Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results forย
- ShipStation Community
- Ideas
- Orders & Shipment Management
- RMA Notifications
Options
- Subscribe to RSS Feed
- Mark as New
- Mark as Read
- Bookmark
- Subscribe
- Printer Friendly Page
- Report Inappropriate Content
EEO_Support
New Contributor
Options
- Subscribe to RSS Feed
- Mark as New
- Mark as Read
- Bookmark
- Subscribe
- Printer Friendly Page
- Report Inappropriate Content
โ04-14-2023
01:27 PM
Status:
New
It would be very helpful to either set up automation or just a general setting to receive emails once an RMA has been delivered to us. Even better would be an email or notification when an RMA is in transit. Our Customer Service department handles all returns which are less than 10% of our workload so we are not as active inside of Shipstation as our fulfillment team. Knowing when an RMA gets delivered back to us helps us expedite the refund process. We send a replacement once an RMA is in transit so manually tracking that is kind of rough.
See more ideas labeled with:
Idea Statuses
- New 802
- No status 129
- Under Review 71
- Investigating 50
- Planned 9
- Started 6
- Completed 53
- Declined 0
- Already Exists 1
- Requires Support 0
- Archived 0