Allow us to delete canceled orders

[dave39]

There should be a way to delete orders from the 'canceled' tab - sometimes an import doesn't go quite right, or perhaps you created the order to get a shipping cost for a customer who backed out - there's no reason to keep all that data in the canceled tab. Furthermore, and more importantly - if it's a botched import - you have to change to all new order #'s or re-importing will only update the already botched orders (and if it's the order # that's botched, you're way out of luck.) Let us delete canceled orders.

[spiceluxe]

This and other issues have caused us to look elsewhere for our fulfilment software. Hard to believe these folks can ignore their customers for so long!

[Adam_AMM]

I'm dealing with this issue on 5-24-24, while doing a free trial. If no work around, this may be a deal breaker for me. Uploading and choosing labels doesn't always go smoothly and we have to be able to upload the same files and redo things! Fix this now! Adam

[devguy123]

why are we still unable to delete orders??? 

[CaraAdmin]

Hello @devguy123!

Thank you for sharing your post in the community! At this time, this feature isn’t on our roadmap, but if anything changes, we’ll be sure to keep the community updated.

Happy Shipping!

-Cara

[MrFrisbee]

@CaraAdmin 

Could you explain the reasons WHY this is not on your roadmap?  I assume there are some logical reasons but explaining them would be more helpful than just saying you are not going to do it.

[CaraAdmin]

Hello @MrFrisbee!

Thank you for reaching out! While our current focus is on other priorities, we understand the importance of optimizing workflow and order organization. Historically, deletion has not been an option, but we are exploring alternative solutions to support your needs better. We appreciate your feedback and will keep the community updated on any developments!

Happy Shipping!

-Cara