank you for supporting this idea! Good news: As of July 3, 2024, everyone can access the new reship feature. I have attached the post that outlines how to use it here

 

If you have any questions about this feature, feel free to reach out to support@shipstation.com

 

Happy Shipping!

 

-Cara

BradVR4
New Contributor

Hi @CaraAdmin,

This is great! I appreciate the update - will give this new feature a test drive and let you know how it rides.

Thank you for the prompt reply!

-Brad