Customize Branded Returns page

[Josh42]

Love the branded returns page, however we'd like to have the option to customize more to our liking. 1. Allow us to modify and change reasons for return 2. When reason of return is "Other" have a notes field for customer to enter details of return 3. Ability to disable certain products from being allowed to be returned

[mlevis]

Would love to see a few more improvements: 1. Would really love the ability to customize the green-coloured font to a configurable colour, so it stays on brand. ex: Green does not work for our brand. 2. Ability to display the page in other languages. ex: Our webstore is available in both English and French, but ShipStation's Branded Returns portal is available only in English. Even Google Forms allows French by simply putting "&hl=fr" at the end of the URL. 3. Branded URLs. If there was a way to have the link live within our websites, or a customizable subdomain on ShipStation, it would be much better practice than the current limitation. Thanks.

[dberner]

Need to be able to customize the dropdown of "return reasons". The deafult options are just not sufficient.

[support170]

We need to customize the return reasons

[markbell771]

This is a No Brainer .... we need an editable list.

[lance3]

Currently, customers are able to submit product returns. However, having the functionality to request exchanges would be wonderful. Other Shopify plugins currently make this process very seamless. It would be great to be able to use it strait through shipstation.

[hardware]

Our Company has been unable to utilize Shipstations Branded Returns Portal as it does not allow us the option to edit the Return Reasons a merchant can choose. This has been a significant blocker to our business

[success]

I agree on this as a new customer that has already used SS extensively to ship our pre-orders via celery and now integrating it in with out regular shopify store: lack of Customizable Return Reasons directly impacts the workflow of my agents and reduces the utility of the return function in general. This minor tweak would be a huge gain, especially if you made it a viewable column in the "outstanding" and "received" views it would probably reduce overhead by a factor of 3x since we have to click each return RMA to find out the reason for the return right now

[dominique1]

When processing a return, the customer now gets presented with "reasons to return" that do not apply to our products - such as "was a rental". I love the idea of the return portal, but which the options could be customized (or at the very least have the option to turn some off). Also, giving the customer the ability to chose an exchange instead of a return would be wonderful.

[alex22]

Any update on this? Would love to implement the branded returns portal, but not without custom rma reasons.

[alex22]

Any way to bulk update items not eligible for return? Or do I have to do thousands of products one by one?