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Status: No status
The customers should be the one processing and managing certain insurance claims themselves. For example, a customer who claims their package was not signed for by them, should have the ability to open, and manage the claim they are making directly with shipsurance, without the need for the business to do this for them. This costs us on average 6-12 hours of time to process a claim when using USPS as the carrier. There should be a customer shipsurance portal which they provide all the details in order to be paid out.
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