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support317
First-timer (legacy)
Status: Investigating
Auto combine feature for multi orders when they have the same shipping address.
158 Comments
warehouse13
First-timer (legacy)
What happened with this? I feel like this is a simple solution...there should be automation for this.
evan3
First-timer (legacy)
We're offering a "shipping upgrade" during a post sale email campaign to get people to go to a premium 2 day over the free slower shipping. It would be great if we could create a rule to automatically merge an order with that sku in it into the customers most recent order. Really hope this can be a thing.
howard
First-timer (legacy)
Yes, there will be times when we do not want to combine orders even though they have the same shipping address. So it is best to make combine orders optional. But one this that is very important is to not let combined orders get lost. Right now, only the surviving order get its data intact, whereas the combined orders are all lost. But data like Order#, Invoice# are still very important and must remain searchable.
entremax
First-timer (legacy)
everyday please fix this
ops6
First-timer (legacy)
Please expose this in the order filter / automation rule editor. Then one could design a rule such that: If an order's address matches a different, unshipped order's address, you can have an option to combine them, or treat them separately (e.g. manual review, rather than auto-assigning to a warehouse)
sandelln
First-timer (legacy)
THIS REQUEST HAS BEEN PENDING SINCE 2012. PLEASE LISTEN TO YOUR CUSTOMERS. CUSTOMER SERVICE IS IMPORTANT. Thank you
info353
First-timer (legacy)
This should have been an option years ago
sabith_maliacka
First-timer (legacy)
I think it would be great if Shipstation could combine orders that come in from ClickFunnels within minutes of each other from the same user. That would enable sellers to save $x,*** each year on fulfillment costs.
pflugs30
First-timer
We also combine all orders with the same address always. It would also be helpful to add combine and split to the publicly exposed API if the UI doesn't have it automated.
trevor3
First-timer (legacy)
We would love to see this feature implemented but with the ability to run it on a store by store basis perhaps. We do have orders that could be from the same customers but that are in different stages of production so we would not combine them.